Bobabooi

I purchased a Frontier this summer................. honestly I believe to the Arctic Spa, in theory at least, as being a leader in the industry, I am even more sold on the product after the purchase upon further research than I was when I bought it,............... HOWEVER ......I too am experiencing problems with my Onzen system but I am trying to keep positive. I came across this forum tonight and have joined to further my understanding of the system. I can sympathize and relate with others when they say they are confused because the last month I have been banging my head against the wall with my local dealer, I will get to the bottom of the problem very soon because I have been contacting the Onzen Customer Support Line and have ventured out of town to another Arctic Dealer ( about a 250 Km return trip). I think the dealers need to be way more educated on these systems, told about the many help videos on youtube ( it is absolutely ridiculous that myself, as a customer bring this to their attention at both dealers who were both unaware) and at least have some type of online course or training that they Must pass in order to sell the systems, doing so would be nipping many problems in the bud. The time and effort that I am putting in to research and understand this system is very disappointing.Yes it is a learning experience but I honestly think that the service dept. at my dealer anyhow, should be formally trained. I hope my next 2 months are better than the last 2.