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Jacuzzi hot tub J315 topside control panel + and - buttons not working. Replaced with new panel and still not working.

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I have a 2016 Jacuzzi J315 with a bad topside control panel. The + and - buttons do not function. I just bought a new replacement control panel from Pool Spa Supplies and the + and - do not work on it either. I'm thinking it's locked out or something else is not working correctly. I go through the menu and select a function (ex date) and when I press the + or - when flashing the numbers do not change. Same with trying to adjust the temperature. Who can help with this? I'm baffled. Thanks!



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