sharkman009 Posted March 17, 2006 Report Share Posted March 17, 2006 GUZZ, NO REALLY SIR I'M SORRY! WHERE IN THE MASTER SPAS WARRANTY DOES IT STATE JETS ARE EXCLUDED FROM WARRANTY? CAN U POINT THIS OUT TO ME OR IS YOUR PREVIOUS REPLY JUST A SIMPLE GUESS FROM A SIMPLE MINDED INDIVIDUAL WITH NO FACTS TO SUPPORT SUCH A CLAIM. LOL 5 YEARS PARTS & LABOR IS WHAT I READ? GUZZ IS A JET CONSIDERED A PART? LOL JUST LIKE ANY OTHER WARRANTY PARTS ARE COVERED UNDER THE SPECIFIED TIME LIMIT UNLESS STATED OTHERWISE. ITS LAW THAT PARTS EXCLUDED OR NOT WARRANTIED AS LONG AS THE OTHER PARTS BE STATED IN WARRANTY. GUZZ HOW ABOUT U COME TO GRAND RAPIDS MICHIGAN AND I CAN SHOW U WHY I SELL MORE SPAS THAN ANYONE HERE AND GIVE U EDUCATION ON WARRANTY? WOW NOW I AM IMPRESSED! I thought when you started knocking that customer yesterday for buying a Sundance that you were just some Joe Shmoe off the street but now we all know better. Quote Link to comment Share on other sites More sharing options...
thestallion Posted March 18, 2006 Report Share Posted March 18, 2006 GUZZ, NO REALLY SIR I'M SORRY! WHERE IN THE MASTER SPAS WARRANTY DOES IT STATE JETS ARE EXCLUDED FROM WARRANTY? CAN U POINT THIS OUT TO ME OR IS YOUR PREVIOUS REPLY JUST A SIMPLE GUESS FROM A SIMPLE MINDED INDIVIDUAL WITH NO FACTS TO SUPPORT SUCH A CLAIM. LOL 5 YEARS PARTS & LABOR IS WHAT I READ? GUZZ IS A JET CONSIDERED A PART? LOL JUST LIKE ANY OTHER WARRANTY PARTS ARE COVERED UNDER THE SPECIFIED TIME LIMIT UNLESS STATED OTHERWISE. ITS LAW THAT PARTS EXCLUDED OR NOT WARRANTIED AS LONG AS THE OTHER PARTS BE STATED IN WARRANTY. GUZZ HOW ABOUT U COME TO GRAND RAPIDS MICHIGAN AND I CAN SHOW U WHY I SELL MORE SPAS THAN ANYONE HERE AND MAKE U UNDERSTAND WARRANTIES! HAVE A HAPPY SAINT PATTYS DAY GUZZ! LOL Joakersoaker, I will tell you what impresses me and I mean this sincerely that you have a copy of a Master spa warranty. Now that is something very uncommon 2 spa shows and one county fair and not one time was a copy of the warranty available when I was shopping. I am impressed. How did you get one? After attending the 2 shows and 1 fair I began to wonder if they even existed. Quote Link to comment Share on other sites More sharing options...
JOKERSOAKER Posted March 18, 2006 Report Share Posted March 18, 2006 Joakersoaker, I will tell you what impresses me and I mean this sincerely that you have a copy of a Master spa warranty. Now that is something very uncommon 2 spa shows and one county fair and not one time was a copy of the warranty available when I was shopping. I am impressed. How did you get one? After attending the 2 shows and 1 fair I began to wonder if they even existed. WHY DON'T YOU VISIT MASTERS WEBSITE FOR ALL YOUR WARRANTY NEEDS? DO U HAVE A HARD TIME USING THE INTERNET? LOL Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 18, 2006 Report Share Posted March 18, 2006 WHY DON'T YOU VISIT MASTERS WEBSITE FOR ALL YOUR WARRANTY NEEDS? DO U HAVE A HARD TIME USING THE INTERNET? LOL Be nice or just refrain from posting. This forum is for people that have problems. lol Quote Link to comment Share on other sites More sharing options...
