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Balboa Spa Won't Detect 240v at Startup


BoGoulet

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I have a Balboa Instruments System with at EL2000 board.  MS5000, Mach3 system.  I have verified 240v wired to the board by an electrician, however when the system starts, during the boot-up, the system only detects 120v.  The symptoms are that heater heats really slowly.  How do I convince or configure the system that 240v is wired to it?

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A slow heating spa is not necessarily a symptom of low voltage.  If you measure the voltage at the terminal block in the spa pack, what do you get across the red and black wires?  What do you measure across the electrodes on the heater?  Is the hot tub even calling for heat?

Dave

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