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Found 44 results

  1. Hello my name is Marcello, I got gifted a Sundance Marin Spa 850, I'm not sure what year it is but I believe it is around 2004 or so. I put it into place and hooked it up to a spa disconnect and all that good stuff. I replaced the discharge valve because it wasn't leaking just yesterday and was able to fill it up finally! After filling, I was able to turn it on. All the Jets and bubbles worked great, but I got a COLD (due to the cold water) FLO error on the display. I decided to run the Jets and set the filter to run for a little while to clear up any gunk and buildup in the pipes. (Prior to this, the hot tub hadnt been turned on for over a year). I walked away. When I returned 20 minutes or so later, the hot tub showed four dashes (watchdog error). I turned it off over night and tried again this morning to receive the same error. It turns on, flashes for a split second FLO2 and goes into watchdog mode. I've researched a bit and it looks like this error can mean a multitude of things. In this specific instance, I was able to turn it on and run everything for about 30 minutes until it went to that watchdog error and now it just goes straight to that error. Any ideas on what it could mean? A thousand thank yous in advance!
  2. Hi all, We just moved into a new house that has a 2010 Sundance Cameo spa. It had been drained for at least a few months before we moved in, and I suspect not working properly before that. I filled it and started it up, but I got a flashing flo error (jets working but no heat). Went through all the usual things (filter, air lock, etc..) and ultimately found a branch and some leaves in the flow switch, which we cleaned out, but the flo error persisted (actually became a flo2 error at that point). We assumed the flow switch was broken from the debris/clean out and forked out for a new flow switch. Unfortunately, we are still getting a flo error, and it doesn't look like any water is moving through the switch. From my understanding, this means it is likely the compression pump (or possibly the circuit board, which is big $$$). As this looks to be getting more and more expensive (the hot tub cover also needs replacing), I am starting to question whether it is worthwhile to spend another $1000-$1500 on a hot tub that is already 8 years old, and I suspect hasn't been well cared for (judging by the state it was in). I'm looking for a bit of advice. Thanks - any input greatly appreciated. Sylvie
  3. Hey Everyone, not sure if this has been discussed before, since I have found plenty of information about the Flo Error message in the Sundance spas. I haven't been able to track down any thoughts on what my specific problem is. Here is the backstory- inherited Sundance Capri (circa 1997) at the new house I bought. Great pool, started fine, but did not know how previous owner treated water, so I drained it, refilled it, got the source water profile, started with new treatment. Flo error message came on, service tech came out, 5 minute fix to blow the lines, there was air (very typical cause of the Flo error message). Also around this time, I got a brand new filter. Used it for a while, then noticed breaker was beginning to trip. Found out the source of the error, was the Air Blower went bad, so I unplugged it and used the tub for a little while. Flo message showed back up. When I shut off the breaker and turn it back on the jets work, heater brings it back up to temp, then Flo error comes back on after Jets/Heater turn off. I replaced the air blower, easy fix, that works fine now too, was hoping that might solve the problem, unfortunately still Flo error message comes back on. The reason I feel this is unique, is that every Flo error message conversation I come across, really only references a situation where the pump/jets/heater do not work at all. My error message only shows up after the pump and heater have worked to bring the spa up to temp. I can continue using it, as long as I keep the pump running (turning off breaker and turning back on) but then every morning having to do this draws so much electricity to get back up to temp. Question for you all, have you experienced this and what was your fix? Not calling out the techs again for an easy DIY fix, even if it means replacing parts, not afraid to do that either.
  4. I have an older (2003) Sundance Altamar 880 spa, which are going into protect mode (watch dog error, four dashes). I can reset the error by turning of the power with the circuit breakers, but the error reappear after some time. As long as the water is cold, the massage pumps operate and the error stays away, but as soon as the water is warm enough for the massage pumps to stop, the error appears. The display also shows the "OH" (overheat) error briefly before going into protection mode. I have removed the cover in front of the heater, and it is very hot to touch. I don't know if this is normal? I have read about the watchdog error on these spas, and many are suggesting that the capacitors may be bad. They seem fine here. I personally suspect the circulation pump, as it is suspiciously quiet. Could a failed circulation pump cause these errors? Thanks!
