DrDewrag Posted December 1, 2022 Report Share Posted December 1, 2022 Good day! I hope you could help. A hydropool came with our new to us place, but it is in lock mode. Any ideas as to how to get it unlocked? I believe it is a 2017 self cleaning model. No manuals with it. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted December 1, 2022 Report Share Posted December 1, 2022 Depends on the control system, I'm not sure which they are using. Often it is pressing 2 buttons simultaneously for 5 seconds, (up and down, temp and jets, jets and light) or a "hidden" button beneath the logo. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted December 1, 2022 Report Share Posted December 1, 2022 Post photo of topside Quote Link to comment Share on other sites More sharing options...
DrDewrag Posted December 2, 2022 Author Report Share Posted December 2, 2022 Thank you for the assistance. Here is a picture of the top side. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted December 2, 2022 Report Share Posted December 2, 2022 Some videos you might find helpful here: https://www.youtube.com/@hkissmann/videos Manual here: https://blueprint.sirv.com/Hydropool/pdfs/self_cleaning/2017-Self-Clean-Owners-Manual-English.pdf I don't see a "Lock" mode in the manual. Make sure spa is in "Beginner" mode for now and see if it runs. Also engage "Smart Winter" mode... page 22 Quote Link to comment Share on other sites More sharing options...
DrDewrag Posted December 2, 2022 Author Report Share Posted December 2, 2022 1 hour ago, CanadianSpaTech said: Some videos you might find helpful here: https://www.youtube.com/@hkissmann/videos Manual here: https://blueprint.sirv.com/Hydropool/pdfs/self_cleaning/2017-Self-Clean-Owners-Manual-English.pdf I don't see a "Lock" mode in the manual. Make sure spa is in "Beginner" mode for now and see if it runs. Also engage "Smart Winter" mode... page 22 Thanks again. The manual will come in handy. I've looked through and watched most of Kissman's videos. He doesn't address it either that I could find. Odd, isn't it? If any of y'all know the button sequence to unlock, I would appreciate it. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted December 2, 2022 Report Share Posted December 2, 2022 Do you see a lock icon on the screen? Quote Link to comment Share on other sites More sharing options...
DrDewrag Posted December 2, 2022 Author Report Share Posted December 2, 2022 21 minutes ago, CanadianSpaTech said: Do you see a lock icon on the screen? Every item that is listed has a lock icon to the left. I can highlight each, but can’t access any. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted December 2, 2022 Report Share Posted December 2, 2022 See page 22 left side. Under Keypad settings in the photo is Security unlock can you get to/find this page on the topside? Quote Link to comment Share on other sites More sharing options...
DrDewrag Posted December 2, 2022 Author Report Share Posted December 2, 2022 18 minutes ago, CanadianSpaTech said: See page 22 left side. Under Keypad settings in the photo is Security unlock can you get to/find this page on the topside? I appreciate your efforts to help. I’ll check it out when I get back in around 10pm Eastern. Quote Link to comment Share on other sites More sharing options...
DrDewrag Posted December 3, 2022 Author Report Share Posted December 3, 2022 When I press the settings button it takes me to this screen. Everything there is locked including keypad settings. The tub turns on and the jets work but you can’t regulate the temp as it is locked. It is set on a very low temperature. Thank you again. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted December 3, 2022 Report Share Posted December 3, 2022 Has to be a combination of button presses to unlock. Try Mode (top left) then Pump 1 then light all within 3 seconds. Aside from that the topside and the pack are MFG by Gecko. Likely an XM pack and a proprietary Hydropool/Gecko IN. K862 topside. Suggest you contact Gecko or a local Hydropool store. Gecko Tech Support 1-800- 784-3256 Quote Link to comment Share on other sites More sharing options...
DrDewrag Posted December 3, 2022 Author Report Share Posted December 3, 2022 5 hours ago, CanadianSpaTech said: Has to be a combination of button presses to unlock. Try Mode (top left) then Pump 1 then light all within 3 seconds. Aside from that the topside and the pack are MFG by Gecko. Likely an XM pack and a proprietary Hydropool/Gecko IN. K862 topside. Suggest you contact Gecko or a local Hydropool store. Gecko Tech Support 1-800- 784-3256 Thanks again for the help. I’ll give them a call. Quote Link to comment Share on other sites More sharing options...
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