Hi forum, been awhile! A big box rec store recently picked up the Ecco hot tub line made by Dynasty Spas. The store is unable to provide a copy of the Ecco warranty, and Dynasty Spas is unwilling to provide me with a copy, nor do they have a copy on their website like most reputable manufacturers. Does anyone have a copy of this "secret" warranty, or know where I can obtain a copy? I heard the Ecco Hot Tub line is made private label, and that the dealers may not provide a warranty through Dynasty Spas factory, and in fact, only provide an in-house warranty of some sort only honored and through the dealer...Anyone have more insight? Thanks forum!
hello. 2 months ago purchased a ECCO from a big box store. It has already stopped working due to defective pump, had to empty the hot tub due to not working and cold weather. Waiting....for replacement. Here it is nice and cold and no hot tub to enjoy. One payment into it. I did get a warranty....3 years. Big box store promises to stand by. 200 customers effected by the defective part and big box store embarressed and overwhelmed with service calls. Thanks a lot Dynasty. I should have researched.
Ecco Hot Tubs By Dynasty Spas
in Portable Hot Tubs & Spas
Posted
hello. 2 months ago purchased a ECCO from a big box store. It has already stopped working due to defective pump, had to empty the hot tub due to not working and cold weather. Waiting....for replacement. Here it is nice and cold and no hot tub to enjoy. One payment into it. I did get a warranty....3 years. Big box store promises to stand by. 200 customers effected by the defective part and big box store embarressed and overwhelmed with service calls. Thanks a lot Dynasty. I should have researched.