Razorhog Posted March 14, 2011 Report Share Posted March 14, 2011 So I've had the J280 for 4 months and a solid month of that it's been too hot to get in. They've replaced the thermistor and now the board (twice). I am so fed up with not being able to use my tub because it is 110F. I can set it to 102 or 85, and it creeps up to 110 no matter what. It then displays OH (I'm assuming overheat) Any ideas? I trust they will keep trying until they fix the problem, but what else is there to be done? Quote Link to comment Share on other sites More sharing options...
Razorhog Posted March 15, 2011 Author Report Share Posted March 15, 2011 Checked just now and the temp is 103 (set to 102) so it seems to be working. The last time it went to 110, it was sunny and 65. The tub is fully exposed to the sun, could that make such a difference? Quote Link to comment Share on other sites More sharing options...
Razorhog Posted March 18, 2011 Author Report Share Posted March 18, 2011 Tech came out and said they have replaced everything on the spa except the top control panel, which he replaced. It is set to 101 and at 107 and climbing. Quote Link to comment Share on other sites More sharing options...
bdubya200 Posted March 18, 2011 Report Share Posted March 18, 2011 Sounds like its time for Jacuzzi to pony up a new tub...if theyve already replaced everything else. Sorry guy. Quote Link to comment Share on other sites More sharing options...
Razorhog Posted March 18, 2011 Author Report Share Posted March 18, 2011 Sounds like its time for Jacuzzi to pony up a new tub...if theyve already replaced everything else. Sorry guy. Thanks - that is my thinking too. I'll talk with the owner of the place where I bought it and see what he thinks. 2 different techs have been out a total of 5 times, and they say they've talked with Jacuzzi many times. Not sure what else to do other than ask to have it replaced. Now to see how Jacuzzi does on this type of situation. Quote Link to comment Share on other sites More sharing options...
spatech (the unreal one) Posted March 18, 2011 Report Share Posted March 18, 2011 Sounds like its time for Jacuzzi to pony up a new tub...if theyve already replaced everything else. Sorry guy. Thanks - that is my thinking too. I'll talk with the owner of the place where I bought it and see what he thinks. 2 different techs have been out a total of 5 times, and they say they've talked with Jacuzzi many times. Not sure what else to do other than ask to have it replaced. Now to see how Jacuzzi does on this type of situation. I know if it were me I'd add to it by calling Cacuzzi myself. It may not help much but then again maybe it would and it certainly won't hurt. Quote Link to comment Share on other sites More sharing options...
Water Boy Posted March 18, 2011 Report Share Posted March 18, 2011 Checked just now and the temp is 103 (set to 102) so it seems to be working. The last time it went to 110, it was sunny and 65. The tub is fully exposed to the sun, could that make such a difference? I just don't see any way it would be getting that hot with it only being 65 degrees. Maybe one degree but not ten. That does stink that they can't figure it out yet, but it does sound like you have a good dealer, and Jacuzzi is as good as any manufacturer as there is, so hang in there. It may not hurt to phone the company like someone said. You might ask your dealer if they have checked the temperature probe, and if it is working properly. Also might ask them about the heater probe. I am sure they checked both of those, but it may not hurt. Quote Link to comment Share on other sites More sharing options...
Razorhog Posted March 18, 2011 Author Report Share Posted March 18, 2011 I've thought about calling Jacuzzi, but didn't want to seem like I was going above the dealer's head and make him angry. Maybe I should though... Quote Link to comment Share on other sites More sharing options...
bdubya200 Posted March 18, 2011 Report Share Posted March 18, 2011 With what you piad, and th ehassle youve had...call the dealer, explain politely that you are done, and time is up. Give him the chance to figt the replacement battle for you first, then if he doesnt/wont...go over his head. Quote Link to comment Share on other sites More sharing options...
Spa God Posted March 18, 2011 Report Share Posted March 18, 2011 Is the heating done off a circ pump or a two speed main pump... If it is off a 2 sped main pump it is possible the pump speeds are wired backwards and it is heating and circulating on high speed... this could easily cause this scenario... especially with a long filter cycle setting Quote Link to comment Share on other sites More sharing options...
Razorhog Posted March 20, 2011 Author Report Share Posted March 20, 2011 Is the heating done off a circ pump or a two speed main pump... If it is off a 2 sped main pump it is possible the pump speeds are wired backwards and it is heating and circulating on high speed... this could easily cause this scenario... especially with a long filter cycle setting It has a 2 speed pump and a single speed pump. No idea how it is wired. Just checked the temp and it's 110. Dealer was supposed to call me yesterday and did not. Calling him or Jacuzzi on Monday. Quote Link to comment Share on other sites More sharing options...
Spa God Posted March 20, 2011 Report Share Posted March 20, 2011 OK It has a two speed pump which means it should run on low speed to heat and filter and then when you hit the jets button it goes to high speed for massage... Shut the breaker off and turn it back on 20 seconds later. dont touch anything... Let it run through its cycle until the pump comes on. Once the pump comes on push the jets button for pump one. What should happen is when you hit the jets button it should go to high speed but if when you hit the jets button it goes to low speed then the pump is wired backwards...This means it is heating and filtering on the high speed setting which generates tons of heat and could easily account for the issue you are having... If this is the problem the fix is simple... change the position of the black and red wire on the main pump... Quote Link to comment Share on other sites More sharing options...
bdubya200 Posted March 20, 2011 Report Share Posted March 20, 2011 With 5 different service calls, shouldnt they have checked that by now? Quote Link to comment Share on other sites More sharing options...
