Clearwater Spas

[paintnsunni]

And by the way. I don't work for hydrospa.....interesting as i probably make more money if I did!

[paintnsunni]

How was it tested? Who tested it? How many KWH per month?

last I looked at my bill the killowatt was7.9 cents per killowatt. so her figue is off by 4 dollars makeing it more like 16 to 25 dollars a month which happens to be what the Costco Platinum elite spa uses per month with the same reflective thermal barrier insulation used. thats also ambient temp in summer not winter by the way.. I know this as I live near there factory. so thats about 200 to 325 KWH my guess and thats more inline with what it should be so she isn't far off.

[jmendoza17]

My guess is that NewNWSpaOwner and Paintdummy --who can neither spell nor write-- are working for Hydrospa because both claim to be amateurs yet regularly shoot little personal attacks at other posters who disagree with them or post negative info about Hydrospa. Paintdummy also dispenses advice as if he --or she-- is a spa expert and seems to know an awful lot about solving troubles with Hydrospa tubs. This leads any smart reader to the clear conclusion that Paintdummy has a lot of trouble with the Hydrospa tub. Otherwise, why else would he be regularly calling the tech line form help.

In recent post, they have somehow also incorrectly inferred that because I have written about my negative experience with a Hydrospa tub, that I am not very technically skilled. Fortunately, for me, that is untrue. In fact, my educational and professional backgrounds are scientific and technical. I am very able to troubleshoot and these devices. I do not find hot tubs particularly complex. I just do not like spending time repairing brand new products. If I wanted a fixer-upper, I would have gone to the second-hand store.

However, since they have once more offered me an opportunity to come down on Hydrospa products, I will take the opening. If you do in fact work for Hydrospa as apologists –a big word for our friend who cannot write or spell– you will do well to write nice things about their lousy firm and avoid leaving critical comments about forum members who express opposing opinions.

My miserable Hydrospa experience started the day the crane placed the tub in our yard and the expert electrician connected it. Our main problem with the Hydrospa Platinum Elite unit is some type of electrical circuit board malfunction that causes pump1 to surge erratically and uncontrollably. Others have documented this issue in this forum, so I am not the only one who has had this problem. I tried calling and emailing Hydrospa, but got very poor response. After I finally got through, the first diagnosis by their genius techs was that I had an airlock problem. They told me I had to release trapped air from the system. To do this, I had to open the side panels, loosen some plumbing and drain out the air. By the time I lugged out my tools from the garage, the process required about 20 minutes worth of effort. It is not particularly easy to access the fittings and it is a pain in the rear to do this to a new product on a regular basis. I told them it occurred regularly, but somehow they deduced it was airlock. Imagine doing this every other day. How fun. In the end, their diagnosis was incorrect, because the problem persisted. The only way to stop the surging was to kill the breaker. I later found out this reboots the microchips on the main controller. Just like a hard reboot on an old PC.

I called back and finally got through a second time. This time the tech who answered began by accusing me of incorrectly adding water and somehow being responsible for the surging trouble. Another poster on this forum has also written about being blamed by the Hydrospa techs, so apparently this is a regular tactic. I did not take the blame and threatened to return the spa to COSTCO. This approach got them motivated and the tech ADMITTED that they were aware of the issue I was describing and attributed –another big word for dumdum—the troubles to a defective control pad that caused the pump to surge. They sent a replacement part and a very nice local tech came and installed it. He also fixed a leak that was flooding the base of the inner cabinet with water. The unit worked for a couple days, then the control pad got wet and same problem occurred.

I called the tech and he got Hydrospa to send a different part. This time they sent a new heater core and main control unit. The friendly local tech replaced it and again, it worked a few days before the same surging problem occurred.

My point in all of this is that why in the hell should any consumer go out of the way to prod and cajole a product manufacturer to repair a defective product. In any business, operational excellence is defined by the way the company treats its customer. Hydrospa so far has:

 Ignored my emails and phone calls

 Given me bad advice on how to correct the problem

 Called and left pleasant-sounding messages without taking any real action

 Tried to blame me for the problem – this is a horrendous blunder

 Incorrectly diagnosed the problem

 Failed to repair the unit properly

It is not my job to fix or troubleshoot a brand new $4,000 spa. If you and Paintdummy enjoy buying crappy merchandise, then good for you. Enjoy it. When I buy a new product, particularly a big-ticket item, I expect it to function properly. If it does not, then the seller is legally and morally responsible for reasonably correcting the problem promptly. My role in this transaction is supposed to be to set up, maintain and enjoy the tub.

I am glad that COSTCO will allow me to return it and I will keep posting this info because I hope it helps someone avoid the trouble of dealing with Hydrospa, in my experience an unresponsive company that makes a poor quality spa. Anyone interested can just check out the threads in this forum for info on Hydrospa. Thank God I have the COSTCO return option otherwise I’d be stuck like some people here: http://www.tattletaleconsumerhotline.com/Retailers.htm

So keep it up boys, you’ve really ticked me off with your barbs. My guess is that you are paid by Hydrospa, but if NewNWSpaOwner and Paintdummy are just ordinary citizens, my suggestion is that they stick to dispensing useful suggestions and refrain –another big word for you dumdum—from criticizing other posters.

[paintnsunni]

Quit whinning and return it then.