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Aqua Spa PH500013 from first spa new in box not heating

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I bought this unit a while back and never set it up. I set it up today. When I plug in the hot tub the temperature starts counting up. The pump is on and the filter light stays on until it hits 104. Once it hits 104 it shuts off like it should but the water is cold. I don’t know if it would be the heater or the thermostat. The control panel says it’s an Intertek Any ideas?

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