Jump to content

Hydropool Serenity Hot Tub dead as a doornail :(


buriboi
 Share

Recommended Posts

Hi all,

Just wondering if any of the wise gurus in this forum have any thoughts before I have to shell out big cash to repair my hot tub.  

2015 Hydropool Serenity 5000 Gold.  

Issue:  Tub was working normally.   We turned the power off to drain/clean it, then refilled it with fresh water (no different than what we do every 6 months). 

When it was full, we flipped the breaker back on, and rather than the usual pumps and jets starting up after a few seconds, we just hear a "click" from the spa pack, following by a 10 second delay, then another "click".   It does this over and over again, but nothing else.  Looks like the spa pack is a Gecko IN.XE AeWare spa Controller.  

When this first occured a few days ago, there were a series of numbers and letters on the display during boot up (as usual)...now there's none appearing at all (but still power, as it's illuminated)

Seems electrical-ish to me (relay?), but I'm not saavy whatsoever with such things.  

Thoughts?  

 

20200517_204009.jpg

Link to comment
Share on other sites

@CanadianSpaTech, another gecko issue for you, fanboy. 🤪

Have you checked fuses? Remove the two cover plates, I suspect there is something accessible under there in that *&%$#@ Canadian piece of *&%$#@! Canadaguy is much more familiar with them than I, but it's past his bedtime, so you might have to wait to hear from him. Be patient, he's worth the wait.

Link to comment
Share on other sites

27 minutes ago, RDspaguy said:

Yeah, the fuses were my first thought a few days ago.  Then, when I checked them, I realized 3 of them are bizarre-looking buggers, so I couldn't tell if one was blown.   They look fine, externally, but you can't see the inside like you can on the fourth down below by itself. (see pic)

That said, nothing looks obviously burnt.    

@CanadianSpaTech, another gecko issue for you, fanboy. 🤪

Have you checked fuses? Remove the two cover plates, I suspect there is something accessible under there in that *&%$#@ Canadian piece of *&%$#@! Canadaguy is much more familiar with them than I, but it's past his bedtime, so you might have to wait to hear from him. Be patient, he's worth the wait.

 

20200517_221142.jpg

Link to comment
Share on other sites

10 hours ago, buriboi said:

now there's none appearing at all (but still power, as it's illuminated)

Yawn..Good Morning all...So currently you flip the breaker on and what happens... does the topside still show the series of numbers? Does it get to PR? Does it show HR? or just nothing at all just a little bit of back light?

Test your incoming power and verify you have 240V going into the pack

Fuses F1 and F2 protect the pumps and are likely good, F3 fuse is your accessories fuse (blower) also likely good but test them all regardless.

F4 the small glass fuse at the bottom is the one you want to test it powers the transformer that powers the circuit board.

If you have 240 v going to the pack and all fuses test good and you still have nothing showing on the topside display then you will likely have to remove the spa pack and remove the back cover to check for any burnt or darkened areas. If you get this far post a pic of the back of the circuit board. 

Here is the tech book (make sure to follow in.xe instructions): https://issuu.com/geckomkt/docs/troubleshooting_guide_y_xe_en

Let us know results

 

  • Like 1
Link to comment
Share on other sites

6 hours ago, CanadianSpaTech said:

Morning :).  Thanks for the response.

So, with my *extremely* limited abilities, I *THINK* I can answer some of your questions:


#1.  When this "clicking" first happened 4-5 days ago, on power-up, the topside display showed the following codes between clicks:  "294", "r6", and "LL39".   Then it would just re-cycle through those codes over and over between clicking.   NOW, there doesn't even appear to be any backlighting, and certainly no codes whatsoever


#2.  Using Multimeter, it appears all 4 fuses are showing continuity.
 

#3.  240V and 120V  with the various power checks. 

I guess that leaves me at your last step - removing the spa pack.   This sounds difficult to me, lol...is it?  

Are we at the point where I bite the bullet and spend some hard-earned money on a spa tech from the local place that is well-known for absolutely ripping everybody off?  :D :D

Thanks again!

 

6 hours ago, CanadianSpaTech said:



 

6 hours ago, CanadianSpaTech said:

 

Yawn..Good Morning all...So currently you flip the breaker on and what happens... does the topside still show the series of numbers? Does it get to PR? Does it show HR? or just nothing at all just a little bit of back light?

Test your incoming power and verify you have 240V going into the pack

Fuses F1 and F2 protect the pumps and are likely good, F3 fuse is your accessories fuse (blower) also likely good but test them all regardless.

