On June 18th we ordered a Legacy pool from Arthur's Pools. They wanted our money up front, and banked it on June 21st. It is August 19th (nine weeks later with the swim season ending) and we have yet to receive the pool. What we were told was that it was "out of stock" and they "would have to reorder." As it was coming from Korea, it would take "SIX weeks" to get it to us. At SEVEN weeks I e-mailed them, "Where's my pool?!" NO REPLY. At EIGHT weeks I called. I was then told it takes "six to EIGHT weeks" to deliver. They claimed it had just "cleared customs", it had to be shipped to them, they had to add all the fittings, and THEN they would SHIP it to me. Suspecting that I wasn't going to receive it this whole swim season, I said, "You call me when you have the pool, and I will tell you if I want my money back." I was then told, "We will have to charge a 25% restocking fee." I protested, "How can you restock something you haven't even GOT in stock?" I was then told they could charge the fee because it was a "custom made" pool. I then objected that it was NOT custom made as it was ON THE LIST WITH EVERY OTHER AVAILABLE SIZE of Legacy pool. They would admit no wrong doing, and as they already have my money I have no recourse. I believe I was intentionally deceived, because it stands to reason that no one is going to order a pool in the Spring that they know they won't even receive until the end of the summer. I am VERY disgusted with Arthur's Pools and feel I have been very ill treated.