jaye kaye Posted March 18, 2021 Report Share Posted March 18, 2021 Topside Control LED screen issues Artesian Spa (Antigua Island Model) I have been having a repeated issue with my spa topside control LED screen. It has failed 3 times in less than 5 years. The problem: The screen develops fine vertical lines and after a time renders the screen un-viewable. This happened to the original screen and two subsequent replacements (warranty). It is now happened again. The dealer and the Manufacturer, Artesian Spas will not help as the spa is out of warranty. A new panels is $600 installed. Note: I live in very moderated climate area with no frost/snow nor heat much about 80's. The spa is always covered and there are just 2 adults that use the spa 34-5 times a week. Chemicals are always correct. The panel seem to be propitiatory to Artesian Spas. The underlying control panel has a "Balboa" name stamp and I same that the are the real OEM. Any ideas as to what is the cause of the problem, other that panels was poorly made or designed. Seems odd that 3 panels would fail in the identical manner. Thanks. J Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted March 18, 2021 Report Share Posted March 18, 2021 It sure is odd, unless it is being stepped on/ sat on while entering/exiting the spa. 1 Quote Link to comment Share on other sites More sharing options...
jaye kaye Posted March 19, 2021 Author Report Share Posted March 19, 2021 4 hours ago, RDspaguy said: It sure is odd, unless it is being stepped on/ sat on while entering/exiting the spa. No. It is not even on the side we enter/exit on. Other than to turn on pumps, it is never even touched. J Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted March 19, 2021 Report Share Posted March 19, 2021 I've never worked on one of those, I seldom see spas under warranty or even close. But alot of spas are using those these days, and you are the first to pop up on either forum I frequent. Hey, @CanadianSpaTech, how about you? Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted March 19, 2021 Report Share Posted March 19, 2021 I saw some issues (not just Artesian) when they first came out with the touch screen topsides. The cover would randomly turn things on when closed but I think that was more of a placement issue. The only other thing I can think is if it is being held in place with screws that are to tight. @jaye kayeif you can post photos of the circuit board and the schematic on the inside cover as well as a photo of the complete topside so we can see what you have exactly (any numbers off it would also help) and we'll see if there is a cheaper generic (Balboa) replacement available for you. 1 Quote Link to comment Share on other sites More sharing options...
jaye kaye Posted March 20, 2021 Author Report Share Posted March 20, 2021 Artesian Spas - Topside Control Panel, TP800 Island 4P - OP33-1319-08 I can not take a photo becasue to get to the panel underside without a large disassembly process. Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted March 20, 2021 Report Share Posted March 20, 2021 Not the underside of the panel, the circuit board in the control box by the pumps. You will have to remove the side panel and open the control box. You will find the diagram on the inside of the box cover. There could be many different topsides that look like that but won't work with your system. 1 Quote Link to comment Share on other sites More sharing options...
Spa Board Doctor Posted March 21, 2021 Report Share Posted March 21, 2021 I've warranty replaced at least a half dozen of their latest touchscreens in the last six months. The ones I run across either have the lines on the screen or are completely blank. Most are mounted inches from the waterline and are exposed to all the heat, humidity, and chemicals they can handle, until they can't. IMO it's a mistake when the hot tub manufacturer mounts them in the tub instead of in a molded area on the top lip. Hopefully big B will beef up the waterproofing or, save the touchscreens for cell phones. spokanespas.com 1 Quote Link to comment Share on other sites More sharing options...
jaye kaye Posted March 22, 2021 Author Report Share Posted March 22, 2021 21 hours ago, spokanespas said: I've warranty replaced at least a half dozen of their latest touchscreens in the last six months. The ones I run across either have the lines on the screen or are completely blank. Most are mounted inches from the waterline and are exposed to all the heat, humidity, and chemicals they can handle, until they can't. IMO it's a mistake when the hot tub manufacturer mounts them in the tub instead of in a molded area on the top lip. Hopefully big B will beef up the waterproofing or, save the touchscreens for cell phones. spokanespas.com Are the ones you replaced from only Artesian Spa? Or other manufacturers? TIA Also, I see from your website that you do repairs in your shop. Can you remove and replace/repair the LED screen fro the topside control panel. Or does the whole panel need to be replaced? J Quote Link to comment Share on other sites More sharing options...
jaye kaye Posted March 22, 2021 Author Report Share Posted March 22, 2021 Here is a photo of the underside with the "Balboa" model number 24008_A 2013 Quote Link to comment Share on other sites More sharing options...
Spa Board Doctor Posted March 22, 2021 Report Share Posted March 22, 2021 21 hours ago, jaye kaye said: Are the ones you replaced from only Artesian Spa? Or other manufacturers? TIA Also, I see from your website that you do repairs in your shop. Can you remove and replace/repair the LED screen fro the topside control panel. Or does the whole panel need to be replaced? J Not Artesian but Balboa. We don't repair spasides other than cord end plugs and overlays. spokanespas.com 1 Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted March 23, 2021 Report Share Posted March 23, 2021 On 3/19/2021 at 10:12 PM, RDspaguy said: Not the underside of the panel, the circuit board in the control box by the pumps. 1 Quote Link to comment Share on other sites More sharing options...
DGJ Posted April 28, 2021 Report Share Posted April 28, 2021 I have a similar issue, the first one failed but I put that down to the plastic cover lifting a little and letting moisture in. 18 months after being replaced the same thing is happening with no lifting of the covering. Poor quality lcd springs to mind, the original was artesian but found a Balboa direct replacement for 1/2 the cost. Quote Link to comment Share on other sites More sharing options...
JDE Posted July 24, 2021 Report Share Posted July 24, 2021 Our screen did exactly same for 2nd screen that was replaced 2 y ago. I noticed watet was getting in to the screen under the top plastic overlay. Looking to replace. What is this Balboa model shown in pic above? Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted July 25, 2021 Report Share Posted July 25, 2021 Looks like a TP800. In the future please start your own thread. https://www.balboawatergroup.com/Topside-Panels Quote Link to comment Share on other sites More sharing options...
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