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  1. Hi, I have an 2010 Arctic Spa Tundra. Recently pump 2 stopped working. I took it apart and found that the impeller shaft broke off. I am trying to find the same impeller to install but there is no part number on it. The most I can find is BF and the green, brown, blue, red, and black stripes. Here are some photos of the parts/damage: https://imgur.com/a/DnUnFFi Can anyone help me locate this impeller? The inlet/outlet of the pump is 2.5" and 2" if that helps. Let me know if any more info is necessary to find the correct part. Edit: I think I found the part. Can an
  2. So I just replaced the control panel on my Windsor 3 hot tub. When I flipped on the power there was electrical arching at the spot circled on the photo. It appears to be the heating element. I'm wondering what I did wrong. I did not touch any wiring in my work. I simply unplugged the control panel and put a new one in. Please help
  3. Bought a Hot Springs Classic new in 1992. Only repair was to replace the circulating pump once. That is until 5 years ago when I opened it up in the spring (after winterizing) and found a 24" long crack in the shell from the bottom up to one of the pockets for the back massagers. Got the repair kit from Watkins, tipped it up on it's side and dug out the foam in the cracked area and proceeded to epoxy/fiberglass the exterior of the crack and filled the crack from the interior with the MEK melted pellets. Drilled a small hole at the end of the crack. It has always leaked since the repair,
  4. Hi I am seeking help repairing an old hot tub in Wylie TX and having trouble finding anyone. Pump works, but leaks(may need replacing). Older heater leaking at the output end(may need replacing). Brad
  5. My outdoor spa/hot tub started leaking two winters ago so I took it out-of-service, and had the local dealer out to look at it this Spring. They charged me $120 for a visit, spotted an obvious leak, then told me they no longer service spas. 8^( The good news is that apart from the obvious leak, and a few top-side parts that should be replaced (easy fixes), the controls, heater and pumps all seemed to work properly. Not bad for a tub that’s got to be 12-15 years old. So I gave up on it and tried to give it away this summer. No luck. Two potential takers both backed out afte
  6. Just had my pool replastered and the guys did a bad job locating the spotters on the steps and bench. Pool is filling up now. Contractor says I’m Out of Luck - Can anyone offer an opinion if there’s anything other than stripping it all off and replastering all over again? Can the steps and bench be re-done to properly place the spotters? I’m thinking downside is now I have a seam, plaster color matching, like any patch job. looks like a kindergartener placed them
  7. The attached picture shows a box at the rear of the spa controller on my Jacuzzi J-335. You can see in the picture that the plastic barb fitting has broken off inside the black box (lower right). Also pictured is a similar attachment point/port at the top of the black box. Firstly, any help in identifying these parts would be appreciated. Second, I have tried a couple of methods of extraction, but can't remove the remaining, male part of the barb fitting from the lower right port. It is threaded, right? Any tips for removal? Finally, I don't think there was anything attached to the port
  8. I have a 2004 Tiger River Bengal. My Smart Jet Diverter Valve was leaking from top and I had water dripping from large white pipes under tub shell behind control panel. I replaced diverter valve and o-rings. Works great. Problem now is that water is still dripping from large white pipes under tub shell when the diverter valve is in 9 o'clock and 12 o'clock positions and pump is running. Tub does not leak unless pumps are running. The water drips down from pipes in pump compartment as well as drips out of right corner of exterior casing(tub is on concrete slab with slight pitch to right). The l
  9. Hi, i have a cracked valve that I need to repair (photo). Is there a way to separate these joints to get the valve out? Thanks, George
  10. Hello, when I bought my house 6months ago, it came with a Hot Springs Highlife portable spa which seemed to have not been used in ages. However, we were able to clean it to hygienic standards on the outside, then filled it up and to our surprise, the jets are working and the heater is working also. So, very happy and very surprised. We did a tube clean treatment for 24 hours, let it drain, and filled it up again. All looks good except that there is a leak in the pipe that pumps the water away from the pump. You can see that it already has been repaired in the past and the leak is only active w
  11. Our concrete inground pool was emptied and left dry for a little too long. It then rose up on one side by about 2-5°. And a small crack across the middle from side to side. While running I thought I could fill the crack and relevel the sides and normalise the tilt. Or does it need to be condemned and rebuilt? Will upload pictures tomorrow.
  12. Just wanted to share my experience with the community repairing motomassage jets on my Hot Springs Grandee 92-95 by Watkins, which came in "as is" condition with the house we bought. Besides of few other problems (that I fixed earlier), both motomassage jets had their "spine cords" broken, with some pieces pushed away and floating on the surface. All related tubes were in more or less good shape. A recommended jet replacement of "73307 Hot Spring Spas Moto Massage Jet Assembly" would cost me around $100 each. Spending $200 to replace these plastic pieces didn't seem to be fair, so I was loo
  13. The three pumps of our hot tub were flooded with salt water during Hurricane Matthew (2016). The pumps were flooded but not the mother board. We never use the jets and only use our spa as a hot tub to soak in. What are your thoughts on salvaging this? I was thinking of disconnecting the electric on the 2 jet pumps and buying/replacing the smaller circulating pump. Only running on the circulating pump. Would this work? Looking forward to your help and suggestions.
