Let me first state that I'm relatively new to this forum and I have no personal knowledge about Backyard Masters, their knowledge, training, experience, years in the spa business, or water chemistry analysis procedures and regimen. I'm not a scientist and I have a limited understanding of hot tub water chemistry, primarily gained through this forum. My experiences with balancing hot tub water is restricted to maintaining my own hot tub. Thanks primarily to this forum, I can fortunately say that I have not had any difficulty sanitizing or establishing good water chemistry of my tub. Maintenance, as a result, has been very easy. (my disclaimers)
I also understand that time is money and for some people time is a much more valuable commodity than money. Congratulations to those who are fortunate enough to have a surplus of both.
To answer your questions:
1) It is not hard to balance your hot tub water and maintain it once it's balanced.
2) If you take the time to balance the water properly initially, you should not need a weekly service.
3) Once your water is balanced, it will take very little time to maintain your own hot tub.
4) You will have to invest some time initially in learning the basics of water balancing and establishing the initial proper water balance for your tub. How much time will depend on how diligent you are and the initial composition of the water you use to fill the tub. You should also invest in a proper drop test kit (e.g., Taylor Industries).
The above being said, it seems to me that your making a huge mistake not wanting to invest the time to learn the basics about hot tub water chemistry...for the following obvious reason...if you do not learn about basic water chemistry and spa maintenance and you rely on the local dealer to handle your hot tub water chemistry for you, how will you ever know if they are doing things right? (The answer: when you have health issues.) It seems to me that if you do not get personally involved by acquiring some water chemistry knowledge and maintenance fundamentals, you risk your health and the health of your family and friends by relying blindly and solely upon someone else.
I would recommend you peruse this forum and take advantage of the knowledge and information available here. I think you will quickly learn several things:
1) you do not need to make a career out of maintaining your tub water chemistry if it is initially done properly;
2) the experts on this forum make water balancing chemistry relatively easy to understand, even if it seems a bit daunting at first;
3) through the chlorine primer and bromine primer and those respective sanitizing/maintenance regimens (available on this forum), sanitizing and maintaining the proper water chemistry in your hot tub is not difficult;
4) that many dealers do not know very much about water chemistry themselves to balance water properly; and
5) get a drop test kit.
Again, I know nothing about Backyard Masters and I'm not suggesting that they do not know what they are doing. I'm sure there are many local dealers who are well-informed about balancing and maintaining good, safe, and healthy hot tub water. However, I've found, after talking with spa dealer owners and employees, that there is a wide range of knowledge (or lack thereof) amongst dealer personnel (even within the same dealership) about how to sanitize, balance, and maintain proper water chemistry. Although many dealers will send water samples to a lab for analysis, it seems the basic water chemistry regimens adopted by many dealers (or their staff) is to rely on "test strip" results and adjust water chemistry based upon those test strips. However, my own personal experience confirms what has been stated many times on this forum....water chemistry analysis acquired via "test strips" are not reliable and can differ significantly from water analysis results acquired through drop test kits or lab analysis, which are more accurate.
So, again my question...how will you be sure your tub's water chemistry is properly maintained if you know nothing about water chemistry and rely solely upon the local dealer?
It's just my $0.02 worth, but I think if you want to own a hot tub, for your own health and safety, you owe it to yourself, your friends and family to make the time and take the effort to understand hot tub water chemistry and maintenance.
Kindest regards and best of luck with your new tub.
gman
You have given me allot of good things to think about. I do appreciate you taking the time to answer some of my questions. You are absolutely right about the need to know whats going on in the water myself whether I do all the maintenance myself or have Backyard Masters come and handle the service. You do make it sound a bit more simple than I had thought it might be, so I'm gonna take a look through the rest of the forums as you suggest and go from there. Thanks again for your help.