  5. My tub has completely stopped functioning to where the panel is now blank and none of the pumps can be triggered from the control panel or by power cycling the spa. The stereo works, I can control the LED lights from the control panel just fine, but nothing else works. As the title suggests, it is a 2013 Sundance Optima 880 with 240vac supply and two pumps. I just had the control panel replaced 6mo ago under warranty. Here are the troubleshooting steps I've followed thus far: Completely shut off power at circuit breaker for 24 hours and turned it back on. No change in status. I cycled the power after removing the control panel connection to the PC board hoping the recirculating pump would come on, but no luck. I removed the WiFi module that was in-line with the control panel, cycled power and no change in status. Checked power throughout the PC board including incoming 240vac, transformer input/output, and continuity of all fuses. All check out fine. By process of elimination, I suspected that it must be something with the PC board, so I decided to pull it out for closer inspection - after labeling the wires of course. I heard the capacitors could swell over time and you'd see a bulging at the top, but this wasn't the case. I then noticed something peculiar. There is a small integrated circuit chip adjacent to the capacitors that just didn't look right. It was surrounded by what looked like burn marks instead of the crisp green color of the PC board. I flipped the board around and noticed an indisputable dark spot where that chip is. See attached pics. Apparently, this chip is a voltage regulator. So, my question to this forum: Based on the troubleshooting I've done and the discoloration/deformation of this chip, would you conclude that the source of my problem is the PC board and I need to replace it? Pictures Burnt IC Chip Back of PC Board PC Board Model # PC Board Really appreciate any suggestions or wisdom on this matter. Much appreciated, Jon
  6. I am having trouble identifying the source of air bubbles in my spa. All air valves are off, and there are no bubbles when the pump #1 diverter is in either position, nor are there bubbles when pump#2 diverter is in the B position. The air valves all work as they should. However, when I move #2 diverter to the A position, bubbles mix in with the flow out of the footwell jets (where are should not be coming out at any time) I have replaced both diverter valves, and there does not seem to be a leak anywhere. Any thoughts on where I should look for a source of air intrusion into the flow for this one diverter position? Thanks! Jim
  7. Mikey_in_NY

    Sundance Rotten Base

    To my horror I recently became aware the lumber base (kickboard) on my 9 year old Sundance Hawthorne had gone rotten to the point where it was basically falling apart. Called Sundance about this who informed me they could not help with a spa this old, but did advise I should replace it as long-term it could affect the structural support as well as let vermin in under the tub. Tub has run 24/7 trouble-free for all 9 years through some very cold winters here in Buffalo, and is used on average about 3 times per week. I don't know if Sundance have moved away from using pressure treated lumber, but if not then they certainly should. Purpose of this post is to inform other owners of my solution (it worked out great for me but do this at your own risk!). Here's what I did... 1. Drain tub, remove cover, cover lift supports/brackets and rear corner surrounds. 2. With the help of my two adult sons pushed rear of tub forward around 3 feet in the concrete pad (3 people was a real struggle, 4 would have been much better). 3. Used a scissor jack to lift front of tub about 10" just to get a better grip underneath. Important - scissor jack placed directly under vertical frame strut. 4. Carefully lift tub onto its back using a LOT of cardboard between concrete pad and back of tub to cushion it. Secured with rope as it had a tendency to fall forward. 5. Used an aerosol spray can to indicate locations of all 4*2 cross members (see photo). 6. Unscrew outer 2*2 rotten kickboards. Cross members are only attached to these, two of them were also going rotten. 7. Visited lumber dealership to purchase replacement pressure-tread lumber, however they had close-out (50% off) sale on composite 4*2 so I went for this. Had to get two 8' lengths cut down center to give me the 4 outer pieces. 8. Drill pilot holes into outer composite 2*2 surrounds and screw to base of tub (over existing plastic sheet). Cut and screw 45 degree corner pieces. 9. Cut cross members to length and screw to 2*2 surrounds using aerosol spray marks for exact locations. 10. Four adults carefully lowered tub back onto concrete pad and back into final location (tip - placed sleeping bags under front end in case weight became too much and we had to drop it last few inches, but in the end not necessary). Total cost: $110 for composite plus $40 stainless deck screws. About 12 hours total labor.
