Am I Outta Line Here?

[Boonzer]

Hi all.....

I take delivery of a new tub on Tuesday. I wheeled and dealed for this tub a great deal. I kept asking for extras

till the dealer said no more...then I asked for one more thing and a price reduction.... he agreed.

Now I'm getting the cold shoulder, and poor customer service because, and I quote

"I realize that you’re spending a lot of money on this spa. But this deal is a skinny deal for us and I can’t incur any more costs. I have been very generous for what you have requested in this deal. The next parts order will be in 3 weeks"

Now I know I can drive a hard bargain....and everybody has to pay a mortgage, so I sometimes feel poorly for pushing a deal.... but the dealer has the ultimate decision to sell or not, and I have the ultimate say to buy or not.

I'm I being an a-hole .... I'm spending $12,400!

[Richs100]

Boonzer:

It sounds like your dealer doesn't like you much anymore.

But then again, that may indicate you got a great deal on your tub.

Luckily, he's only your hot tub dealer and not your wife!

Happy Soaking with the new tub! (What kind of tub did you buy, anyway?)

Rich

[Tyler]

What tub did you go with for that price? Good luck.

[Boonzer]

I don't want to stir up any trouble for the dealer, as we have just started this new relationship,

albeit rocky, which is partially my fault.

As for the specific brand, well, it's a brand I selected after spending a year researching. I was looking for the highest efficiency, best therapy (wet tested), non-full foam tub that was truly portable in Eastern Canada.

This is a valuable and powerful forum, given it's membership, and an excellent source of information. I don't want to company bash anyone , which is popular on this site ....everyone has their brand loyalty.

I'm glad the dealer isn't my wife, and I know I did push for a good deal, it must be, as the dealer is a little pissed.

[Roger]

I don't want to stir up any trouble for the dealer, as we have just started this new relationship,

albeit rocky, which is partially my fault.

As for the specific brand, well, it's a brand I selected after spending a year researching. I was looking for the highest efficiency, best therapy (wet tested), non-full foam tub that was truly portable in Eastern Canada.

This is a valuable and powerful forum, given it's membership, and an excellent source of information. I don't want to company bash anyone , which is popular on this site ....everyone has their brand loyalty.

I'm glad the dealer isn't my wife, and I know I did push for a good deal, it must be, as the dealer is a little pissed.

You forgot to add Highest effieciency, in your mind, Best Tharapy, to you.

Thats how problems get started....LOL Welcome to the forum, enjoy your new Arctic....er I mean spa Don't worry about the dealer.

[Boonzer]

You forgot to add Highest effieciency, in your mind, Best Tharapy, to you.

Welcome to the forum, enjoy your new Arctic.

Ya cut me shrek....ya cut me deep

[Roger]

You forgot to add Highest effieciency, in your mind, Best Tharapy, to you.

Welcome to the forum, enjoy your new Arctic.

Ya cut me shrek....ya cut me deep

[poollady]

Well, Boonzer, the best way to mend the relationship is to let the dealer know that you will be a good customer in the future by purchasing chemicals and supplies from him and recommending him to your friends when they are ready to buy a spa (because you got such a good deal!)

[jwillard]

Well, Boonzer, the best way to mend the relationship is to let the dealer know that you will be a good customer in the future by purchasing chemicals and supplies from him and recommending him to your friends when they are ready to buy a spa (because you got such a good deal!)

If you just purchased the tub and the dealer is upset because you cut into his bottom line then I wouldnt give him the time of day. He should know what his price is without giving away the barn and as a dealer he should know his bread and butter is with a customer...you shouldnt have to mend anything...you didnt do anything other than buy a spa! If this dealer acts like that I dont see him being in business for very long....unless of course people like being treated that way.

I agree that the dealer should recognize you as future advertisement and use it for what its worth...but to give you the cold shoulder he is basically saying "damn I didnt stick it to you enough on this deal so I dont need you".....or thats how I read it.

[NotWetYet]

Unbelievable!

Maybe the dealer doesn't know that spas fall into the same big-ticket catagory as automobiles, home improvement, jewelry, furniture and a bunch of others where you typically bargain for the best price. Let's face it, spas are a want and not a need and if the dealer had said no to your last offer, you probably would have bought it anyway sinced you researched and determined exactly what you wanted. If the dealer had any kind of savvy at all he would have sensed this during the bargaining process. If anything, he should be mad at himself and not you. If he keeps up the lousy service you probably have only two options - complain to the manufacturer, or ask the dealer if he wants his tub back!

