Rosanna Eso Posted July 1, 2013 Report Share Posted July 1, 2013 We purchased a C45 caldera spa which is used. My husband ran all the electrical. We have the breaker box which is new. The gfci is popping on this box. The breaker in the house is fine. Not popping. We thought it was a bad breaker so we went back to Home Depot and got another breaker. He put the new breaker in and it is doing the same thing. We are having the electrician come out and check the spa later today. I hear that each motor should be checked separately, as well as the heater and other parts to try to figure out what may be wrong. The spa runs for a few minutes then the breaker pops. We had just a few jets on at first and it popped then we tried again with all the jets on and still the same problem. When we first went to look at the spa the seller turned on just a few jets. My husband said that the seller didn't have a gfci hooked into the spa and just ran it to his home breaker box. Any ideas?? Quote Link to comment Share on other sites More sharing options...
Dr. Spa Posted July 1, 2013 Report Share Posted July 1, 2013 Could be the GFCI neutral is hooked up incorrectly. Could be a bad heater element (not uncommon for used ones to vibrate and "break" during transit). Quote Link to comment Share on other sites More sharing options...
Rosanna Eso Posted July 1, 2013 Author Report Share Posted July 1, 2013 It's hooked up correctly. Our electrician told my husband how to hook it up. It's still popping. Quote Link to comment Share on other sites More sharing options...
Hot Spring Ace Posted July 1, 2013 Report Share Posted July 1, 2013 It's hooked up correctly. Our electrician told my husband how to hook it up. It's still popping. It could be a few things but the neutral is commonly the issue here and we often hear "yes, its hooked up correctly" as a default answer but until someone with an open mind and an understanding of what should be done rechecks it I would still question it. I've seen pros screw it up let alone someone who took directions from one and did it themselves. Quote Link to comment Share on other sites More sharing options...
Rosanna Eso Posted July 1, 2013 Author Report Share Posted July 1, 2013 How can we know if its the heat element? Quote Link to comment Share on other sites More sharing options...
spatech (the unreal one) Posted July 1, 2013 Report Share Posted July 1, 2013 How can we know if its the heat element? Disconnect the heater and try to reset the breaker and see if it holds. If its fine then that was your problem. If not then try disconnecting other items one at a time like the ozonator and blower if it has them. Quote Link to comment Share on other sites More sharing options...
PreservedSwine Posted July 2, 2013 Report Share Posted July 2, 2013 EDIT: Never mind, Spatech has you on the right path. Disconect BOTH heater leads to rule it out Quote Link to comment Share on other sites More sharing options...
Rosanna Eso Posted July 2, 2013 Author Report Share Posted July 2, 2013 Ok we will try that! Quote Link to comment Share on other sites More sharing options...
Caldera Spas Posted July 3, 2013 Report Share Posted July 3, 2013 Hi Rosanna (and Brian!), Thanks for calling us today. Keep us posted if you need anything else! -Steve ---Caldera Spas--- Quote Link to comment Share on other sites More sharing options...
Rosanna Eso Posted July 5, 2013 Author Report Share Posted July 5, 2013 Hey Steve, we need a service call. It's not running. The motor is just moving the water very very slow now. We need a good service person to fix it. We got two calls out to two different service techs. Now we wait... Quote Link to comment Share on other sites More sharing options...
Caldera Spas Posted July 5, 2013 Report Share Posted July 5, 2013 Hey Rosanna, Head to www.calderaspas.com to locate the closest dealer to you via zip code. They can help! Thanks, Steve ---Caldera Spas--- Quote Link to comment Share on other sites More sharing options...
Rosanna Eso Posted July 5, 2013 Author Report Share Posted July 5, 2013 The dealer that the spa came from in Luzerne are useless. They don't know anything when you ask them questions. They are horrible. Quote Link to comment Share on other sites More sharing options...
Caldera Spas Posted July 8, 2013 Report Share Posted July 8, 2013 Rosanna, Call us back when you can and ask for customer service. 800-669-1881. Thanks, Steve ---Caldera Spas--- Quote Link to comment Share on other sites More sharing options...
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