  8. Any suggestions how to resolve a non responding temperature heat button on a Sundance Caprio? - I found the spa set at 40 deg C (104 F). I turned it down to 34 deg C (93 F) as it was not being used. Some days later when we sought to turn it up to 37 deg and the heat button did not respond in any way. The cool button responds and I was able to reduce the display temperature to 18 deg C (64 F) which was strange as it always stopped at a minimum of some 33 deg C. I cannot raise the temperature display from 18 which it reads when the cool button is pressed only. The little red light is inactive at all times. Both the actual water temperature and display still read at 34.4 deg which is now some 2 weeks after the issue was found.. We have tried switching the spa off to "reset" but no change. Is it possible that because it was left for some time at 40 deg C during a period of hot weather days that it has "triggered" a thermal cut out or some other isolating feature? or has a sensor been affected? All other functions seem to be operating normally.
  9. I have a 2002 Sundance Cameo 850 and am trying to program/configure it for optimal energy use, and to NOT run the heater during peak electricity periods which would be between 7am and 7pm. Buy configuring my circ pump cycle to start at 7pm and run for a duration of 12hours (shutting off at 7am) and then turning on economy mode, I was hoping that this would prevent the heater from coming on during the day even when the tub falls below the set temp, but allow it to come on during the circ pump cycle of 7pm - 7am, when the tub calls for heat. It appears though that in encomy mode, the heat will only come on during a programmed filter cycle -- see experpt below from the manual: "In economy mode, the low speed pump #1 and heater turn on only during a programmed filter cycle or when either JETS sensor is pressed" I also have the 4 filter cycles setup such that none are running during the PEAK 7am-7pm period. This tub pre-dates some of the more modern controller capabilties, so I am limitted to what can be done. To best accomplish what I am trying to do, I am thinking of programming a filter cycle to run say for 2 hours starting around 7pm. While in Economy mode, the heat should run during this period and replenish the little bit of heat lost during the day when the heater does not come on. Any thoughts/experience on this??
  10. I have a 2003 Sundance Altamar. Awhile back my blower stopped working, but I never used it, so just left that alone. However yesterday I tried to turn on the main pump (2 speed one) and the indicators light up on the display, but pump doesn't come on. I hear a low humming/buzzing instead. Is the pump dead? If so, I know the part to replace it with (Jacuzzi 6500-261) but I'm also curious if I could just replace it with a 1 speed pump and save money. I never run it in low speed anyway, so having a single speed would be fine. That leads me to 2 questions.... 1. Will it mess up the board in any way if I replace the 2 speed pump with a single speed one 2. The outlet is at a 45 degree angle on this pump. Does anyone know of a compatible pump that has a 45 degree outlet on it in a single speed? Thanks for your help!
  11. I have a 2003 Sundance Sweetware Palmero hot tub which was working fine for years. I didn't run it for a year and then when I turned it back on it would trip the power breaker when the heater would click on. I checked around and everyone said it was a bad heater so I bought a new heater and installed it. No change. I then heard people say that it was my circuit board with a bad lead. I bought a new circuit board and installed it, NO CHANGE. I know the power is good because when I don't have the heater connected on the board the jets run fine. Gotta say this has me stumped! All help would be appreciated. Thanks
  12. Frankinsc

    Frankinsc

    How do you clear the --- Watchdog code on a sundance optima?
