Jump to content

Spa repair scammer alert - North and South Carolina


Recommended Posts

Please be aware that there is a person named Charles Gordon Smith who operates in NC and nearby states. He has defrauded many individuals - including me - by promising to order parts, accepting partial or full payment for them, then either not doing the work or only doing partial work. He was convicted of fraud in 2015, went to prison, and started back immediately after his release in 2016. His latest fraud that became public was done on an AirBnB owner in Charlotte, NC in January of 2021.

He has gone by the name Gordon Smith and Charles Smith in the past, but he may also use other names. 

Let me state the obvious: NEVER pay a spa technician until the job is done, not even partially. Mr. Smith is a very skilled con man and- even though I always believed I knew better - I fell victim to his game as have others I've come to know. If mods are concerned about libel issues, then please check the sources before deleting this post.

Sources: 

https://abc11.com/diane-wilson-troubleshooter-carolina-hot-tub-repair-gordon-smith/672749/

https://www.wbtv.com/2021/01/22/mooresville-woman-paid-company-nearly-swim-spa-repair-months-later-no-fix/

https://www.yelp.com/biz/hot-tub-urgent-care-charlotte-2

Link to comment
Share on other sites

This may be true, there are con men all over, and I am not trying to defend anyone. But I do feel compelled to clarify a few things.

12 hours ago, Spiffarino said:

by promising to order parts, accepting partial or full payment for them, then either not doing the work or only doing partial work.

Right now (since covid) there are supply issues all over the pool and spa industry. I have been trying to get a particular part for nearly 6 months now, and the last cover I ordered in March won't be here until October, or so they say now. By October, it may be expected around Easter.

Again, I don't know the details of this situation, but wouldn't want anyone jumping to conclusions based on the fact that they have been waiting a long time. We are all waiting a long time right now.

12 hours ago, Spiffarino said:

Let me state the obvious: NEVER pay a spa technician until the job is done, not even partially

This will mean I won't take the job. I will not buy a specialty part (that can't be returned) without payment in advance. I still have the last $600 circuit board I did that with, 10 years later. It's bad enough to get screwed out of my time, but I get angry when screwed out of my hard-earned money too. And customers who screw repair men are far more common than repair men who screw customers.

So, I see your sources are a news story about his conviction in 2015, and some complaints about long waits in 2021. Everyone had complaints about long waits in 2021. The spa industry is not "essential" anywhere. 

Admittedly, poor customer communication is a bad habit and can lead to problems. But, as an independent self-employed repair contractor I can tell you that given the choice between talking about spas for free and fixing them for money, I will always let the phone go to voicemail if I have tools in my hands. I am a one man show, no secretary or assistant, and when I'm busy, I'm busy. If I already told you (more than once) that the parts are backordered, I am not going to waste my time telling you again, and again, and again... 

I personally have stopped ordering parts. I advise my customers what parts are needed and suggest an online supplier to order from. Parts are your problem, and so is the warranty. The troubles with parts far outweigh the minimal amount I can make from them. It's just not worth it to me. I get paid for my time and knowledge.

And yes, I get paid for coming to diagnose the spa before parts are ordered or repairs are made. Like the doctor, I get paid at the time of service. Diagnosis is the part where my knowledge is most valuable, and it is only free here on this forum, not at your house. I get paid every time you see me, or you won't see me again.

I think your guy should go that route as well. He could avoid alot of trouble that way.

 

 

Link to comment
Share on other sites

  • 1 month later...

The problem has nothing to do with the difficulty getting parts because of the pandemic. He’s been running the same scam for years. He orders parts and is very quick to take the money, and then not only doesn’t return to complete the work but doesn’t even communicate. Here’s a history of his very long criminal record. He had a court date in Buncombe County this week for habitual felon

feel free to look up his long criminal history on North Carolina Department of Public Safety Offender Public Information Site look up offender  037 6275  and that’s him

 

 

 

 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share



×
×
  • Create New...