Wannago Posted October 26, 2009 Report Share Posted October 26, 2009 We have had our new Maxxus for 2 weeks now, and the local dealer was just out to our place to do his 2 week follow-up visit. Basically, he came over to review the tub's operations, answer any questions, etc. While he was out, I mentioned to him that I noticed our skimmer door seemed to always be "wide-open" ie. it was slid right down to the bottom of its track and was not skimming at the waterline. The dealer looked at it, and agreed that it was not working like it should. He sent a tech out to look at it closer. When the tech arrived, he replaced the skimmer, and it worked as intended. However, once he placed the N2 cartridge into the slot in the skimmer door, the new skimmer once again slid all the way down to the bottom if its track, like the original skimmer. Removing the N2 cartridge let the door rise up and it "skimmed" as intended. So, there was nothing wrong either skimmer, it's just that once the N2 cartridge is inserted into it, the weight of the skimmer door becomes too much to allow it to float at the waterline. We took the N2 cartridge out and just placed it inside the filter compartment. The dealer is going to check with Sundance to see if they are aware of this, or if perhaps N2 changed something with their cartridges (ie. added weight). Has anyone else with a Sundance noticed this with the N2 cartridge? Is there anything wrong with just laying the N2 cartridge on the bottom of the filter compartment - it seems like it will still have decent waterflow through/around it as it is quite close to the filter. Tks Quote Link to comment Share on other sites More sharing options...
Peteyboy Posted October 26, 2009 Report Share Posted October 26, 2009 I would stick the cartridge in the pleats of the filter. Quote Link to comment Share on other sites More sharing options...
Wannago Posted October 26, 2009 Author Report Share Posted October 26, 2009 I would stick the cartridge in the pleats of the filter. Thanks Pete. Quote Link to comment Share on other sites More sharing options...
Wannago Posted October 27, 2009 Author Report Share Posted October 27, 2009 Update...the dealer spoke with Sundance and came out again yesterday. They changed out the skimmer again and it is now working fine with the N2 cartridge in its designated spot in the skimmer door. Excellent service provided by Sun Spa of Calgary...4 days from when I first mentioned the issues to have a tech out to our home twice to address the matter! Jacuzzi Premium Spaz of Calgary...are you listening?? Quote Link to comment Share on other sites More sharing options...
markbutler Posted October 27, 2009 Report Share Posted October 27, 2009 What did they do to fix the problem? I see the exact same thing with my skimmer and I just assumed the extra weight from the cartridge was to blame. I have a 2009 Sundance Optima by the way. Quote Link to comment Share on other sites More sharing options...
Wannago Posted October 27, 2009 Author Report Share Posted October 27, 2009 What did they do to fix the problem? I see the exact same thing with my skimmer and I just assumed the extra weight from the cartridge was to blame. I have a 2009 Sundance Optima by the way. I will ask them for you Mark and get back to you. Quote Link to comment Share on other sites More sharing options...
Eric W. Posted October 27, 2009 Report Share Posted October 27, 2009 I have a 2009 Optima and there's no problem with my skimmer with the N2 cartridge in it. FWIW, my tub was built in April 2009. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.