  13. DSINGER

    Ozonator dead?

    We have a Sundance Altamar 850 (2003). Had a persistent FLO2 error last month and after 14 years replaced the FLO switch. All good. This morning we woke up to a solid FLO error. We replaced both filters and made sure all connections were good and that resolved itself. Now there is no light on the Ozonator and obviously no ozone icon on the panel. We unplugged the connector and checked the tub side to make sure there was power. There is. The ozonator is only a year old. So before I call for service which is expensive in my area, suburbs of Detroit, I am hoping for any and all suggestions. We have the Spa Eclipse Unit for our tub. The circ pump runs 24 hr. There is a good stream of small bubbles coming from the outlet in the tub. All jets seem to be working as they should. If in fact it was a bad unit my fingers are crossed that they will stand behind it. In the meantime, I am trouble shooting Thanks in advance, Debbie
  14. I'm just starting to research which hot tub to get. I can accommodate 8'x8'. Looking to seat 4+ people. I think I'd like to have 1 lounge seat so I can really massage my sore legs after exercise. I've been to two dealers so far. One recommended the Sundance Romona and the other recommended the Cal Spas Avalon. https://www.sundancespas.com/en-us/product-list/ramona http://calspas.com/product.php?id=374 Which one do you think is better and are there other brands/models I should be looking at? I'm in Scottsdale, AZ. Thanks!
  15. Good morning, all! My husband and I have been looking to purchase a hot tub for about a year now, but simply cannot bring ourselves to spend $6k+ on a brand new tub. I was poking around online yesterday and happened to find a used 2005 Sundance Cadence hot tub that a woman was giving away for free, as long as we haul. We went to check it out same day and loved it- it's a great tub and looked well maintained. We have to figure out how to move it, so I started calling a few local hot tub haulers. The one who got back to me said he would politely decline the job as the Sundance tubs from that time period are made with a type of wood that often rots out from underneath. He said the bottom of the tub may detach from the rest of it when we try to move it onto its side. My husband is very handy and it doesn't phase him that he may need to rebuild some of the base, but it scared me a bit. Has anybody dealt with this? Is this really a very common issue with the Sundance tubs? We'll now be moving it ourselves so we're trying to figure out those logistics, too. Thank you.
  16. HI, I have an older Sundance Spa. Recently I replaced the filter, the pressure sensor (precautionary) and the circ pump as it had failed. The spa now works almost perfectly except the HL warning keeps tripping at 93 degrees. If I re-set the GFI I can normally make it run for a few more minutes and get to 94 or 95 degrees and, if I'm lucky, I can keep repeating that and get it to 100 or 101 before it cools back to 93. Any ideas what could be the cause? I've attached photos of the unit. I know the HL sensor is the second red connector on the top right but not where the thermostat is or if there is a "heat well" to check? Is it possible there is a blockage after the heater that is causing to water flow to slow and peak in the heater element (if that's where the temp sensor is)? Thanks Rob
  17. Hi! We are looking at the sundance Chelsee, J365 and Caldera Salina. They all have been quoted at aroud $9600-9700 except for the J365 that we could get for $9234 for a 2016 floor model. Those are supoosed to be sale prices. for president day week end. 1.They dont seem to be willing to negotiate really. Is that common? They all went down from the original price before we even said anything, but that's their final price and that's it. 2. Are those reasonable prices? 3. Is it correct to assume to going to a lower series (j200, sundance 680...) might end up being more expensive because of shorter warranty, lower quality insulation...?We mostly want a spa for relaxation and dont need all kind of fancy jets. just something comfortable 4. My husband is 6'2'' and the Chelsee felt a little tight for him. any experience with that? Thank you!! Trying to make a decision pretty soon!!!
  18. I have a Calypso II spa, and pump #1 is running on low speed, 24/7. The spa has two large pumps (1 and 2 stage), and a circ pump that is wired into the Ozone accessory. The Circ pump should run all the time, but not Pump #1. See page 15 under Jets: http://www.sundancespas.ca/Communications/InstructionManuals/1997650.pdf Any ideas for troubleshooting? I am wondering if a solenoid may be failing (and how to test it), or if it is the electronics.
