Hey,
I have worked on a few Arctics. The spas have a "check valve" that diverts water to certain jets when you turn that big dial (diverter valve). If the flapper inside the valve breaks chunks of plastic show up and the pump flow reduces due to the fact that the flow is now distributed to all the jets at once instead of just certain "zones" of jets. An arctic dealer should know of this problem, and the process needed for repair.
Hope this helps.
Let me know.
Paddy