woowooloo Posted April 15, 2020 Report Share Posted April 15, 2020 My AquaPure periodically decides to reset to zero (0%). There does not seem to be a rhyme or reason to when it happens, sometimes it will be fine for a few weeks, sometimes it will reset to 0% every couple days. My service company has not had any luck figuring it out, was hoping that someone may have encountered this before or have some ideas. Thanks in advance! Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted April 15, 2020 Report Share Posted April 15, 2020 Is it controlled by a control system or stand-alone? Is it wired to a breaker or plug-in? Is there anything else on the circuit? Quote Link to comment Share on other sites More sharing options...
woowooloo Posted April 23, 2020 Author Report Share Posted April 23, 2020 On 4/15/2020 at 5:34 PM, RDspaguy said: Is it controlled by a control system or stand-alone? Is it wired to a breaker or plug-in? Is there anything else on the circuit? Let me try to answer given I'm not super familiar with these systems. It appears to be an AquaPure PLC1400 controlled by a AquaLink RS PureLink system. I can see/set that AquaPure percentage from the control panel, and also through the iAquaLink app or over the web. I believe there is one circuit heading into the control box, and that is further separated into 3 circuits, one that feeds the filter pump, one that feeds the pool lights and some outdoor receptacles, and one that feeds the control panel. Let me know if that answers the questions or if you need any more information. I also took some pics. Thank you! Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted April 23, 2020 Report Share Posted April 23, 2020 That answers my questions. So it resets to zero from the controller? Is it set up on a timer circuit from the controller? If the controller has it "off" it is setting it to zero, and will set it to programmed setting only when the timer is on. I am not so familiar with aqualink that I can tell you how to check from memory, you will need the manual. A google search should provide that if you don't have one. Quote Link to comment Share on other sites More sharing options...
woowooloo Posted April 27, 2020 Author Report Share Posted April 27, 2020 Unfortunately I do not think it is related to a timer. I would expect it to be reset on a regular basis if that was the case. For instance, it looks like my pool company last noticed it was set to 0% on April 7, and I just checked and 20 days later it is still where I reset it. However, sometimes it will happen a couple times in a week. Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted April 27, 2020 Report Share Posted April 27, 2020 Then I am at a loss. The cell itself just does what the controller tells it to. If it went to zero, it did it in the control, not the cell. There is a transformer for it, but that is after the control so should not change the setting even if bad. Have you called jandy tech support? That would be my next move. 1 Quote Link to comment Share on other sites More sharing options...
woowooloo Posted April 27, 2020 Author Report Share Posted April 27, 2020 However, I am not wondering about power fluctuations. I think we lost power around this time which I guess would explain this instance. Does it make sense that it would reset to 0% if we lose power? Should there be a way to have it retain its setting if we regain power? Note that we do not lose power that often, so I'm not sure this is the full explanation, just thinking aloud. Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted April 27, 2020 Report Share Posted April 27, 2020 It may default to zero, I am not certain on that system. It would make sense, though. 1 Quote Link to comment Share on other sites More sharing options...
cmdonnel Posted June 13, 2021 Report Share Posted June 13, 2021 Hi, were you ever able to figure out a solution? Same problem happening to me Quote Link to comment Share on other sites More sharing options...
Hoover Bell Posted July 1, 2021 Report Share Posted July 1, 2021 Aqualink RS Purelink (as pictured in thread above), use PDA to set chlorine production %. Set Aquapure on PDA to 65%, but the Aqualink RS stays at 00% while in Auto, Switch to Service, turn filter on manually, arrow up chlorine production to 65% works great. How can I get auto to work again. Quote Link to comment Share on other sites More sharing options...
egmzem Posted September 29, 2021 Report Share Posted September 29, 2021 Hoover Bell, mine is doing the exact same thing as yours. Did you find a solution to this? Quote Link to comment Share on other sites More sharing options...
Hampton Posted October 3, 2021 Report Share Posted October 3, 2021 I have the same problem, on manual it works great, on automate it won't work... Quote Link to comment Share on other sites More sharing options...
fc01 Posted October 22, 2021 Report Share Posted October 22, 2021 https://www.troublefreepool.com/threads/will-a-new-water-temp-sensor-fix-this-aquapure-swg-scenario.243392/ Quote Link to comment Share on other sites More sharing options...
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