paulmn

I found this on the web. Maybe it helps. http://www.emeraldspa.com/information_and_...vice_manual.pdf Good luck, Paul

I was told that on Arctic Spa Summit, Arctic Ozone system there is a hockey mask looking jet in the foot well that you should see bubbles coming out of during circulation. But I also read somewhere that if the ozonator is not working or worn out, those bubbles could just be air, so it's not necessarily a good indicator. I wonder is there any way to test the water for this? Thanks for the info.

marquis reward was my final decision. i was very happy with the sales team, the product, the detail on the underside. the warrenty, etc.... i looked at about 10 other brands and none really met the same "quality" I was seeing from both the tub and the dealer. the dry test was also better for a tall guy like me and my partner (6'3" and 6'4"). very happy with the decision, i made sure i was well informed from all brands, makes and models to fully understand the market. marquis is right for me! Good choice. I was reading your post about the Arctic Spa pumps in the heat, I just had one replaced that they said was running very hot. That insulation on the outside of the tub seemed like a good idea before I owned one but now I'm not so sure. I've had lots of problems with Arctic Spa, this motor was noticed running hot while they were out fixing something else. Good luck with your new tub!

We take the quality of our product seriously. I have located your customer record and will review the manufacturing and service history of these two units. Sorry to hear of your problems and I don't blame you for feeling disappointed. But it sounds like your dealer is working to resolve all issues. Update: I have reviewed our service records and found that the GFCI issue has been addressed. Contacted customer, who reports that the breaker has not tripped recently. I will follow up to ensure that customer is now satisfied. Yes, the GFCI issue has been addressed or, more accurately, is being addressed. The dealer has been out 4 times. They replaced the number one pump because it was running "very hot" according to the factory. They replaced a check valve because "it had moisture in it", and they replaced the ozone generator because "it had some corrosion on it." As it sits now the blower is unplugged and we're testing to see if the problem does not come back. At the time I talked to Tom, I said the GFCI hadn't blown in about 12 hours, I guess that's what he means when he says "the breaker has not tripped recently". To be honest, it hasn't tripped now in a little more than 36 hours. To recap: New number one pump New check valve New ozone generator If the blower is the problem, I'm gonna assume that will be replaced with new also. 4 trips from the dealer I feel like I own a lemon Paul

I've had lots of trouble with my Arctic Spa Summit. I'll sell it to you for half of retail, it's only six months old. It leaked after 3 days. The plumbing connections were not even hand tight. The cover caved in within the first year, to tell the truth it was either the first or second time I climbed on top to clean it. Over half the jets have been replaced, they just fell out and wouldn't stay in. The "maintenance free" siding rusted within a short time. The entire tub has been replaced with a new one but the new one trips the GFCI every couple of days since installed. Dealers been out 4 times to solve the problem. Needless to say, I'm very disappointed in Arctic Spa.

The equipment actually sits on an electrically isolated rubberwood mat. The "forever floor" is made from pressure-moulded (SMC) fiberglass. The alternative is a "pedestal floor", made from pressure-treated wood. The wood floor was an entry-level option and yes, if you really wanted one, you could order one (custom order). We used to sell a lot of them, but nobody wants them any more because the forever floor is so much nicer. And yes, the dealers is swallowing the upcharge if he bundles the forever floor into the spa price. We charge the dealers for the Forever Floor; if they give them away, that's their business. That's ironic, Bob. People who have Onzen problems come to the forum to get help, which does kind of skew your perception, I'm sure. May I offer you some facts to to consider in making your decision? When Onzen was first introduced, there were problems with the electrode in 7.8% of units (922 out of 1000 were fine). After the issue was identified, an improved electrode was used in subsequent production. Defective electrodes are replaced under warranty Between January 1, 2008 and today, the warranty rate on Onzen has been 1.68% (983 units in 1000 experience no problem) I can understand that these statistics won't impress you much if you're one of the people who has had trouble ("why me?!"), but the vast majority of our customers find Onzen a blessing for simple water care. "Defective electrodes are replaced under warranty" I've had lots of parts replaced on my Arctic Spa under warranty and it cost me over $1000.00 to date, several trips to the dealer and much aggravation. Spa still doesn't work correctly. May I offer you some facts. 78 out of every 1000 were bad. 17 out of every 1000 since January 2008 were also bad. In this day of six sigma manufacturing, what's the sigma on that?

I was told that on Arctic Spa Summit, Arctic Ozone system there is a hockey mask looking jet in the foot well that you should see bubbles coming out of during circulation.

I'd stay away from the Arctic Spa Summit. I own one and have had a lot of trouble with it. Leaked 3 days after delivery, cover caved in within the first year, half the jets needed to be replaced within two years. "Maintenance free" siding became rusty after 2 years, and the whole tub was replaced. The new tub has blown the GFCI every once in a while for the last 6 months. All this has been under warranty but has still cost me over $1000.00 to get fixed. I'll sell my 6 month old Arctic Spa Summit to you for half of retail. Very disappointed.