Kreg Posted May 2, 2006 Report Share Posted May 2, 2006 I think HotSprings, Marquis and Sundance have some of the best warranties in the business, although no warranty is good if you have a lousy dealer. Don't forget about Master Spas!! Quote Link to comment Share on other sites More sharing options...
Guzz Posted May 2, 2006 Report Share Posted May 2, 2006 Don't forget about Master Spas!! They did'nt make my top 3. Just my opinion. Quote Link to comment Share on other sites More sharing options...
Kreg Posted May 2, 2006 Report Share Posted May 2, 2006 They did'nt make my top 3. Just my opinion. It's virtually identical (if not identical) to both Hot Spring and Sundance warranties. Quote Link to comment Share on other sites More sharing options...
sharkman009 Posted May 2, 2006 Report Share Posted May 2, 2006 It's virtually identical (if not identical) to both Hot Spring and Sundance warranties. Yes but the manufacturer is not. Quote Link to comment Share on other sites More sharing options...
Kreg Posted May 3, 2006 Report Share Posted May 3, 2006 Yes but the manufacturer is not. The topic title is "Warranty" not "manufacturer bashing." And no manufacturer stands up to the mighty Hot Spring Spas. Can you detect the sarcasm in my voice? Quote Link to comment Share on other sites More sharing options...
Spa User Guy Posted May 3, 2006 Report Share Posted May 3, 2006 The topic title is "Warranty" not "manufacturer bashing." And no manufacturer stands up to the mighty Hot Spring Spas. Can you detect the sarcasm in my voice? I agree, this holyier than thou Hotsprings attitude is nausiating. I was seriously considering purchasing an Envoy until I came to this site. Quote Link to comment Share on other sites More sharing options...
grahamtasia Posted May 3, 2006 Report Share Posted May 3, 2006 If the manufacturer truly believes in their warranty, they will show the consumer the warranty prior to the sale. If the consumers cannot see the "FULL" warranty prior to the sale, the manufacturers credibility has to be in question. I am not saying HotSpring is the be all end all of manufacturers, but, there full warranty is on there brochure which any consumer can see. Quote Link to comment Share on other sites More sharing options...
spatech (the unreal one) Posted May 3, 2006 Report Share Posted May 3, 2006 The topic title is "Warranty" not "manufacturer bashing." And no manufacturer stands up to the mighty Hot Spring Spas. Can you detect the sarcasm in my voice? As far as the warranty, on paper yes, Master is right up there. Quote Link to comment Share on other sites More sharing options...
grahamtasia Posted May 3, 2006 Report Share Posted May 3, 2006 Is the Master Spa warranty on their brochure and/or shown in full to consumers, prior to the sale? Carefull, I already know the answer! Quote Link to comment Share on other sites More sharing options...
sharkman009 Posted May 3, 2006 Report Share Posted May 3, 2006 The topic title is "Warranty" not "manufacturer bashing." And no manufacturer stands up to the mighty Hot Spring Spas. Can you detect the sarcasm in my voice? I noticed it was YOU that singled out Hotsprings from the list that was given. I didnt mention a name. Quote Link to comment Share on other sites More sharing options...
grahamtasia Posted May 3, 2006 Report Share Posted May 3, 2006 Yeah, whats that all about?! Quote Link to comment Share on other sites More sharing options...
Kreg Posted May 3, 2006 Report Share Posted May 3, 2006 Is the Master Spa warranty on their brochure and/or shown in full to consumers, prior to the sale? Carefull, I already know the answer! The warranty comes with the owners manual, which is sealed in a plastic bag with the light lens covers, registration card, etc. If a customer wants to "study" our warranty, all they need to do is ask. I'm not the factory, but I would guess they don't publish the warranty in the brochure because competitors have a tendency of drawing conclusions that may not necessarily be based on truth. Quote Link to comment Share on other sites More sharing options...
grahamtasia Posted May 3, 2006 Report Share Posted May 3, 2006 The only way a competitor can draw conclusions, is if the warranty is not shown or shown in full. Quote Link to comment Share on other sites More sharing options...
