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DK117

Strong Csxi80 Evaluation

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Looks like the pump is actually ok other than the shaft seal. Unfortunately it ran so long with the seal leaking that the water got into the motor and probably ruined the bearings. Might end up replacing the whole pump/motor unit for about 260.00 The motor is more by itself...go figure. If anyone knows if there is a rebuild kit for the motor in this url I'd appreciate the info. Thanks

http://www.spapumpsandmore.com/2_speed_230v_56FR_12_0A_1110014_Spa_Pump_Motor_p/1110014.htm

Not sure how the pump could of survived when you said you ran it dry??? That won't be covered under warranty. Or you could be deceitful and say it just quit. Higher prices here we come.

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if the pump failure was caused by another warranteed problem, I would certainly expect it be fixed under warranty, and I doubt Strong could (or would) object. That said, the nice thing about doing business with a company like Costco, is they will support you if a manufacturer refuses too. I bought a piece of electronics at Costco and after 4 years, needed to get a part from manufacturer. The manufacturer was "belly up" and when I called costco for help, they told me to bring it back to the store for a full refund.

Now regarding Strong, when I called then regarding a ripped "pillow", which was clearly and specifically excluded from the warranty, they sent me a new one for free, so unless you've actually talked to them about this problem, I would assume the best regarding warranty coverage, rather than the worst!

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That said, the nice thing about doing business with a company like Costco,

Besides all the Asian made products.

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yeah in 2009 the warranty was only 2 years on pumps and leakage. Thank you for the suggestion though. Found a pump/motor replacement for 227 plus tax at pss. Better than dealing with pulling the tub out and dragging it back to Costco.

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yeah in 2009 the warranty was only 2 years on pumps and leakage. Thank you for the suggestion though. Found a pump/motor replacement for 227 plus tax at pss. Better than dealing with pulling the tub out and dragging it back to Costco.

Like I said you had a good run. Ya got almost 5 years out of the pump. Generally a value tub will have these types of problems after 5-6 years. Some of the better value tubs will make it longer. Things like the heater, pumps and controls will be first. As the plumbing and parts get brittle you may need to replace the entire tub over the next few years when it becomes not cost effective to repair. They change the tubs so often that you may want a new one anyway. It you went the quality high end tub route for twice the money you would be stuck with it for 15-20 years.

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how easy was it to physically do the repair? Access? Standard size fittings ?

Pumps are very easy. Make sure you put a little Majilube on the fittings. Or any silicon based lubricant.

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how easy was it to physically do the repair? Access? Standard size fittings ?

It was really easy as roger said. I however I seperated the pump and the motor initially and took the pump apart. I was hoping I could salvage the motor but it was already ruined. The impeller was pretty dificult to remove but I was able to use a couple of oil filter wrenches to remove it at the end. Even so, with the motor bad I just bought a whole new motor/pump unit and put it in. The new motor does not come with a new power cord so make sure you keep the old one and take a photo of the wiring order on the motor and on the balboa panel. All in all, less than an hour job to remove the old and replace with the new without tinkering around with the old one like I did.

In regards to your other questions access is wide open but you might need a wobble extension to be able to get the nuts that hold the motor down off. The fittings were exactly the same since I used the exact same pump/motor assembly.

Thanks Roger. I will remove the fittings and do that.

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The seals in your pump likely degraded from chemical exposure, standard seals don't have much of a life span in this scenario, much better if the seals were Viton.

You get what you pay for.

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hmm, my 2012 update post deleted, but I'll give my one and only 2013 post a try. I almost forgot about this site and it took me two days to remember my password.

Anyway a few weeks ago I passed 4 years, no issues. I don't use my tub as much as when it first arrived, but it's still running like a champ.

See you next year.

DK117

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Please continue to keep us posted.

As much as you and some others seem to think some of us are against value type tubs. Your wrong, we have said all along. They are a less expensive option to a higher priced, better designed, better built, longer lasting more energy efficient tub from manufacturer with a long standing reputation of quality and customer support.

Some of us survive on value type of tubs.

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I almost missed my year 5 update. In short all is well. I purchased a new cover this year. I'd like to get new headrests but mostly for cosmetic reasons. One of my rotating jets seems to have gone bad, but that was free from Chad at Strong years ago. I don't think I've opened the cabinet this year.

Not much to report. I'm enjoying my tub a lot less frequently than year 1 and 2. I'll have to look around for the new chemicals brand name, but I stopped using Dichlor then bleach and while more expensive I am now maybe once a week with messing with it.

While absolutely of no statistical relevance, I'm 5 years in with no problems on my Strong from Costco. Still happy with my purchase. Looks like the current version of my spa, while not a perfect match is either $1500 to $2000 more at Costco today. Maybe I got what I paid for, maybe I got a good deal as Strong (evolution) entered the market with Costco.

Enjoy your tubs!

DK117

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I bought mine at about the same time that DK got his. Still have the tub, still haven't had any problems. I've been on Bromine the whole time. I haven't gotten a new cover yet, but need to soon. I'm still very happy with the tub. The cabinet hasn't shown any degradation at all - a far cry from wood panel cabinets. The proof of the pudding is in the eating, and I've enjoyed the spa - and the $4000 I saved - for 5 years now.

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Saved 4000 over what?

There's value tubs out there selling for 4000 more? Now that would be a crappy deal.

If your going to spend 4000 more please get a more powerful, more comfortable longer lasting tub.

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Hello Gentlemen, it's been a while.   I finally asked the webmaster to reset my password so I could grace you all with an annual update.   I've been pretty lazy with my water chemistry resulting in a seized pump needing to be rebuilt last year.  My EZ coverlifter rusted in half.   Overall my 2009 "Costco" tub is running like a champ.  I've never had a problem with it.

There was a lot of bravado on this site in 2009 about the junk coming from Costco.  Does one tub refute those opinions?  Of course not.  Were those opinions dead wrong in my case?  Yes.

Happy Tubbing. 

DK117

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I see you have a cover lift for your spa. Where did you get it and are you happy with it?

I also need a replacement cover. Do you have any recommendations?

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Wanted to come back to this topic.  It has caused me to rethink the purchase of a hot tub made by Strong Spa.  I'm looking at an Essential Arbor 20 which is an economic/entry level hot tub made by Strong Spa, marketed through Amazon.  But after a few years have passed, are the points about construction still valid as it pertains to Strong or have improvements/changes been made in recent years?

Thanks!

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