Avenli inflatable spa e5 code

[Rendell]

I have a brand new avenli spa and can't get a prompt response from the manufacturer. Once I filled it to max level, I turned it on , and within 2 hours the e5  code appeared. I restarted the unit a few mins later and the same thing happened. Right now, the temp of the water is just 23 degrees Celsius. When it shows the e5 code again I'll reset the thermal switch inside the cover. 

[JLJ]

I'm having the same problem. I filled my Avenli spa and went to turn on the heat and E5 keeps displaying. I've done everything from the troubleshoot guide, but it still showing this code. Did you figure out?

[VanillaGorilaaa]

I'm having the same problem. I think my reset switch is toast. Mine doesn't click when reset. I can push n pull it freely. Do urs click when u reset???

[ekering]

Open up the unit, unscrew the thermometer from the heating unit, and replace the weak thermal paste they used with real thermal paste (like for CPUs). Should fix it easily.

[Mommabacon09]

On 5/19/2023 at 8:00 AM, ekering said:

Open up the unit, unscrew the thermometer from the heating unit, and replace the weak thermal paste they used with real thermal paste (like for CPUs). Should fix it easily.

Can you tell me what is the heating unit look like?

 

[Garrett8817]

Hello! Did anybody find a solution for this? I am having the same issue but have no idea where to find the thermometer to replace the thermal paste.

 

thanks, 

[Ordiechief2013]

On 5/28/2023 at 1:36 PM, Mommabacon09 said:

Can you tell me what is the heating unit look like?

 

 

Good afternoon, did you get an answer yet? I am also looking for the same answer as well; my unit is doing the same damn thing. 

[Ordiechief2013]

On 5/19/2023 at 6:00 AM, ekering said:

Open up the unit, unscrew the thermometer from the heating unit, and replace the weak thermal paste they used with real thermal paste (like for CPUs). Should fix it easily.

What does this thermal paste look like? Where is it applied on?