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Hotspring remote malfunction -- Yes to connect new spa not responding


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I've looked around and not seen this problem mentioned.

I am trying to connect my remote after removing and replacing the [same] battery.

I get to a screen that asks if I want to Connect a New Spa [which is what I want to do]. There is a bright Yes button and a dark No button. And the instruction at the bottom to touch and hold the screen if I want to calibrate the screen.

If I try to touch the yes button to connect a new spa nothing happens. If I hold touch the yes button for too long it takes me to the calibrate screen. Then small buttons appear sequentially in the four corners and I can touch them and then it takes me back to the Connect a New Spa screen.

But I am unable to get the Yes button to respond.

Turned spa off and on a few time. I've taken battery out and in a few times. Spa is operational and the temperature seems right.

The remote is barely one year old -- purchased Dec 2021 -- and treated gently by adults and not ever in the water.

Any suggestions ?

On a related note is it possible to check to see if the battery is charged sufficiently ? I there a way to measure the voltage available ?

I imagine the spa has to be talking to the remote to get the buttons to respond. Is there a way to determine if the spa is the culprit [as opposed to the remote]

I live a a rather remote area. Getting a [reliable] repair person to respond can be a challenge.




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