Spa God Posted March 21, 2011 Report Share Posted March 21, 2011 its a funny one... unless they re-set the power to check they might miss it... certainly worth trying... Quote Link to comment Share on other sites More sharing options...
Razorhog Posted March 21, 2011 Author Report Share Posted March 21, 2011 I went out when it was running a filter cycle and sure enough, when I pressed the pump 1 button it went to low. Temp is up to 112 now, going to start adding potatoes and carrots soon. Quote Link to comment Share on other sites More sharing options...
Spa God Posted March 21, 2011 Report Share Posted March 21, 2011 Yep thought so... Tell the meat heads to open the back of the main pump and put the black wire where the red wire is and the red wire where the black wire is... Glad I could help... Quote Link to comment Share on other sites More sharing options...
bdubya200 Posted March 21, 2011 Report Share Posted March 21, 2011 What kind of early breakdown should he expect out of any of the affected parts that were exposed to bad wiring and hot tems? Id , at a minimum, expect an extended warranty on the tub. Quote Link to comment Share on other sites More sharing options...
Spa God Posted March 21, 2011 Report Share Posted March 21, 2011 Get what you can, you could certainly argue wear and tear at least on the motor... but the reality is it likely wont affect long term use... Quote Link to comment Share on other sites More sharing options...
Razorhog Posted March 26, 2011 Author Report Share Posted March 26, 2011 Get what you can, you could certainly argue wear and tear at least on the motor... but the reality is it likely wont affect long term use... Called dealer and told him your theory. He said "that's a good theory" and that he would send a tech out. 3 days later I called because no one had showed up and he said he had another board ordered and it wouldn't be here until next Tuesday or so. They claim this is what jacuzzi wants them to do. I'm sick of it. This makes the third time they have "ordered a board". Quote Link to comment Share on other sites More sharing options...
Razorhog Posted March 30, 2011 Author Report Share Posted March 30, 2011 Get what you can, you could certainly argue wear and tear at least on the motor... but the reality is it likely wont affect long term use... Called dealer and told him your theory. He said "that's a good theory" and that he would send a tech out. 3 days later I called because no one had showed up and he said he had another board ordered and it wouldn't be here until next Tuesday or so. They claim this is what jacuzzi wants them to do. I'm sick of it. This makes the third time they have "ordered a board". Techs were just here - they switched the black and red wires on the main pump Spa God - you da man. Let's hope this is the fix I've been waiting for. Quote Link to comment Share on other sites More sharing options...
Razorhog Posted June 6, 2011 Author Report Share Posted June 6, 2011 Just wanted to update this topic - the fix Spa God suggested did indeed fix my problem. Quote Link to comment Share on other sites More sharing options...
spawn Posted June 9, 2011 Report Share Posted June 9, 2011 I think Spa God can be a little harsh in trashing some of the manufacturers but I gotta tip my cap to him for trouble shooting this problem for Razorhog. Quote Link to comment Share on other sites More sharing options...
PoolGuyJoe Posted June 12, 2016 Report Share Posted June 12, 2016 OK It has a two speed pump which means it should run on low speed to heat and filter and then when you hit the jets button it goes to high speed for massage... Shut the breaker off and turn it back on 20 seconds later. dont touch anything... Let it run through its cycle until the pump comes on. Once the pump comes on push the jets button for pump one. What should happen is when you hit the jets button it should go to high speed but if when you hit the jets button it goes to low speed then the pump is wired backwards...This means it is heating and filtering on the high speed setting which generates tons of heat and could easily account for the issue you are having... If this is the problem the fix is simple... change the position of the black and red wire on the main pump... I know this is an old forum but I wanted to thank you for this suggestion, which fixed my tub's problem. I found the forum while Googling for answers as to why my Jacuzzi J-280 was climbing to 110+ degrees after a service tech came and troubleshot a different problem. The same tech came back three more times and couldn't figure it out before I decided to look into it myself. Sure enough, the tech had the red and black wires backwards. Thanks again, and I think I'll be calling a different place the next time I need service. How could that have been overlooked? Quote Link to comment Share on other sites More sharing options...
Sue frainey Posted November 27, 2022 Report Share Posted November 27, 2022 Bought a jacuzzi j280 aug 2021, and we are having issues, the tub for awhile feels hotter than what it says my thermometer says it’s 99 but the tub panel says 90.So I shut the power off to try to reset it and now seems like the board is broke,Does anyone else having the same problem, Thanks Sue Quote Link to comment Share on other sites More sharing options...
cranbiz Posted January 3, 2023 Report Share Posted January 3, 2023 Call your dealer. Jacuzzi has a recall open for the temperature running higher than set. https://www.jacuzzi.com/en-ca/recall.html 1 Quote Link to comment Share on other sites More sharing options...
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