thestallion Posted March 18, 2006 Report Share Posted March 18, 2006 WHY DON'T YOU VISIT MASTERS WEBSITE FOR ALL YOUR WARRANTY NEEDS? DO U HAVE A HARD TIME USING THE INTERNET? LOL lol, I guess getting a copy of the warranty when you are trying to buy is simply to much to expect from Master. I suppose you are right I should have carried a lap top and connected to my cell phone since I was going to be at the fair and this supposed Spa show, yeah that makes good sense since I was going to be shopping for Master spa. I understand that it is really asking for a lot to be able to see the warranty when you are trying to buy the product. Forgive me OH Great Joker one. Your wisdom knows no bounds. Quote Link to comment Share on other sites More sharing options...
Guzz Posted March 20, 2006 Report Share Posted March 20, 2006 GUZZ, NO REALLY SIR I'M SORRY! WHERE IN THE MASTER SPAS WARRANTY DOES IT STATE JETS ARE EXCLUDED FROM WARRANTY? CAN U POINT THIS OUT TO ME OR IS YOUR PREVIOUS REPLY JUST A SIMPLE GUESS FROM A SIMPLE MINDED INDIVIDUAL WITH NO FACTS TO SUPPORT SUCH A CLAIM. LOL 5 YEARS PARTS & LABOR IS WHAT I READ? GUZZ IS A JET CONSIDERED A PART? LOL JUST LIKE ANY OTHER WARRANTY PARTS ARE COVERED UNDER THE SPECIFIED TIME LIMIT UNLESS STATED OTHERWISE. ITS LAW THAT PARTS EXCLUDED OR NOT WARRANTIED AS LONG AS THE OTHER PARTS BE STATED IN WARRANTY. GUZZ HOW ABOUT U COME TO GRAND RAPIDS MICHIGAN AND I CAN SHOW U WHY I SELL MORE SPAS THAN ANYONE HERE AND MAKE U UNDERSTAND WARRANTIES! HAVE A HAPPY SAINT PATTYS DAY GUZZ! LOL 1. The warranty clearly states what is included.Fact. 2. Jets are not mentioned.Fact 3. I'm still waiting for you to point out where they are mentioned. Fact 4. Can you prove that you sell more spas than any one else in Michigan. We want facts. 5. I personally have sold over 800. Fact 6. I am not simple minded and I don't make guesses. Fact 7. I did enjoy St Patricks day. Not St Patty, I don't know who she is. Fact 8. You have lost the lower case key on your computer. Fact Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 20, 2006 Report Share Posted March 20, 2006 1. The warranty clearly states what is included.Fact. 2. Jets are not mentioned.Fact 3. I'm still waiting for you to point out where they are mentioned. Fact 4. Can you prove that you sell more spas than any one else in Michigan. We want facts. 5. I personally have sold over 800. Fact 6. I am not simple minded and I don't make guesses. Fact 7. I did enjoy St Patricks day. Not St Patty, I don't know who she is. Fact 8. You have lost the lower case key on your computer. Fact 5. "Personally"? Do you not have a sales force with those numbers? Also how much of a markup are you making on the spa? That is alot of service to be done in the future with those numbers, do you sub out your work? hmmm. Good for you. Quote Link to comment Share on other sites More sharing options...