F4 the small glass fuse at the bottom is the one you want to test it powers the transformer that powers the circuit board.

If you have 240 v going to the pack and all fuses test good and you still have nothing showing on the topside display then you will likely have to remove the spa pack and remove the back cover to check for any burnt or darkened areas. If you get this far post a pic of the back of the circuit board. 

Here is the tech book (make sure to follow in.xe instructions): https://issuu.com/geckomkt/docs/troubleshooting_guide_y_xe_en

Let us know results

 

 

Link to comment
Share on other sites

1 hour ago, buriboi said:

I guess that leaves me at your last step - removing the spa pack.   This sounds difficult to me, lol...is it? 

Not that hard but would depend on skill and comfort level. 

It sounds likely that it will need to be removed. If there is damage on the backside you would either have to have an electronics guy fix it or replace it with new. 

Do you want to attempt removing it? 

Link to comment
Share on other sites

1 minute ago, CanadianSpaTech said:

Not that hard but would depend on skill and comfort level. 

It sounds likely that it will need to be removed. If there is damage on the backside you would either have to have an electronics guy fix it or replace it with new. 

Do you want to attempt removing it? 

Well, since I'm working from home with this COVID thing, I guess I can find some time to try it myself :P

My skill level is pretty damn low, but I'm decent with following good instructions, I suppose.   

Link to comment
Share on other sites

1 hour ago, buriboi said:

I guess that leaves me at your last step - removing the spa pack.   This sounds difficult to me, lol...is it? 

Not that hard but would depend on skill and comfort level. 

It sounds likely that it will need to be removed. If there is damage on the backside you would either have to have an electronics guy fix it or replace it with new. 

Do you want to attempt removing it? 

Link to comment
Share on other sites

2 minutes ago, CanadianSpaTech said:

Not that hard but would depend on skill and comfort level. 

It sounds likely that it will need to be removed. If there is damage on the backside you would either have to have an electronics guy fix it or replace it with new. 

Do you want to attempt removing it? 

Well, since I'm working from home with this COVID thing, I guess I can find some time to try it myself :P

My skill level is pretty damn low, but I'm decent with following good instructions, I suppose.   

Link to comment
Share on other sites

New manual to use here: http://www.aquaspaandpoolsupply.com/wordpress/wp-content/uploads/2016/05/TECHBOOK-IN.XE_.pdf

Power off

Remove all the connections going into the front of the pack and note their locations so you can get them back into the correct position when reinstalling the pack. 

open fuse door and remove the incoming power wires and pull them completely out of the side of the pack. You will see the colour code printed there so you can reinstall in the right position...red white black and ground

Remove the 6 small screws on the bottom door

Remove L1 L2 and ground wires (Page 17)

remove the 2 small connectors just to the right of them (Page 44 the in.flo cable and hi limit) (also page 72 first photo)

Remove the 2 screws down at the very bottom that holds the pack to the flooring (first pic on page 67)

Remove the 4 screws as depicted on page 71 titled heater bracket.

Now we are going to leave the heater tube (chrome tube) in place and slide the pack out from around the heater tube. You might have to wiggle it and finagle it out. The wires that we disconnected L1 L2 Ground and the 2 probe connections have to pull through an opening at the bottom of the pack as you are removing the pack so go easy and feed them through the bottom of the pack as you remove it from around the heater tube

Once removed there will be screws on the backside of the pack. 10 or so. Remove the screws and post a photo of the circuit board. 

Tools you will likely need...Phillips screwdriver. a flat head and needle nose pliers. Electrical tape to tape each incoming power wire if the pack is going to be out of the spa for longer than today for safety sake.

 

Let us know if you get stuck with any of this 

 

 

 

 

Link to comment
Share on other sites

1 hour ago, CanadianSpaTech said:

Alright, I'll get on it some time in the next few days and let you know the results.  Thanks so much for all the help so far!  Wish me luck :P

 

 

New manual to use here: http://www.aquaspaandpoolsupply.com/wordpress/wp-content/uploads/2016/05/TECHBOOK-IN.XE_.pdf

Power off

Remove all the connections going into the front of the pack and note their locations so you can get them back into the correct position when reinstalling the pack. 

open fuse door and remove the incoming power wires and pull them completely out of the side of the pack. You will see the colour code printed there so you can reinstall in the right position...red white black and ground

Remove the 6 small screws on the bottom door

Remove L1 L2 and ground wires (Page 17)

remove the 2 small connectors just to the right of them (Page 44 the in.flo cable and hi limit) (also page 72 first photo)

Remove the 2 screws down at the very bottom that holds the pack to the flooring (first pic on page 67)

Remove the 4 screws as depicted on page 71 titled heater bracket.

