carriebelinda
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Posts posted by carriebelinda
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Hi all, I responded to “Budge” on Oct 24 when he asked for others who were not happy with Arctic Spas to respond, so I did with a bit of a rant about my problems. Although it felt good to rant the problem still persisted!! I was not getting anywhere with the service people and we felt blacklisted because we had no dealer to turn to as we had purchased from the Orangeville bandits that had gone bankrupt. One thing I did notice while reading the forum was James Keirstead’s name and how he was trying to help people with their problems, possibly a light at the end of the tunnel!! I then received message from James and shortly after that I received a phone call from him. Long and short, after a few calls and messages back and forth and a visit from a service tech our tub is working just fine, probably better than when it was installed!! My point is as you read the forums and see these guys from the manufacturer (James & Vern) reaching out, take them up on their offer to help, I am sure if they can they will!! I read a comment in a forum complimenting James for his assistance and at the same time wondering where the dealer is in all this, why is the manufacture going out of his way to help??!!
Thanks again James for all you help!!
Rob
Yes it is true that James is all over this site and yes he is helping ONE CUSTOMER AT A TIME. However it is my understanding that JAMES is an owner not a dealership owner BUT AN OWNER of ARCTIC SPA .......SO I ASK THIS.
If my understanding is correct and he is an OWNER why no recall,
why no I am so sorry we rushed production and we were not ready.
We appoligize for your inconvience (mine being refilling my tub 6 times in the past year) (one, tube collapse because a little peice of plastic was installed at the factory backwards had to refill) (one electrical failure wrong size connectors connected together at the factory refill) (one no bromine producing water looked like potato water after it starts to boil refill) (one retrofit refill) and (one re retrofit onzen 7 refill)(one being the original fill) I am on a water metre this is costing me money, now imagine filters salt chemicals, sometimes replaced by them sometimes out of our pocket.
James do us a favour RECALL, Acrtic spa makes TERRIFIC SPAS, I LOVE MY TUB and by a businss stand point (and yes we have our own business) It will save the name ARCTIC SPA. The onzen system has WAY to many problems, kinda reminds me of the Mac PC commercials and PC is just at #7 now and its been years, its only been what a year and a half for onzen and we are on #7 already.
I have not always had the best service through the service center call center(Burlington) one girl who answered when I asked for a retrofit was furious that a Hamilton store salesman told me there was such a thing and told me and I quote "there is nothing wrong with the onzen system" I told her "I could read".
However Mary is very pleasant and has been a great help INFACT she is the only reason I was willing to try #7 and believe me I will not do #8 we will switch systems.
The service guy NORM( I ask for the same guy everytime because he knows how angry I am and I don't have to go through the whole thing again) is wonderful unfortunatley he can only work with what you give him. I've seen him SOOOOOO many times I think I should invite him for christmas dinner or at least send him a christmas card.
We bought through the hamilton mountain store and they too have been great even when I went there one day and went up one side of Trever and down the other because AGAIN it was broken. Please help us
ALL OF US
RECALL
also I was not given a different filter is this something that i will also experience if so tell me now so I can go get it before it causes a problem.
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Did you get the fix for your Onzen system? I bought Cub signature series tub. Have had it since July. Had to have warranty work on it to update onzen system cause it didn't work. Since then I filled tub up and had crystal clear water but now it's all cloudy again after only a couple of weeks of use. I test the water all the time and all levels appear OK using test strips. When I take water into store for testing they always say something different. To be honest I don't think they know what they are talking about because print out will say one thing then they tell me to do differently. I really like my tub but am disappointed with all the hype about how good these tubs are suppose to be. When I bought the tub they told me I only had to change water twice a year. What a bunch of BS. I can't be changing my water every month. Too expensive on the hydro meter. Anyways if anyone else has any advise please advise me.
we have an onzen tub (nothing but trouble) We were retrofitted Septmber 21, 2009. Today I called service because the water has gone to crap again and they tell me that for the last 3 weeks they have been retrofitting again this time with something called the onzen 7 and they assure me (pause for synical giggle) that this will be the answer. So good luck to you guys and I hope they come up with something soon or else I own a $15,000.00 planter
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Hi everyone,
Been lurking here a while and want to thank everyone for posting info etc. Anyways, I have an Artic Summit that was delivered 2 weeks ago and been having a hard time and pulling my hair out (Whats left of it) getting my water clear, and won't go into my problems with cut hoses (2 Service calls), pump blowing fuses and I found 2 kinked hoses etc!. Who does the quality checks at Arctic, get with it!
So I Did a test to see if the Onzen is working, bingo, no bubbles. So I placed a service call this morning for them to check this. The service proceeded to tell me that they need to come and do a Onzen retrofit and it concerns plumbing issues
, this needs to be done on all the tubs built within the last few months. So just a heads up for everyone that bought tubs within the last couple of months from Arctic Spa.
Jesus, what is next for me, I have a $12000 plus tub sitting in my backyard that I only used 3 times since I got it.
Take care
Ron
I have an Arctic spa summit with onzen, bought in October 2008 and was retrofitted yesterday, had to empty tub and plumbing was done, out of the year we have had it it has worked for approximately 3 months not consecutive either. have emptied and refilled 5 times and have had service 6 times. Something thats suppose to relax me is slowly driving me crazy, would love to hear suggestions on what to do
Arctic Spa Repairs?
in Portable Hot Tubs & Spas
Posted
James, i must say that my tub water is clear, my levels are good and it seems to still be working properly, however at the end of my rant in november I asked about a filter problem someone else mentioned so I could get ahead of it if there would be a problem. You didn't answer that question so I spoke with my dealer and they said we should be fine and guess what happened I started finding little pieces of the filter in my tub. I removed it and it looks like its been chewed can you explain why this has happened. I have put in my reuseable filter but I need to know whats happening. I called the hamilton store all the reps were busy so the message says I can press 1 to talk to another store it sent me to Burlington. Their message said they were closed which is funny cause it was 6 pm and the message said their hours were till 7 pm. whatever, just please if you know the answer let me know