Jump to content

Balboa MXBP20 and spatouch2, topside replaced, still getting errors


Recommended Posts

 

Hi we bought a new Vita spa with Balboa MXBP20 and spatouch2. The top side got and error and the spa was locked with the screen saying 

 

"Message Code:254                Communications error Call for service"

 

I did call for service and the topside (spatouch II) was replaced. It worked for about 4 hours (again) and the message is back. 

After this message returned, I powered off the spa for 20 minutes and repowered it. at that point I had an error saying "initializing" That was on there over night until this AM.

I though perhaps it was reloading some firmware or something. 

This AM I re-powered it again and the 

"Message Code:254                Communications error Call for service"

Has come back. 

I called the place of purchase a few hours ago with to return call yet. I though I would reach out on here as my confidence in the vendor is slowly winding down... 

 

The delivery of the tub was delayed initially as the vendor said a "control panel" was damaged in shipping and they were waiting for a replacement. perhaps they replaced the lower main-board with a bad one ?? 

This is a long post so if you've made it  this far thanks for your precious time and I appreciate it. 

 

Link to comment
Share on other sites

To avoid voiding the warranty, about all you can do it make sure all the connections on the spa pack board are tight and connectors are fully seated.

Other than that, you are at the dealers mercy, which is why we say you need to have a good dealer. In some cases, a few hours wait isn't really all that bad depending on the size of the dealer. Larger dealers usually have more staff to handle these things while a smaller dealer may only have a couple of service guys and they may also double as installers, which can delay response times.

  • Like 1
Link to comment
Share on other sites

They may also have to consult with the manufacturers tech support. Having issued a warranty claim on that part they will catch hell for having to do it again, the manufacturer will not want to pay twice, and will dictate the next repair and require authorization prior to repair or they will not pay the dealer to do it again. Manufacturers are not very understanding when it comes to paying for mistakes.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...