[Trigger]

What was it that you asked for when they finally gave you the cold shoulder? It's hard to tell if you were out of line or not without knowing the spefics.

???

[Boonzer]

I think the last thing I asked for was two robes, and a 300$ reduction.... ahh well it's all for not! She's here!

and presently at 60°f and heading up!

Wahooooo!

I'm psyched to be in there tonight..... thanks all

[jwillard]

What was it that you asked for when they finally gave you the cold shoulder? It's hard to tell if you were out of line or not without knowing the spefics.

???

Why as a consumer would you get a cold shoulder by "asking" for something in a deal. All the dealer has to do is say what he "can" do and leave it up to the consumer to either go with it or find another route. Could you imagine car dealers if they acted this way....and yes, I am sure there are some that do. They wouldnt get my business though!!!

[Trigger]

Why as a consumer would you get a cold shoulder by "asking" for something in a deal. All the dealer has to do is say what he "can" do and leave it up to the consumer to either go with it or find another route. Could you imagine car dealers if they acted this way....and yes, I am sure there are some that do. They wouldnt get my business though!!!

I agree.

The truth is, sometimes the "customer isn't always right" and sometimes what an owner says and how they respond really isn't the cold shoulder. I agree that business owners burden the responibility 99.999 % of the time to gracefully and tactfully handle the situation, regardless if the customer is out of line. That's the simple reality of it.

In this specific case...

The poster asked if he was out of line, when after several requests and negottions and the deal wasagreeded on, done and signed did they come back and try to renogtiate and request robes and aditional cash discounts.

I don't think that's out of line. Pushing it? Maybe, but not out of line.

BUT I don't think the dealer was giving him the cold shoulder when they responded with:

"I realize that you’re spending a lot of money on this spa. But this deal is a skinny deal for us and I can’t incur any more costs. I have been very generous for what you have requested in this deal. The next parts order will be in 3 weeks"

Sounds like a reasonable response and exchange.

I still don't see what "poor customer service" the poster thinks he is/was getting, or the cold shoulder???? Did I miss something?

[Boonzer]

Ok boys (and gals),

we're past it...water under the bridge... or water through the filter, which ever metaphor you like, the tub is here and I'm in it.

I was pushy, and I will continue to be.... $12,000+ is a pile of money, and I deserve to feel as such.

My latest piss off, is that the company offers a coupon and accessories made of BC cedar products, as a "marketing tool" or "sales tool" I heard both these from the PR folks. They then go on to say that the individual dealers don't have to comply or honour the coupon....so.... if this is the case, why not make the coupon for a Lexus, or a Jet, how about a small country like Malta.... if it's useless.... at least make it amusing

The item I received were all Eastern Cedar, which is white, full of knots and not as strong as BC red.

By now you all know I have an Arctic.....and I love it!, and Tom has been a marvel of info and assistance. As one of you pointed out, I need to be personal when I speak about my spa brand, as not to offend or segregate other tub owners. Fact is I think it's better, personally speaking of course...and we have few options on the East coast. If I had to buy 10 more spas they would all be arctic, I'm just upset and the finer inner workings that I was not aware of before.

[Trigger]

Ok boys (and gals),

we're past it...water under the bridge... or water through the filter, which ever metaphor you like, the tub is here and I'm in it.

I was pushy, and I will continue to be.... $12,000+ is a pile of money, and I deserve to feel as such.

My latest piss off, is that the company offers a coupon and accessories made of BC cedar products, as a "marketing tool" or "sales tool" I heard both these from the PR folks. They then go on to say that the individual dealers don't have to comply or honour the coupon....so.... if this is the case, why not make the coupon for a Lexus, or a Jet, how about a small country like Malta.... if it's useless.... at least make it amusing

The item I received were all Eastern Cedar, which is white, full of knots and not as strong as BC red.

that PISSES me off. The company promotes a discount or promotion, and then individual, independant dealers don't have to honner it. (or eat the cost of it). I think Sundance did it with a "Free Steroe" a few years ago. Hot tubs are not the only industry that does this. I HATE IT. It's a false sale and does not represent an actual sale or discount that is truely reflected when compared to any other deal you could have gotten.