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Found 2 results

  1. This is my first time here. We own a Caldera Tahitian hot tub, purchased in 2011. We have replaced each jet pump once, and have had wonderful use of our tub. Now, the larger pump with 2 speeds (Pump 2), is turning on mysteriously. It goes on when we use the clean cycle and when we use Jet 1, but only on low. When we try to change the speed to high, it either does nothing or shuts off. You can hear the motor attempt to change gears (it gets louder for less than a second) before it shuts down. Then, in a few minutes, it turns back on to low by itself. One time it tripped the circuit breaker. We've cleaned the filter and added water, but it didn't help. We have been using the hot tub without the benefit of the high pump on Jet 2. Pump 2 was replaced in March of 2013 while still under warranty (for a different reason). Can anyone help us troubleshoot this problem without calling for service or replacing the pump?
  2. Hello, I'm new to the forum. We have been looking for a hot tub for our 2nd home in NH and we live in MA most of the time. We are up to the 2nd home pretty much every other weekend and vacations, holidays, etc. We have researched many tubs such as Hot Springs, Sundance, and initially Master Spa (no longer looking there). Dealer location limits and models available to look at, let alone wet test makes this a difficult process. We are also restricted by size somewhat and felt that the Caldera Martinique would fit into our screened in porch. We wet tested it in MA and thought it was very nice. Looking into the Caldera line a little further I thought the Tahitian, being similar to the Martinique but a step up in series was the way to go. The problem is the following: MA dealer, 2 hours away from 2nd home will sell Tahitian new with package for $8000. I know this is a pretty decent deal. Future warranty work however will cost me $200 for transportation costs (4 hours round trip). This company has been in business about 30 years and many years ago sold Hot Springs as well, but Watkins wanted them to switch to Caldera several years back. NH dealer, 15 minutes from 2nd home will sell Tahitian new with package for $9500. This is close to the price I was getting just doing phone research from a few other dealers as well. This company has been in business for approx 8 years and they also sell D1 and Nordic. So obviously the $1500 difference with the MA dealer is a big deal. I could get warranty work 8 times over to equal this difference with the NH dealer. The problem I have is that I would much rather have someone closer to the home, that could address an emergency or come when I'm not there during the week for maintenance, etc. Both dealers seem to be reputable, registered with the BBB, etc. The NH dealer is in a touristy area with skiing, etc. and maybe can charge more, I don't know. Also wanted to state that both "packages" are similarly equipped. I think the NH place supplies some extra chemicals in full size bottles, but other than that, they both have spa frog, ozone (which is standard on the Utopia series), cover lifter, steps, etc. What would you do? Thanks - Bob
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