Guzz Posted May 3, 2006 Report Share Posted May 3, 2006 The warranty comes with the owners manual, which is sealed in a plastic bag with the light lens covers, registration card, etc. If a customer wants to "study" our warranty, all they need to do is ask. I'm not the factory, but I would guess they don't publish the warranty in the brochure because competitors have a tendency of drawing conclusions that may not necessarily be based on truth. If you want a copy of Master Spas warranty, all you have to do is go online and download it. And Kreg, you are right, it is a good warranty, it just did'nt make my top 3. I take it you are a Master spa guy or consumer. Quote Link to comment Share on other sites More sharing options...
spatech (the unreal one) Posted May 3, 2006 Report Share Posted May 3, 2006 I'm not the factory, but I would guess they don't publish the warranty in the brochure because competitors have a tendency of drawing conclusions that may not necessarily be based on truth. That makes little sense to me. The competitior can get the warranty info off the internet if they choose and draw whatever conclusions they want that way. How does keeping it out of teh pre-sale literature stop a competig salesperson from throwing out a line of bull about your product? Having the warranty clearly printed in a brochure (the pre-sale literature) can only help to educate the consumer more and help them in their purchasing decisions. I think having it in both pre-sale and post sale literature is the way to go and I know as a consumer I'd prefer it available in a handout. Having it on the intenet is a great source as well but somewhat of a backup to having it in my hand when I'm talking to the salesperson. Quote Link to comment Share on other sites More sharing options...
Kreg Posted May 3, 2006 Report Share Posted May 3, 2006 That makes little sense to me. The competitior can get the warranty info off the internet if they choose and draw whatever conclusions they want that way. How does keeping it out of teh pre-sale literature stop a competig salesperson from throwing out a line of bull about your product? Having the warranty clearly printed in a brochure (the pre-sale literature) can only help to educate the consumer more and help them in their purchasing decisions. I think having it in both pre-sale and post sale literature is the way to go and I know as a consumer I'd prefer it available in a handout. Having it on the intenet is a great source as well but somewhat of a backup to having it in my hand when I'm talking to the salesperson. I was only speculating on why they don't put it in the brochure. They really have nothing to hide, especially since it is a download on the website. Perhaps it has never been brought up or thought of. Perhaps they were trying to save a tree, who knows. Quote Link to comment Share on other sites More sharing options...
grahamtasia Posted May 3, 2006 Report Share Posted May 3, 2006 I sell HotSpring and they print their warranty on the brochure and I haven't heard anyone intelligently be able to say anything negative about it. I know that other warranties are good also. I am just suprised that more companies would not be more forthright about it, thats all. Quote Link to comment Share on other sites More sharing options...
sharkman009 Posted May 3, 2006 Report Share Posted May 3, 2006 I sell HotSpring and they print their warranty on the brochure and I haven't heard anyone intelligently be able to say anything negative about it. I know that other warranties are good also. I am just suprised that more companies would not be more forthright about it, thats all. Those heartless Ba$tards. Dont they realize how many trees it takes to make their brochures? Quote Link to comment Share on other sites More sharing options...
spatech (the unreal one) Posted May 3, 2006 Report Share Posted May 3, 2006 Perhaps it has never been brought up or thought of. Perhaps they were trying to save a tree, who knows. I can buy those random theories a lot easier than the idea that they were trying to thwart the competition from mischaracterizing their warranty. I gotta believe it's been brought up and though of but I don't think it's a major deal since it's on the net; still, it sure would help the customer a bit more. Quote Link to comment Share on other sites More sharing options...
grahamtasia Posted May 3, 2006 Report Share Posted May 3, 2006 Those heartless Ba$tards. Dont they realize how many trees it takes to make their brochures? Unfortunately, that is the neccessary evil when properly educating the consumer. Quote Link to comment Share on other sites More sharing options...
sharkman009 Posted May 3, 2006 Report Share Posted May 3, 2006 Unfortunately, that is the neccessary evil when properly educating the consumer. I was being sarcastic. Sorry that didnt come across. Quote Link to comment Share on other sites More sharing options...
grahamtasia Posted May 3, 2006 Report Share Posted May 3, 2006 I really don't envy the consumer at all in their search for a spa. This industry needs alot more government regulation. Quote Link to comment Share on other sites More sharing options...
Guzz Posted May 3, 2006 Report Share Posted May 3, 2006 I really don't envy the consumer at all in their search for a spa. This industry needs alot more government regulation. Shsssssh don't let the government know there's a spa industry, next thing you know there will be a hydrotherapy tax. Quote Link to comment Share on other sites More sharing options...
spatech (the unreal one) Posted May 3, 2006 Report Share Posted May 3, 2006 This industry needs alot more government regulation. It does? In what sense? Quote Link to comment Share on other sites More sharing options...
sharkman009 Posted May 3, 2006 Report Share Posted May 3, 2006 Shsssssh don't let the government know there's a spa industry, next thing you know there will be a hydrotherapy tax. Thats not funny they already have been talking about a luxury item tax. Quote Link to comment Share on other sites More sharing options...
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