Guzz Posted March 20, 2006 Report Share Posted March 20, 2006 5. "Personally"? Do you not have a sales force with those numbers? Also how much of a markup are you making on the spa? That is alot of service to be done in the future with those numbers, do you sub out your work? hmmm. Good for you. We sold 300 between 3 sales guys, my portion was 175. We do all our own service with 4 full time techs. We also sell about 350 above ground pools and 50 inground. Quote Link to comment Share on other sites More sharing options...
windsurfdog Posted March 20, 2006 Report Share Posted March 20, 2006 1. The warranty clearly states what is included.Fact. 2. Jets are not mentioned.Fact 3. I'm still waiting for you to point out where they are mentioned. Fact 4. Can you prove that you sell more spas than any one else in Michigan. We want facts. 5. I personally have sold over 800. Fact 6. I am not simple minded and I don't make guesses. Fact 7. I did enjoy St Patricks day. Not St Patty, I don't know who she is. Fact 8. You have lost the lower case key on your computer. Fact For all those, especially the Master Bashers, who apparently don't have the ability or motivation to actually research their slanted views, here is warranty information from MS, HS and SD. Master Spa warranty Hot Springs warranty Sundance 800 Series warranty Master Spas does not specifically mention jets. I personally know they do warranty jets because they are currently sending me a replacement for the only jet that has failed on my 1.5 year old LSX. Hot Springs only specifically mentions a 5 year warranty on the MotoMassage jets but I bet they'll warranty the others as well under the "other components" statement included. Sundance specifically mentions a 2 year warranty on jets. A little effort goes a long way. Quote Link to comment Share on other sites More sharing options...
thestallion Posted March 20, 2006 Report Share Posted March 20, 2006 For all those, especially the Master Bashers, who apparently don't have the ability or motivation to actually research their slanted views, here is warranty information from MS, HS and SD. Master Spa warranty Hot Springs warranty Sundance 800 Series warranty Master Spas does not specifically mention jets. I personally know they do warranty jets because they are currently sending me a replacement for the only jet that has failed on my 1.5 year old LSX. Hot Springs only specifically mentions a 5 year warranty on the MotoMassage jets but I bet they'll warranty the others as well under the "other components" statement included. Sundance specifically mentions a 2 year warranty on jets. A little effort goes a long way. Since you are here a little late. I was speaking about the lack of a warranty when I was shopping and attended 2 Master shows and one county fair. At no time was a copy of the warranty available. I am not disputing what they do or do not cover only that I could not find out what their warranty actually was. After being advised by Joakersoaker that I should have gone on line to look for it. I thought that was a bit out of line as I was shopping at their events and a warranty should have been available. I do not think that was asking to much. Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 21, 2006 Report Share Posted March 21, 2006 Since you are here a little late. I was speaking about the lack of a warranty when I was shopping and attended 2 Master shows and one county fair. At no time was a copy of the warranty available. I am not disputing what they do or do not cover only that I could not find out what their warranty actually was. After being advised by Joakersoaker that I should have gone on line to look for it. I thought that was a bit out of line as I was shopping at their events and a warranty should have been available. I do not think that was asking to much. Yeah some companies you have to register for the warranty through the website or manufacturer Quote Link to comment Share on other sites More sharing options...
windsurfdog Posted March 21, 2006 Report Share Posted March 21, 2006 Since you are here a little late. I was speaking about the lack of a warranty when I was shopping and attended 2 Master shows and one county fair. At no time was a copy of the warranty available. I am not disputing what they do or do not cover only that I could not find out what their warranty actually was. After being advised by Joakersoaker that I should have gone on line to look for it. I thought that was a bit out of line as I was shopping at their events and a warranty should have been available. I do not think that was asking to much. I agree.....they certainly should have a copies available at shows and in retailer locations. I would say it is a good signal for those that do. Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 21, 2006 Report Share Posted March 21, 2006 I agree.....they certainly should have a copies available at shows and in retailer locations. I would say it is a good signal for those that do. You def. should imply the warranties on contracts even if the warranty papers are supplied after the sale I think Quote Link to comment Share on other sites More sharing options...
Guzz Posted March 22, 2006 Report Share Posted March 22, 2006 I agree.....they certainly should have a copies available at shows and in retailer locations. I would say it is a good signal for those that do. A written warranty is a great sales tool. it gives peace of mind to the consumer. Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 23, 2006 Report Share Posted March 23, 2006 A written warranty is a great sales tool. it gives peace of mind to the consumer. I just write them on the contract, explain it straight foward and there has never been a problem for me. Quote Link to comment Share on other sites More sharing options...