  19. Here's the background: I have a 2009 Sundance Certa 780, wired for 240V/60A which was purchased used in 2014 from a reputable shop with one year warranty, which is of course now expired. We’ve used it on average five nights a week since professional installation for 20 to 40 minutes per soak (I don’t know if that is considered a little or a lot, but I miss it already). I have no idea how much use it saw with the first owner, but it was in very good visual condition. Symptoms: The water no longer heats up. Heater light illuminates on the panel as expected. Both pumps work as expected. Pump one in both low and high modes, and pump two in high mode. Ozonator continues to blow bubbles when circulation pump is on. The filter is clean and there are no visible obstructions in any transparent lines accessible with the side panel off. Troubleshooting conducted to date: Confirmed the flow switch works via ohm meter. The circuit closes when pump is on and is open when pump is off. A flow error appeared on panel when I removed the J3 connector to test, but has not shown an error at other times. Confirmed the temp sensor is working. It reads about 21K ohms resistance and water temp confirmed via manual thermometer to be low 90’s farenheit. Measured voltage to “heater in” connectors to J7 and J8 at terminal block is 240v. Measured amperage to pumps to confirm inductive amp meter working correctly, but I didn’t get any reading on J7/J8 wires, or J9/J10 leads to heater when heater light came on (and heard relays click). With all power disconnected, I pulled J9/J10 and checked the wires from the heater, which registered an open circuit. No resistance on any setting. My conclusion is that I have a bad heater unit. What do the experts here think and is that reasonable on a seven year old spa? What other trouble shooting steps would you take prior to ordering a non-refundable part? So, if I’m correct and it’s the heater unit, it appears to be a Therm Products Heater C3229-2A for Jacuzzi and Sundance Heater Assembly 6500-402, 6500-403 120/240 Volt. If these conclusions are correct, where the heck can I find installation instructions? I’m comfortable with DIY, but having never worked on a spa before, so would like some info before I commit. For example, is it safe to assume the spa needs to be drained? Then it looks like there are a few wires to connect and a couple of hose connections. What else am I missing? Thanks in advance for the help.
  20. Hello, I have a 1999 Sundance optima Spa. i recently bought a SpaCuzn Core insert from the manufacturer. Long story short, it was the incorrect size, and got sucked in the intake. The pump shut down. I shut the breaker off immediately. We drained the tub and retrieved the filter inset and put the tub back together. At the time of the incident, the pump was only 7 months old. Afterwards, the pump felt like it had diminished flow, but was working on both a low and a high speed. About a month later, the pump stopped working all together. We drained the tub once again, and after taking pump apart, we discovered that in the process of the insert getting sucked into the intake, it broke part of the plastic filter housing and that small piece of plastic also got sucked into the impeller and had been rolling around in there this whole time. We just replaced the pump with a brand new one. We were excited to get back up and running, but are having having the same problem - we push the button on the panel and it shows both 1 and 2 speed, we hear a click and the pump does not turn on. So, draining the tub again and are in search whatever part we need. Any ideas?? Thank you!
  21. We have a 2002 Sundance Cameo that stated to trip the 240 GFI every few days. Since I have a 'time of use' electricity service, the spa is in 'Economy mode' so it only heats up during the cleaning cycles. I set the cleaning cycles to run during the night (cheaper electricity) so that when I get into the spa ( ~6 am) the spa is at the desired temp (~100f) The GFI trips sometimes during the night... every few days..... It Never trips while using the spa with all 4 consumers on (circulating pump, big motor, the two speed pump and air blower going) Things I did so far. 1) Ozone generator was >5 years old so I replace it. ---> No help 2) Circulating pump was 13 years old so I replaced it with a more efficient one --> No help 3) Heater element was 13 years old so I replaced it --> No help GFI test button in the main panel work well --- H E L P -- What should I do next ?
