Jacuzzi J365 Controller stuck button

[AFull]

The pump 2 button seems to be stuck down.  I can’t turn on the pumps, or the lights, or change the parameters in the menu.  All of the other buttons have a noticeable press button but pump 2 seems to have recessed and stayed down. Any help would be appreciated.  A service tech is 2 weeks out.  Sorry for the upside down image, not sure how that happened. Thank you

[CanadianSpaTech]

Is pump 2 running non stop? Have you tried resetting the breaker? 

[AFull]

2 hours ago, CanadianSpaTech said:

Is pump 2 running non stop? Have you tried resetting the breaker? 

No, it’s not.  It’ll run after resetting the breaker for about 30secs and then the pump 1 will run for 30.  Then only the menu select button is functional

[CanadianSpaTech]

Could the "Lock" feature be activated?

11.11 Programming the Lock Feature You can prevent users from changing certain features of the hot tub. It is important to realize that after either mode is enabled, there is no physical pad lock indicator on the topside control panel display to inform the user that either mode is active. If some or all topside control panel buttons are non-responsive, either lock mode IS ENABLED. The lock modes to choice from are: Note: If no button is pressed within 5 seconds of each selection the screen will revert back to the Main Menu and the current settings will remain active. • Access Lock: will disable the ability to manually activate or adjust any feature of the spa. All scheduled operations will still be performed. • Settings Lock: will disable the ability to change any of the user settings. You can still activate the jet pumps and lighting. All scheduled operations will still be performed. • Service Lock: all spa functions are locked to allow for a temporary service mode such as filter cleaning. Note: This mode has a time out of 2 hours. The spa should not be left in this lock mode for an extended period. Especially in colder climate or when freezing conditions exist. A. Activating a lock feature. 1. Press until you get to the “LOCK” Menu. The display will scroll “LOCK MENU.” After the second scroll, if no action is taken, the system will revert back to the Main Menu. 2. Press or to switch from “AL” (“ACCESS LOCK”), “SL” (“SETTINGS LOCK”) to “SVL” (“SERVICE LOCK”). Once a selection is made, press 1 to save the change. The system will return to the “LOCK MENU.”

B. Deactivating a lock feature. To deactivate a lock mode, press and hold for 10 seconds.

https://links.imagerelay.com/cdn/574/ql/2644daa35e1d4b829298612da0100943/2024-J300-English-Rev-A.pdf

[AFull]

Thank you for the replies.  No locks on