Guzz Posted March 23, 2006 Report Share Posted March 23, 2006 I just write them on the contract, explain it straight foward and there has never been a problem for me. Does that mean that you do not have a copy of your own warranty? Quote Link to comment Share on other sites More sharing options...
sharkman009 Posted March 23, 2006 Report Share Posted March 23, 2006 I just write them on the contract, explain it straight foward and there has never been a problem for me. A handwritten warranty? Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 23, 2006 Report Share Posted March 23, 2006 A handwritten warranty? Just a straight foward warranty. Quote Link to comment Share on other sites More sharing options...
Guzz Posted March 23, 2006 Report Share Posted March 23, 2006 Just a straight foward warranty. The question was, do you give your customers an actual copy of the warranty, or are you just scribbling down some of the major parts of it? Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 23, 2006 Report Share Posted March 23, 2006 The question was, do you give your customers an actual copy of the warranty, or are you just scribbling down some of the major parts of it? When we drop off the tub they receive the warranty information unless we have it in stock, when they buy it and they ask for it we give it to them. Quote Link to comment Share on other sites More sharing options...
Guzz Posted March 25, 2006 Report Share Posted March 25, 2006 When we drop off the tub they receive the warranty information unless we have it in stock, when they buy it and they ask for it we give it to them. I would'nt wait for them to ask, if they are still shopping I would make sure they had a copy of the Warranty in full before they leave the store. In fact HotSprings has their full warranty in their brochures, I wonder why some manufacurers just allude to a warranty untill the customer has the spa in their backyard? What are they trying to hide? I guess that they don't want the customers to have the time to read it in full at their leisure before they buy. Quote Link to comment Share on other sites More sharing options...
sharkman009 Posted March 25, 2006 Report Share Posted March 25, 2006 I would'nt wait for them to ask, if they are still shopping I would make sure they had a copy of the Warranty in full before they leave the store. In fact HotSprings has their full warranty in their brochures, I wonder why some manufacurers just allude to a warranty untill the customer has the spa in their backyard? What are they trying to hide? I guess that they don't want the customers to have the time to read it in full at their leisure before they buy. That or in some cases a printed warranty doesnt exsist. Quote Link to comment Share on other sites More sharing options...
Guzz Posted March 28, 2006 Report Share Posted March 28, 2006 That or in some cases a printed warranty doesnt exsist. Or it doesn't meet the claims of the salesperson. You have to really read a warranty slowly and in full to fully understand it. I'll bet a lot of sales people have never actually read their own spas warranty, just glanced at the main headlines, so to speak. we all should know that it is the fine print that gets you. Quote Link to comment Share on other sites More sharing options...
sharkman009 Posted March 28, 2006 Report Share Posted March 28, 2006 Or it doesn't meet the claims of the salesperson. You have to really read a warranty slowly and in full to fully understand it. I'll bet a lot of sales people have never actually read their own spas warranty, just glanced at the main headlines, so to speak. we all should know that it is the fine print that gets you. Its good to know the competition because I get customers coming in telling us that a certain dealer told them their spa has a 20 year warranty and if we didnt know the actual warranty it would make issues like that hard to answer. We get dealers pointing out the structural loss of water warranty timeperiod and that sticks in the customers mind as the actual warranty for everything on the spa. Quote Link to comment Share on other sites More sharing options...
Guzz Posted March 28, 2006 Report Share Posted March 28, 2006 Its good to know the competition because I get customers coming in telling us that a certain dealer told them their spa has a 20 year warranty and if we didnt know the actual warranty it would make issues like that hard to answer. We get dealers pointing out the structural loss of water warranty timeperiod and that sticks in the customers mind as the actual warranty for everything on the spa. I agree, it's like thermo spas " best warranty in the industry" claim. I've never been able to get my hands on a copy of that one. They must keep it in a vault somewhere. Quote Link to comment Share on other sites More sharing options...
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