  22. i recently installed a 2006 sundance altamar hot tub at my house. when i hit the blower button it was making a vacuum sound....now when i hit it all i hear is a clicking sound at the top right of the circuit board....any suggestions on how i can diagnose the problem?
  23. So, we had a wind storm that destroyed out HT enough for the insurance company to allow us to get a new one. We had a Hot Springs Vanguard. Good Spa, five years old. New replacement cost $14700. So we have that amount to play with for a new toy. Was going to look at Marquis, but the local dealer has none to wet test, NIX. Wet tested a Caldera Cantabria. Was ok, nothing to write home about. Tested Bullfrog A7. Really like the concept of changing packs. Only problem is the dealer has only sold BF spas since Nov 2013. He has been in biz as a commercial pool guy for 6 years. They have sold about 10 in 10 months of business. I believe this is the second BF dealer in the Houston Area. Houston is not a huge HT town because most people have what they think is a spa in their swimming pool but I won't ramble...... The A8 falls well within the insurance payout budget. Concerns are the purification system (ozonator), filtration is not 24 hr continuous, and will the parts within a jet pack wear out if they have moving parts. The plastic of the jet packs seems a little frail but I may be way off base. We really did like the jets that we tried and love to be able to customize. Our Sundance dealer only had an Altamar and a lesser series set up that we didn't try. Liked the Altamar but much smaller than we wanted. Liked all aspects of the spa. Jets were not as good as the BF IMHO. Do like the waterfalls and rambling brook feature that the waterfall can be converted to, and I like the sanitation system plus UV. Sundance seems a great brand also and the dealer is willing to take my damaged but working spa off my hands and give me a few bucks for it. The Optima fell in the $12,500 range with piston lifter, steps, delivery, chemical kit, electrical hookup and stereo. Or we could get the Aspen or Maxxus for about $500 above(out of pocket) what the insurance will allow. We have space for a tub that size. Dealer has been in biz in Houston area a long time 20 plus years. So torn between Maxxus, Aspen, Optima and BullFrog A8 Thank all in advance,
  24. Good morning! My Sundance Optima 850 has the FLO error and the circulation pump is not running. If the flow switch is bad, will this keep the circulation pump from running? Or is it for sure the circulation pump? (well...unless it's a control board issue I suppose) The flow switch does have a little debris on it which made me suspect it, but if the $50 part is causing the issue, that's better than the $200 part! haha! Thanks!
  25. Well, as the title of the topic states, the circuit board in my Sundance Spa Sentry 800 burst into flames and is beyond repair. The hot tub had been turned off for around two years or so when it had stopped working for no reason. I had winterized it well and thought id try to fix the problem myself this year. i had a feeling it was a fuse problem so I went to radioshack and purchased replacement fuses for the circuit board making sure that they were lower amp so that the equipment would not be damaged and were ceramic as they had been before. i popped in the new fuses and hit the breaker. Miraculously everything began working like it had before. a few hours later i had the hot tub filled and the pump and heater were just fine. after the hot tub had heated up a bit i thought i would make sure that the jets were still working. about 20 seconds after the jets had started the hot tub shut down. I thought it might have been a fuse as i had put a 1 amp fuse where a 1.25 amp fuse was needed, as well as an 5 amp where an 8 amp was asked for. After shutting off the power i went to the panel inside the hot tub to find smoke bellowing out of it. upon looking inside there were huge black burn marks all over the circuit board, some with exposed copper. oddly, I'm not so sure it had anything to do with the fuses i put in because the burn marks were not on the fuses or contact points for the fuse. I just ordered a new board and want to make sure that my $400.00 investment won't be for nothing and that the new board will not fry like the old one. the board that burned out was a 6600-014 and the board i am replacing it with is the same, a 6600-014 Spa Circuit Board for Sundance® Spas any ideas?? Thanks Again,
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