we had no luck... LOL.
Yesterday afternoon we met with the contractor we decided to go with, and ended up walking out. We had a 3pm appointment which was supposed to be a 1-on-1 session. The thing that we liked about this contractor is that he has a showroom and when customers are ready to go to contract, he sets up an appointment with them in his showroom and he works with them to design their makeover. He really used his 1-on-1 design appointment as a selling point, more so then any other contractor we met with, which we liked and need. In several areas of their website it clearly states appointment are recommended if you want to discuss detail as their scheduled appointments come first...
His proposal was a considerable amount more then the others, but we were willing to pay because we felt their 1-on-1 attention during the design phase was very valuable to us... However we didn't feel we were getting that attention, so we decided to save that money and call the other contractor we were debating on, who also has a showroom for us to see their samples & design our makeover.
so... when we arrived we quickly decided on using DiamondBrite cool blue for the pools finish. He talked to us a little bit about pool tile and thought it would be a good idea to pick pavers for the patio first, then copping, then tile. Sounds fine to us...
We moved over to the paver room, and he quickly helps us narrow down our selection. His assistant came in and asked if he could take a few minutes away from us to talk to a walk-in customer just to answer a few questions...
My wife and I were completely fine with it as we were deciding on pavers... About 5 minutes later we decided on two similar pavers and were ready to move on. It didn't take long because we want a light color paver and the selection of light pavers were limited. We patiently waited a few minutes, then my wife walked into the tile room where our contractor was with the walk in customer, they were deep in conversation. My wife nicely tried to flag him to let him know we were ready... several more minutes goes by and the contractor is starting to talk to the walk in customer about others things, showing him different color schemes, etc...
needless to say, we waited 15 minutes after picking the two pavers and we could not get his attention, we tried several times, so we walked out. Maybe we were being a little unreasonable by walking out, but when we're about to spend $10,000 - $15,000 on a pool/patio makeover, and were promised a 1-on-1 appointment for design help... we just felt the walk-in wearing a suit became more important to him then my project and us wearing jeans & t-shirts. Oh well... we took our checkbook and we're moving on...