mtb54703

Sorry for the delay in responding - have been on vacation. I have talked with the owner of a local pool store who is Hayward local warranty and repair center. He wants $75/hr travel + mileage to come out and look at it. Hayward tells me he is under contract to service all Hayward products within and 50 mile radius parts and labor. Hayward also tells me he should have parts in stock for this heater. I mentioned this to the guy and he said he would need to re-read his contract - I bet he hasn't. I can see where he might need to cover the possibility that its not a defective with the heater and is an installation problem - then Hayward wouldn't pay him. But he never made any mention to me that was what he trying to do. I think he's just ignorant of obligation as a warranty center. Either that or he just like to double dip. I didn't buy the heater from this guy - ordered online. I would buy locally if there wasn't such a price difference. And a warranty is a warranty so it really shouldn't make any difference on getting service under it. The local pool guy was going to get me a new circuit board after I first talked to him, but he dragged his feet and a week later hadn't heard anything from Hayward so I called Hayward back and they sent me one directly but as I've said it didn't make any difference - the burners still won't stay lit. I'm calling Hayward again in the morning and see what else they might suggest. If this isn't resolved by the end of next week I'm ordering an different heater and making a lot of noise to get Hayward's attention.

I have newly installed new Hayward H100ID1 natural gas above ground pool heater. This heater replace one of the same model that was 5 years old - it was replaced due to a leaking/carroded heat exchanger. The new heater will turn on the blower/fan for 10-12 seconds, then open the gas valve and starts sparking the igniter. There burners will lite within a couple seconds. 10 to 12 seconds after the gas valve open, it closes. According the manual, this is an indication that the control module did not sense a flame. The heater uses the igniter as a flame sensor. Manual and schematics (page 3) for the heater are here: http://www.haywardnet.com/products/Manuals...s/Manual229.pdf I've received a new control module, igniter wire and ignitor from Hayward - none those items changed the problem. I've jumpered all switches - no effect. Water pressure is good - the heater wouldn't attempt to start if it didn't have water pressure. I've check inlet and outlet gas pressure. Inlet is 8" WC (spec says between 3 and 10.5) and the outlet is 2" WC as it should be. I've disassembled the entire heater and looked for blockages - none. Everything looks brand new. Heater is properly grounded. I've even tried powering the heater from a different circuit than the pump. The sticker on the heater say natural - thats what I have. I've let it cycle many many many times - it still never leaves the gas valve open for longer than 10-12 seconds. Any ideas?