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new owner and overwhelmed!


Delph

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Hi everyone!

We've had our new caldera Salina tub for a couple days now and have yet to use it! Im completely overwhelmed and keep getting contradicting information !

The spa came with the in-line spa frog chlorine system, but we decided to buy a bromine capsule instead of the chlorine one. We installed it yesterday following the instructions, and after putting a start-up shock treatment. 24 hours later, there was still 0 bromine in the water...took a sample to a pool supplies shop which confirmed our result. They recommended that we shock again, which we did , but  still no level of bromine can be detected. 

This afternoon, I noticed a brown ring around the waterline and there seem to be a film on top of the water. Again, we haven't use the spa at all yet, I want to have the water balanced before we do.

Any idea? I honestly don't know what to do

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