Now we are going to leave the heater tube (chrome tube) in place and slide the pack out from around the heater tube. You might have to wiggle it and finagle it out. The wires that we disconnected L1 L2 Ground and the 2 probe connections have to pull through an opening at the bottom of the pack as you are removing the pack so go easy and feed them through the bottom of the pack as you remove it from around the heater tube

Once removed there will be screws on the backside of the pack. 10 or so. Remove the screws and post a photo of the circuit board. 

Tools you will likely need...Phillips screwdriver. a flat head and needle nose pliers. Electrical tape to tape each incoming power wire if the pack is going to be out of the spa for longer than today for safety sake.

 

Let us know if you get stuck with any of this 

 

 

 

 

 

  • Like 1
Link to comment
Share on other sites

@CanadianSpaTech 

Quick Update, 

I finally found the time today to get this done.   Buuuut, just before I was about to follow your instructions to take the board out full, I noticed the wire for the topside control panel was loose.  So, I plugged it in fully, and the panel is getting power, as opposed to none.     

This change might not make any difference whatsoever in the troubleshooting, but I wanted to explain exactly what it's doing now before doing too much else.     

Control panel is now back to showing the sequence:  8888,  294,  r6, LL39.   It'll click, then, 10 seconds later, click again.    Re-cycles through this over and over. 

Do I still continue as planned? 

Link to comment
Share on other sites

@CanadianSpaTech

So if the topside panel is unplugged, after powering on, it took 20 seconds to hear a single "click".   That same click then repeated every 10 seconds indefinitely. 

So you think whole new spa pack required?  No reason to take it out and check the circuit board, hoping for a better outcome?   :( :(

Link to comment
Share on other sites

Well the pack has to come out one way or another so might as well pull it and have a look at the backside. The previous directions I gave you were so that you didn't have to drain the water and leave the heater in place. This time follow the directions in the Tech Book starting on page 64 ending on page 67. Then remove the screws on the back and have a look at the backside of the board.

@RDspaguy I spend 80% of my day thinking I know what's what but usually end up at the conclusion I haven't got a clue...as for the other 20% of my day...Pornhub...lol

I called Gecko just to make sure I was not advising  @buriboi to spend hundreds of dollars or pounds or Pesos or Yen based on me thinking I know what the hell is going on...see above...lol

We have a saying here in Canada but it's pretty much universal..Bullshit baffles brains... and I'm the King of BS...You think I know what I'm doing and I think I know what I'm doing but in reality I'm just winging it most days and hoping for the best....lol

Stay safe all

  • Like 1
  • Haha 1
Link to comment
Share on other sites

@CanadianSpaTech

Now that I'm done with pornhub, I can bring my attention back to this pesky spa pack. 

I removed the pack and snapped some pictures of the rear of the circuit board.  Looks pretty untouched to my very untrained eye. 

Thoughts? 

20200521_201234.jpg

20200521_201241.jpg

20200521_201231.jpg

20200521_201238.jpg

  • Haha 1
Link to comment
Share on other sites

11 minutes ago, CanadianSpaTech said:

Looks clean so likely in the processor.. replace with new. Keep it around though still good parts there you may need in the future

Yeah, figured as much.  Maybe if I yell and scream at the local dealer enough about all the problems this piece of junk has experienced, they'll give me a decent deal :P

oh well, thanks for all the help - it's very appreciated!!
 

Link to comment
Share on other sites

  • 5 months later...

Sorry to bring this topic back from the dead, but I have 100% the exact same problem. And funny enough, the exact same model of Serenity 5000G.

@buriboi did you end up replacing the spa pack? I was really hoping it would be something less expensive 😆

I am going to remove the spa pack and have a look since I have exhausted most of the other recommendations in this thread.  I was curious if the spa would fire up without the topside control panel connected, and thanks to this thread, I now know!

Cheers!

Link to comment
Share on other sites

  • 4 weeks later...

Hi,sorry to hijack the post, but my Serenity 5000G is doing something very similar.

About 12 to 18 months ago I had a similar problem, with my friendly local Hydrapool dealer wanting approx £800 to repair it!

so I ended up removing spa pack and circuit board, I took said circuit board to local electronics guy who repaired for me for £80.

replaced & has been fine since until now.

So now I'm getting: everything illuminated on display with light & pump lights flashing - then 269 on display - then r 2 on display - then LL 5 on display - then ---C with it clicking & trying to start -  then it all repeats again?????

See Video.

any Ideas guys?

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...