michiganmom

The concrete is done, it was subcontracted to Potoroka Concrete, and we're very please with it, it looks amazing and very well done. The fence guy came out and had it up by the end of the day. John Toureno is the contractor that did the excavating and dropping of the pool. Midwest is kinda a flop though. I give them a D- . All that warm fuzzy install feeling is fading. The raves I directed at Midwest probably should've went to the subcontracted construction crew. The only things that have went smoothly are the things Midwest has subcontracted out. So really their ' job ' in all of this is to get the shell out of a warehouse along with the pumps filters and hoses, organize all of the subcontractors and open the pool when everyone else is done. They are way to busy to be taking on new customers, in my opinion. They were going to make me wait a week to get the lights, heater working and teach me how to operate my new expensive pool! Midwest pretty much tried to tell me that yes, everything was done that needed done but we don't have anyone to come out to show you anything so wait another week.... nice huh? Middle of August and it's finally getting hot, but oh well deal with it. After a fuss was made two super nice men came out that night, got the pool lights on and jets rolling, and gave me a lesson on the pool. They did tell me the heater wasn't working and they'd get back to me. A week later and I haven't heard from them. Also the deck jets have a slight leak, which I'm told is a quick repair, but still; a leaks a leak right? If you can handle dealing with delays and headaches go for it. My pool looks really really nice. The kids love it and we love it. When the jet line is fixed and the heater works and I don't have to deal with their cruddy customer service I will be a happy pool owner.

I've upgraded their C- to a high B. We had the pool installed, great job by Midwests installation crew! They were very polite, on time, thorough and FAST. They arrived at 7 am and by 9 pm had the hole dug, leveled, pool dropped, backfilled and water added. They cleaned up the yard and street as well as I could've possibly hoped for with 50 yards of gravel and the tons of dirt and clay they removed. The pool, at this point, is perfectly level; I think I was most nervous about this part of the install. The equiptment pad is level and all the hook ups look professional. The next morning the electrician and gas man were here; also extremely polite. Early next week is the concrete pour. I opted for a cantilever and will update when that is installed. As of this point we are very happy with the job they've done, even with the delay.

I have bought a pool from Midwest and am waiting on install now. I'll update on this thread as soon as they start the dig to let everyone know my dealings with the company. As of right now I would give them a C- . It took them a week longer than they stated to even get the permits to the building dept. and once they got reviewed it turns out they still needed to apply for a seperate fence permit. In my opinion they should have had this covered in the 3 weeks it's been. I am hoping that this delay is not a precursor for what's to come. I have my fingers crossed. Update: The salesman called immediately after getting the permit, it was nice to get a fast response after the delay. They will start digging on Monday. Will update soon.