kentub Posted April 3, 2021 Report Share Posted April 3, 2021 Just had this Spa installed and powered up. It is running off 32A supply but ive noticed despite the spec saying 2 pumps with 1 having 2 speeds, neither pumps change speed on 2nd press of pump 1 or 2. Im guessing its in 16Amp mode or something? Any advice on how i enter service mode or dip switch? I noted the main unit is a Gecko IN YE3 H3.0 unit Thanks Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted April 3, 2021 Report Share Posted April 3, 2021 Maybe @CanadianSpaTechknows. If it's new, why not call the dealer? 1 Quote Link to comment Share on other sites More sharing options...
kentub Posted April 3, 2021 Author Report Share Posted April 3, 2021 Thanks for your reply and recommendations, will try them next week we as they are uk based and on easter break. So for the meantime was trying here. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 3, 2021 Report Share Posted April 3, 2021 Make sure you are working off the European tech book. It is a IN.YE3,,,,CE (The CE is Europe) Tech Book Available Here https://www.yseries.ca/docs-ytye Download the Quick Start Card for the YE3-CE Verify that the pumps are one speed or 2 speed by looking on the white tag on the pump motor. It will say RPM and a number for 1 speed if it has RPM and 2 numbers it is a 2 speed...or look at the AMP draw and again if it only has one number...say 12 AMP it is single speed if it has 2 numbers...say 12.0 (hi speed amp draw)/3.2 (Low speed Amp draw) it is a 2 speed. Check the lower level programming (the LL number) and match the Quick Start Card page 2 1 Quote Link to comment Share on other sites More sharing options...
kentub Posted April 3, 2021 Author Report Share Posted April 3, 2021 52 minutes ago, CanadianSpaTech said: Make sure you are working off the European tech book. It is a IN.YE3,,,,CE (The CE is Europe) Tech Book Available Here https://www.yseries.ca/docs-ytye Download the Quick Start Card for the YE3-CE Verify that the pumps are one speed or 2 speed by looking on the white tag on the pump motor. It will say RPM and a number for 1 speed if it has RPM and 2 numbers it is a 2 speed...or look at the AMP draw and again if it only has one number...say 12 AMP it is single speed if it has 2 numbers...say 12.0 (hi speed amp draw)/3.2 (Low speed Amp draw) it is a 2 speed. Check the lower level programming (the LL number) and match the Quick Start Card page 2 Thankyou very much for your time and information here i will check as you suggested and report back Quote Link to comment Share on other sites More sharing options...
kentub Posted April 3, 2021 Author Report Share Posted April 3, 2021 ok checked the pumps i have 1x2HP and 1x2HP 2Speed Looks like i have option 9/10 or 13/14 Not sure if we have a blower? It does have the valves for bubbles on/off in each seat.. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 3, 2021 Report Share Posted April 3, 2021 Blower Jest will be small salt and pepper lookin jets along the edge of the seats. Quote Link to comment Share on other sites More sharing options...
kentub Posted April 3, 2021 Author Report Share Posted April 3, 2021 ok thankyou certainly dont have them ok so must be 9/10. If i hold pump1 i get the option of 'OFF' or the light button gives me other options doesnt seem clear how i can set this? Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 3, 2021 Report Share Posted April 3, 2021 Let us know results Quote Link to comment Share on other sites More sharing options...
kentub Posted April 4, 2021 Author Report Share Posted April 4, 2021 OK switched it off and back on shows softtware version then L1 then i can't change it, then it jumps back to clock flashing and temp. Not sure how i enter service mode. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 4, 2021 Report Share Posted April 4, 2021 https://issuu.com/geckomkt/docs/start_up_guide_y_xe_en?e=14165552/31314657 page 6 1 Quote Link to comment Share on other sites More sharing options...
kentub Posted April 4, 2021 Author Report Share Posted April 4, 2021 OK many thanks that helped i see i had to hold Pump1 or P1 for 30 seconds. Took me to LL which was set to 1. Set it to 9 and rebooted - seemed to change to other pump for circulation for few mins then P1 didnt work at all only P2 (Single speed) Same for Level 10 - and i kept seeing 'FLO' in the display. Reset it back to LL1 now P2 which is the Pump for the recliner has double speed! I expected it the other way round, the two seated corners to have double speed. Not sure why reverting back has now enabled double speed. No idea. Maybe i will leave it for Hot tub company when they are back from easter to look at thanks. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 4, 2021 Report Share Posted April 4, 2021 @kentub See page 7 and go through each parameter one by one. It's a little confusing but might get you there 1 Quote Link to comment Share on other sites More sharing options...
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