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BJC1984

Arctic Spa Onzen Issues

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Just purchased a new Arctic Spa with the Onzen system. Unfortunately, it’s been a nightmare so far. For the first few weeks the Onzen system wouldn’t even turn on. Had the warranty guy come by and he spent 3 hours messing around with the electrode and the gecko system. The electrode still wouldn’t start smoking and producing. He then changed the time of day by one minute and it started to work for some unknown reason “he’s never seen this before”. Unfortunately, the Onzen system has a mind of its own and runs some days not at all and sometimes for 24 hours straight. Its impossible to manage the water chemistry like this. Warranty guy has been by twice so far since I purchased this 4 weeks ago and again “has never seen this before”. That’s nice, but I just dropped 15g’s on a defective tub that I expect to work!

Anyone else have issues like this out there?

Thanks 

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