  14. Hello Everyone. Reaching out here, in the hope of some of your wisdom and help pls. Guess what i did ? Yup. chlorine capsule escaped to the bottom of the above ground (bestway) pool. i didn't see it until the following morning. By then, the chlorine had burnt through (dissolved) top layer of the pvc liner. through to the mesh layer. i did panic, but actually it didn't see to be leaking much water since water pressure seemed to seal the other pvc layer, to the floor (ground). the affected area is about the size of my hand. i tried putting on those pvc repair patches. but they float off
  15. Hi all, first post here so please forgive me if I do something wrong... I have a 12 year old Southwest Spa with HydroQuip guts (product HQ6000 - order code CS6220-U). A few weeks ago I drained the tub and cleaned it like I do regularly, and after filling it took twice as long to heat back up. Normally it takes roughly 4 hours to heat and this time it took 8. On top of that it has been having a hard time keeping the temperature at 100. Where before the pumps/heater only came on as needed, now they are running all the time. Last night I noticed that the temp has begun to fall as it was at
  16. I own a marque spirit 2 person hot tub approximately nine years old. I ended up with the house and the hot tub in a divorce but not before my Ex. let the hot tub sit covered with about 6" of water. The inside of the tub is now filled with slugs and black mold I mean covered. Should I even try and save this tub? I have missed my hot tub and can not afford a new one. Thanks for any help.
  17. My 10-year-old inground gunite pool needs some tile repair and I'm hoping someone can give me advice. There is one section of about 8 small tiles that all popped off and I saved them all, so those need to be repaired/re-attached. No more have come off in probably 3 years and I don't know why they came off in the first place. Can I do that myself or hire a professional? The rest of the tiles around the perimeter seem to get mold or algae in them. I started using a solar blanket and maybe that is causing the mold issue, I'm not sure. I scrub the grout with a wire brush to loosen/clean the grout
  18. i have a HAYWARD sp1515-z-1-esc it is 1.5 HP . its been a daunting task to attempt to repair this pump. it wasnt turning at all. so i decided to take it apart . i was able to do that but couldnt without first breaking the four thru bolts. well i did remove the armature it was really corroded .. so after cleaning everything up,and putting it all back together. I now have a free turning armature. unfortunately i have to plug in the pump and give it a quick turn with a srewdriver for it to start turning. But here is the problem it only turns for about 5 to 7 seconds before it starts smoking. i
  19. Hi recently bought a used garden leisure spa don't know the year but the model I believe is a Camillia standard. it seats 6 and has 2 pumps. when I power on the spa normal or low pressure will come through the waterfall and the jets on the seats next to the waterfall. this is pump #1 when I press pump #1 a second time more pressure comes out of the same location mentioned above not a problem. the issue is that nothing is coming out of half the spa the jets are on . if I press pump # 2 button the #2 pump blows water out of the diverter about 2 feet high and the jets that where off are now
  20. We are staying at a friends house. My daughter innocently dumped in a bottle of bubbles, you know the kind that kids blow bubbles with? I don't know much about hot tubs but I do know that the bubble solution should not have been put into it. How can I clean and if necessary repair the hot tub before I leave? I should say that my friends are not around. They are allowing us to stay at their place during their vacation. While they will be understanding, I would rather have the problem fixed before they return. Please help!
  21. I have a 16' H2X swimspa that I bought used and had for 6 months and the propusion motor quit working. It had been working but the propusion was getting weaker. I drained it for new water and found that the blades on the propeller were broken off. How long had they been missing? I don't know. Got the new 3 blade propeller, filled the tub, and fired up the swim spa. TSUNAMI!! After 2 days to heat the water I went to use it and it didn't work. My electrician friend and I checked all the connections we could find. I am getting 36v to the motor so I think the bearings and or motor may be s
  22. Good morning, I purchased a home a few weeks ago and have had enough time to start to get settled in. The home came with a hot tube and I've never owned one before. The person who owned the home didn't leave with me with any instructions, all he said was that it worked. I'm looking for some help on what to do to test everything on the hot tub to verify it works and get me going for the winter months. Check for leaks? Verify Heating element works? Verify Pumps work? Verify sprayers work? I'm just looking at how to do all this stuff and anything else i might need to do to verify I have a good,
  23. I inherited this Savannah Tremblant and am getting it ready to run. The tub doesn't leak at all but it is definitely in need of some love. The previous owner got it cheap because the shell had been damaged. It was patched by the dealer but the dealer didn't bother to match the colour. (Or smooth the finish. Or anything, really.) The patch itself has held up over time but the paint or epoxy or whatever it was that they applied to cover the patch has not. It has separated from the patch and has flaked off, revealing significant discolouration. Here, I hope you're sitting down, because thi
  24. I have an early 90's conway spa by emerald spas. I inherited it and am in the process of rebuilding the whole thing by way of necessity. I am trying to determine the appropriate brand and model of jet internals to replace on it, but the manual I found on line does not seem to match what are currently sold under the same name today. The emerald spa website says they are magna microjets, however they appear to look more like the magna vsr jets. Also, the hydro air website states they should have a catch on them to release but I can not determine how to pry them off. Any insight?
  25. I purchased their heat pump back in the fall of 2011. I live up in NY and 2012 was the first season of use. No problems at all. Two weeks ago my heater lost all of its Freon. Their repair tech came out to my house and a hole was created by two copper pipes rubbing against each other due to the vibration of the unit. It cost me $825 later to fix and I have made repeated calls to the manufacturer for some goodwill assistance. Although it is out of the 1 year full parts and labor warranty, I believe that this problem was caused in year one. I have sent repeated emails and made a call to the Presi
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