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  1. I’m looking for hope and guidance. We got a new spa, having never owned one before, and had trouble keeping the water clean from the start. Within two days of a fresh fill and one time sitting in it it started to get cloudy then smelled like a pond. Through out the next month we tried everything we learned about, but nothing helped for very long. Special shocks, different levels of sanitizer, mineral sticks, enzymes, clarifies, etc. So after three refills in a month we learned about biofilm, ahh-some and started purging the water. We have performed 8 full flushes, 3 including an overnight soak after the president of ahh-some recommended it. After recommendations from here and elsewhere we have done half doses hours after the initial full dose and then flush it. We have done regular agitation of running the jets 4 or 5 times throughout the day ......cleaning the disgusting yellow/green scum EVERYTIME thoroughly and skimming the foam afterwards because so much scum is within it. It does not feel like it’s getting better. After one of the runs it turned more green, so we thought we were on our way.....but no. The next refilled had lots of yellow too. It seems the half doses are more green then the initial runs. Am I doing something wrong? Will this end? I can’t imagine using this thing until it comes clean, but it seems like that isn’t happening. We have very very soft water here, so I’m not sure if that matters. I’m not balancing the water before hand because the president of ahh-some said I didn’t need to. I have been heating it to 90 or 95 after testing cold water, that seemed like it got less out. However the president said that was unnecessary. I’m using chlorine in every new fill, but maybe not enough? I’m not actually testing the level, should that matter? It takes SO much work to drain it completely and clean it completely to just have to keep doing it. And having a toddler to watch at home makes it very hard to do all this work, especially now that it’s dark so late in the morning and early at night. Any advice would be appreciated. This is such a nightmare. I have tons of photos, but I can’t imagine it’s helpful. Just evidence for when we address this with Sundance legally. PLEASE HELP! Thank you for any advice!
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