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Help! New hot tub owners struggling to maintain bromine levels and pH

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Help! New hot tub owner and we can’t seem to balance the water and can’t figure out why. Every evening, we’re able to get the chemicals in balance and everything seems fine. But every morning, the ph is sky high 8.4 and there is zero bromine in the tub. I tried shocking it yesterday with non chlorine shock after adjusting the ph, and that worked - but again only for a few hours. We are using the spa frog system to add bromine to the tub, but the ph levels seem to be consistently high and the bromine levels consistently nonexistent each morning. What are we doing wrong and how can we fix it?
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