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Hi, I have a Netspa Izy. Having set it all up for the first time when putting it on to heat up an E5 error message comes on. The water is above the minimum line, I have started all over again many times but the error message still comes up so I have not been able to use my spa yet. Any ideas, thanks 

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I do not have a Netspa Izy, but a Canadian Spa Compay Swift Current V2, but on my unit E5 means that an over-temperature condition has occured and tripped the unit to turn off.   I would re-check your pipes and maybe your filter if it is integrated with your pump to see if you are actually getting water flow.. or as it's running check your jets. 

Having said that, it's brand new, maybe call the company or the retailer to ask.   

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