mamagreenfrog

I think you may not be far off with 'vapor locked'. When you drain a spa, you can get air in the intake lines and the pumps can't prime. If you have your manual, there is probably something in it about bleeding the lines or priming the pumps. The Keys website is www.keysbackyard.com. I couldn't find a manual on line, but they have these contact numbers: Keys Backyard, L.P. 2901 W. Kingsley Rd. Garland, Texas 75041 General Assistance: 800-408-9000 Technical Service: 877-897-7493 If you can't wait until you can talk to them, you can often bleed the lines by slightly loosening the fittings at the pumps until the air bleeds out and the water can flow. Then retighten them. I'd do it with the power off...Also, make sure the water level is high enough in the tub to be filling the filter. Good luck Thank you so much...I can't find my manual so I will have him try loosing the fittings and see if that works if not I will have him call the numbers you provided. Again, a big thank you!!!

My husband emptied our Keys Veracruz hot tub to change to the water. When he filled it back up everything has power but it won't move any water. It's like it is vapor locked or something. Does anyone have any clue how to fix this? Or maybe have a phone # to a help hotline for Keys Hot tubs?