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tenzen

Canadian Spa Company Swift Current V2 Impeller repair

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Hello all,  

I opened an account just to post this because after weeks of digging, I may have found my solution and wanted to share to help other owners.

Symptoms:  Loud grinding type noise from the PCU (Portable control unit), low water flow, and sometimes a over-temperature error.  

Cause:  Broken magnetic impeller

Repair:  Purchase a Fluval 304/5 Impeller and replacement Ceramic Shaft from your local aquarium supply shop or commonly found on the internet

Guidehttps://support.canadianspacompany.com/en/support/solutions/articles/6000223884-v2-portable-control-unit-disassembly-guide-impeller-replacement     Note: I have a PDF version of this guide, so if they take it offline, I can send it to you.  

Risk:  This will void any warranty you may have, you will not get warranty on the fluval parts due to age, and while it is working in my spa, I dont have years to report that the part properly resists the chemicals and temperature.   Your mileage may vary, follow these instructions at your own risk, dont blame me if this causes you to lose your house, your car and the rest of a country music song.. :-)  

 

Now the Story for those who care to read further: 

I own a Canadian Spa Company Swift current V2:  https://canadianspacompany.ca/collections/portable-spas/products/swift-current-v2?variant=46038840199 and it is just under 1 year old.     Recently it started to get quite loud with a grinding sound, and after calling Canadian Spa Company I was glad to hear my unit was still under warranty; however, they will not have replacement parts for at least another month from now.   I also asked if they wanted the old unit back, no was the answer --- so I pulled out my handyman toolkit and started troubleshooting. 

I found that my impeller has broken away from the magnet and after trying several kinds of epoxy, i didnt find one that bonded well to the magnet and survived the chlorine and temperature, and after a bit of time, the bond always weakened and re-broke.  

I called back Canadian Spa Company and they do not sell impellers, but "helpfully" offered to replace my PCU at $800 or the pump unit (including the impeller) at $400.  (both also currently out of stock)  When I questioned spending $800 a year on a spa in repair parts, they "helpfully" offered to refund me my initial purchase price if I upgraded my unit to their next model.    But do not sell common parts like impellers for that.   

I also could not find anybody else on any forum who found a successful replacement for the impeller, so i went on an adventure, and found that the Fluval 305 Impeller, visually, was a very close match to the original impeller

I spent the $50 for the Impeller knowing that it might not work, but I had to know if i had a way to repair the PCU in the future.   

Sure enough, it has been running now for a week without issue, hoping that it keeps going as that would be a decent way to keep this spa running longer without the support of the manufacturer.  

thanks for reading and I hope this helps somebody else

 

 

 

Edited by tenzen
corrected wording

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Hi Tenzen,

I've stumbled across your post as it all sounds very familiar. However, ours is triggered in other ways too; for example finishing the jet cycle too early causes the pump to stop working and can't be restored unless we reseat (thats all we seem to do) the impeller. 

Did you find replacing the impeller has worked a few months down the line. Our Impeller doesn't appear to be physically damaged.

Thankyou

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Hello,  I figured I would come back here and report progress.    So today the replacement impeller bit the dust.    I haven't opened it yet, but that's just a few months of use, not what I was hoping for.    

I will open the unit again soon and see what broke this time.   If I had to guess, it will be the ceramic shaft that broke and I'm working that it might be as easy as finding a good metal shaft. 

So for everybody out there, the fluval shaft worked.. but you'll be using 3-4 of them a year... maybe $150-200 is acceptable, better than $800 for a pump unit every year, but still not the perfect solution.   Having said that, if it is just the ceremic shaft that has warn, then you can buy that separately for $10 if I recall correctly -- so $40 a year in replacement shafts and the inconvenience of constant repair...

All in all, if you plan to use this spa for years... well... don't.. 

 

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On 9/1/2020 at 1:54 PM, JCSPa said:

Hi Tenzen,

I've stumbled across your post as it all sounds very familiar. However, ours is triggered in other ways too; for example finishing the jet cycle too early causes the pump to stop working and can't be restored unless we reseat (thats all we seem to do) the impeller. 

Did you find replacing the impeller has worked a few months down the line. Our Impeller doesn't appear to be physically damaged.

Thankyou

Hey there,   Yeah, it worked well for quite awhile, and then just in the last week the noise returned "buzzing" type of sound -- which i am guessing is vibration as the shaft wore down and allowed for the impeller to move laterally instead of just spinning.

For the original impeller, the blades were no longer connected to the magnet.    If yours is okay, then maybe just trying the fluval shaft to get you going will be enough -- or maybe find a non-reactive metal bar and cut it to length..

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On 9/5/2020 at 3:12 AM, tenzen said:

Hey there,   Yeah, it worked well for quite awhile, and then just in the last week the noise returned "buzzing" type of sound -- which i am guessing is vibration as the shaft wore down and allowed for the impeller to move laterally instead of just spinning.

For the original impeller, the blades were no longer connected to the magnet.    If yours is okay, then maybe just trying the fluval shaft to get you going will be enough -- or maybe find a non-reactive metal bar and cut it to length..

Hi!

Sorry, I didn't realise you'd replied. Having looked at the shaft in more detail, it does appear to be worn. And theres definitely some lateral movement when in the impeller. Theres a shiny point on the magnet so its clearly rubbing somewhere.

I've taken your advice and ordered a new stainless steel shaft. Its for a lazy spa but hopefully the same length. Only £3 so worth a shot, otherwise I'll go off in search of bar to cut down. 

Thanks again

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Let me know how it goes.  I'll have to open the broken pump soon enough to repair it.     But for now, I've got to track down a slow leak now... 🤦‍♂️

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On 9/10/2020 at 12:23 PM, tenzen said:

Let me know how it goes.  I'll have to open the broken pump soon enough to repair it.     But for now, I've got to track down a slow leak now... 🤦‍♂️

I bought what was advertised as a LazySpa Impeller Shaft from eBay... Sadly its slightly too short. Decided to give it a go anyway... It works but doesn't hold it straight I don't think... its just as if not more noisy so I've turned it all off.

Complained to CanadianSpa about their lack of customer service and product quality... dealing with the CEO now. We shall see how that goes, but they don't seem to acknowledge any of my concerns and insist on paying to ship it to them and pay through the roof for them to do something I can do in 10 minutes.

Its easy to find a LazySpa Impeller replacement, but give they're different sizes theres no way to tell what to go with.

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