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Trust pool store?? Green pool

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Need help. Pool was slightly green so I took.a sample of water to.pool store. He said I have copper in water. So he said remove pucks and wait for chlorine to drop to zero. It took two days. So pool very very green . So now he wants me to add conquest then bring another sample tomorrow. Does this sound normal?? Pool getting worse by the day with zero chlorine.please help

Edited by Jeanette dixon
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