NightRyder
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Posts posted by NightRyder
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OK....I am down to a Master Spa LSX or a D1 Lotus Bay or Chairman II, PLEASE I won't be able to take another service nightmare like I endured with Hydro Spa!!!!... that finally prompted demanding a refund for a defective spa (my very first) they failed to fix. Does anyone have somes last words of advice about service problems, price, how to get the most from my dealer and maintain a good working relationship with them? I would SO appreciate it!
This site is great, you're all invited for a dip in the new one!
Their are no guarantees. I can find you nightmare stories on any brand (see below).....Get recomendations from local owners if possible....While there's lots of good info on a board like this, there are also plenty of dealers/sales people pursuing their own agenda. Grain of salt and all...Best of luck.
NightRyder
My Master Spas LS800 is the worst product I have ever purchased. In the first year of ownership I have had 19 individual complaints with this spa and with Master Spas customer service. It has had numerous failures, I have received absolutely rotten customer service, and Master Spas does not stand behind their product.
Some of the problems with the spa itself:
1. The spa uses well over $100 per month in energy despite statements by Master Spas and the local retailer, Spa Expo, that the spa would use around $20 per month. Master Spas website states to expect $14-32 per month. Master Spas blames me for the high energy use and will not commit to fixing the problem. I had a Coleman spa of the same size, in the same area and climate, with the same usage patterns and it used only $20 per month; yet it’s my fault that this Master Spa uses well over $100 per month. When the spa was out of service for a month my energy use dropped by over $100 per month. This is a huge issue. Imagine spending over $1000 per year to operate a spa in the mild San Francisco Bay Area!
2. The spa leaks water inside the skirting at one of the jets. This has damaged the wood corner panel with stains and cracks and potentially will cause dry rot of the spa frame.
3. The spa will not hold the set temperature when the jets operate. I lose 2-3 degrees while using the spa. The Master Spas sales rep at Spa Expo did a lot of bragging about the 3 powerful jets but “forgot” to inform me that the spa heater will not work with the jets on. Gee, like I should really expect a near $10,000 spa to hold a set temperature while it’s being used! A critical design issue was withheld from the consumer. Overall a very poor design and misleading representation of the product. I would never have purchased this spa if I had been told of this design.
4. Three wood panels are separating and cracking and two quarter panels are cracked. These panels are held together by staples; a very flimsy, low quality design.
5. The foot jet will not operate after the spa water is drained and refilled. Master Spas instructed me to remove the side panel and bleed the line. I did not buy a near spa costing almost $10,000 to have to work on it for a mere water change. In addition, continually removing the flimsy side panels will definitely cause them to fail.
6. Master Spas authorized repair technician damaged a spa side panel when delivering the spa, and damaged my lawn by draining the entire spa contents on my lawn and then walking on the lawn during repairs. The technician never diagnosed problems with the spa; instead he just made assumptions regarding the spa’s problems. Despite this unprofessional service, Master Spas now refuses to send an alternative repair technician.
7. The spa is extremely noisy during the filter cycle when the pumps are on low. It is so loud that it sounds like its powered by a gas lawn mower engine. We close our bedroom slider in the morning because it wakes us up.
8. I have also had a number of smaller problems that further reinforce the conclusion that this is a low quality product. These include a waterfall squealing, a waterfall handle falling off, a pillow peeling with black pieces floating around the spa, the filter door gasket falling off, and three seat jets pop out when I try to adjust them.
9. The seats are at odd angles and difficult to sit in without floating out.
Problems with Master Spas customer service:
1. Numerous emails and phone calls were unreturned by customer service. I spent hours of my own time on hold and sending emails with no response. I notified Master Spas of my excessive energy use and problems in early March and it took about 4 weeks until I received any response. It is now July and the excessive energy use has cost me about $700-800 so far and Master Spas will not commit to fixing the problem.
2. Master Spas does not stand by their product. Burnt wiring and circuit board - the electrician’s fault. High energy use – my fault. Can’t hold a set temperature – caused by Master Spas “good design and wonderful 3 jet feature”. Want a refund – you bought it at Spa Expo. Repair technician unprofessional – too bad we’ll send him anyway.
3. They have never apologized for the numerous problems I have had with the spa and with the poor customer service nor have they ever committed to making things right.
4. After all of these problems with the spa failures, the high energy use, the poor design, the misleading sales pitch, and the awful customer service they have refused my request for a refund and they will not commit to fixing the problems.
5. If you live in the San Francisco Bay Area I would also stay away from Spa Expo in San Ramon. I purchased the spa there and they have done nothing to help me with these problems. They just say it’s a manufacturer issue. In every way no one stands behind this near $10,000 lemon.
Recommended
No
Noise Level: Very Loud
Amount Paid (US$): 9700 w tax
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So this Costco spa sounds good -- the one on their web site, not so good. What is the configuration for this elusive Elita Platnum spa? how many motors, jets? Lounger or no? We may begin pursuing this, as it seems Costco often offers a good deal for the $$. And excellent return service if not satisfied. Thanks!
Jets: 60
Pumps: 2 High Flow Pumps & Circulation Pump
Controls: Electronic Control System
Electrical Ratings: 240 Volt / 48 AMP / 60 AMP G.F.C.I
Heater: 240 Volt Heater
Ozone: Ultra-Pure Ozone System
Filter: 24 Hour Crystal-Clear Filtration 100 SQ Foot System
Pillows: Four Comfort Design Pillows
Cover: Deluxe Cover 5"x3" Tapered Foam Construction W/Safety Locks
Elite Extras: Waterfall, Aromatherapy & Stereo CD/AM/FM Radio System W/Pop Up Speakers & Cover Lift
Light: LED Muti-Colors
Seats: 6 Adults
Construction: Shell Insulated, Foam Barrier W/Full Maintenance-Free Cabinet
Gallons: 325 US Gallons (Average)
Dimensions: 87"x 87"x 37"
NightRyder
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Does anyone know the weight of the Elite Platinum spa when empty and when full?
About 900 lbs empty - This thing is heavy!!
About 3700 lbs full (325 gal).
NightRyder
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can someone post about monthly electric bill rise, conflicting reports on this tub $30. a month all the way to $100. I know it depends on how much you use, but how about an average? Thanks
I have owned this spa for 7 months. We live in NW Oregon and the biggest monthly increase we have seen is about $30 during the first month we had it (used it every day, sometimes multiple times
). Be aware that the spa comes from the factory programmed with a 12 hr a day filter cycle, it has a 24 hr. circ. pump so this is complete overkill, but easily changed through the control panel. The spa is insulated, a layer of foam on the tub and insulation on the skirting. I am going to add a radient barrier layer of insulation to the inside of the cabinet (material cost $50) to match the configuration of the factory Hydro Spas. I have found the spa to be well made with good quality motors/electronics and far superior to the ones available from Home Depot or Walmart. We have had no problems with it and are very happy with our purchase. I would have no problem recommending this spa to anyone as long as they understand that the they are responsible for learning how to understand, operate and maintain the spa. If you need or want hand holding, better spend the $2K to $3K more and purchase from a dealer.NightRyder
Costco Platinum elite spa
in Portable Hot Tubs & Spas
Posted
Veronica:
While I sympathize with your bad experience with Hydro Spa, this thread is specifically about the Costco Platinum Elite. While it is always useful to hear others experience with different vendors, there is a point at which a valid complaint turns into vengeful bashing. IMHO you have crossed this line and if you continue down this path it will cause readers not only discount your experience, but to question your credibility. This is not an invitation to an argument, just some friendly advice.
NightRyder