[Fiberglass popping out of ground]

Then how does a professional drain a pool to avoid this?

Best way to do this is to turn off the skimmer and drain it from the main drain. Thats if you have one.

If not then you drop a submersable pump in there like the other person said.

[Winter Shock]

Is a specially formulated "winter shock" necessary to close an in-ground pool? I have read that a regular in-season shock to around 30 ppm is acceptable prior to closing for the winter.

Best thing to use is a Non chlorine based shock. O2 shock is the best. About 2-3 lbs would be great.

Using regular shock could cause bleaching.

[Fiberglass popping out of ground]

We had our Fiberglass pool installed June 1, 2005. On October 12 at 2am in the morning the pool popped out of the ground. We heard a loud nice, the concrete cracking and out came the pool. We contacted POOL DESIGN in Yardley, NJ and even though the pool is still under warranty, they informed us, that it was our fault this happened, and that they wouldn't be responsible for the repairs. POOL DESIGN has been a nightmare to deal with from beginning until end and I wanted to make everybody aware of this place. They will take your Cash Money and leave after the pool is put in the ground. None of the contractors showed up when they were supposed to and phone calls to Pool Designs were hardly ever returned.

We were getting to close our pool for the winter and lowered the water level jsut below the skimmer, as instructed. Now we are getting blamed, for this pool coming out of the ground! It's unbelievable!! We were also told, that this has never happened to anyone!?!? Sure!!

What do you suggest our next step should be!? Any help is appreciated!!!!

On October 12th 2005 we received a call that the pool had popped out of the ground. When we spoke to the customer, they stated that they took 25% of the water out of the pool to prepare for closing. During the discussion the customer was reminded that he was not supposed to take 25% of the water out of the pool. We immediately responded and went to the home that afternoon. As we inspected the pool we indeed found that the pool had been drained of 25% of the water. At the time of sale and installation, all customers are informed that they are not to take any water out of the pool. If for any reason water needed to be drained they should contact a pool professional.

On October 14th we spoke to them informing them that we were not responsible for the pool popping out of the ground because they had removed too much water from the pool.

On October 18th we spoke to them and they agreed to pay for the pool to be re-installed and have new concrete laid..

In all cases, any in-ground pool should never be drained more then 2'' below the skimmer of the pool. If an in-ground pool needs to be drained beyond this amount, it should be done by a pool porfessional.