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HI:) This is my first post here, I have search this site for answers to my problem, so I am hoping someone may help me decide what to do. In November 2012 I bought a new Hot Springs Aria Spa from our local Dealer, with in a month of purchase, I was having problems with the Blue power light going out completely and not coming back on for several hours, this results in no Heat and a flashing red light on the circuit board, nothing in the manual on this error so I called Dealer to explain problem, Their answer was shut off power to reset unit and clean filters, well the tub is 30 days old dirty filters already I think NOT! So anyway I chemically cleaned them and tested the water (well water) test came back good. Still having the same problem today. I have called Hot Springs 1-800 number many times and talked with several people about this and just last month we ran the serial # and found their was a software issue with the spas circuit board that is causing the blue light function. Hot Springs customer service contact local dealer for service, I have yet to receive a call from dealer for service on this issue, I am VERY DISAPPOINTED in dealer the only time they showed up it was unannounced, jumped over my deck railing, lifted the cover and left all in minutes, fixed NOTHING, very unprofessional!! In my opinion,.. the dealer is pissed that I called Hot Spring directly on this issue, I tried to explain the problem to dealer and I stated its not the filters it IS something else. I am pasted the point of saying "see I told you so, I was right" I just want it fixed, I spent 10 grand for this spa and it has been a very unpleasing experience! If this does not get resolved I think I should get my money back and they can just pick it up. In no way do I fault Hot Springs corporate in this matter other than they need to light a fire under this local dealer's ASS. I have gave up on talking to this dealer directly, and would be happy if some other dealer came to service the unit, I would be happy to pay the minimal service charge. Thank You

I just thought I would share that my search for a spa had ended! After getting frustrated when despite talking to several D1 dealerships in the Twin Cities I was unable to secure a chance to wet test a tub from their Reflections line, I noticed Dolphin Pool and Spa on the side of the highway as I was heading home from another, unhelpful D1 dealership. I decided to pull over and stop in. Right away I noticed their low key attitude and I liked that. My salesrep, Margo was friendly and helpful. She seemed to answer questions honestly and in a straight forward manner. Since I liked what I saw, I made arrangements to come back the next day to wet test the Cantabria, the largest tub in their luxury line, the Utopia series. So yesterday, with a friend along for the ride, we went to test out the Cantabria. This is a big tub with lots of features. Some key points for me was that I seemed to stay in the lounger and the deep captains seats. Often, I feel like I'm floundering around in tubs, trying not to bounce around like a superball! Caldera was smart in their design and there always seemed to be a place for my feet where I could brace myself gently in place. The jets were vigorous and seemed to hit me in the right places to sooth some of my worst trigger points. Margot gave us an initial orientation to the jets and diverter functions so that we knew how to control the tub, and then left us to enjoy it. She handled that perfectly in that she was helpful but not intrusive. There are a lot of hot tub salesmen in the Twin Cities who could learn from her example how to make a customer happy! After the wet test I talked with her about price. She told me the initial prices they had set for the two Cantabria models they had available without special ordering. I told her which one I was interested in and where I needed the price to be as this tub is being covered on an insurance claim and the insurance company has given me a budget. She excused herself, then came back and said they would accept my price! So I signed papers and wrote a check right then and there. I am now the proud new owner of a Caldera Cantabria with all the bells and whistles! The price Dolphin accepted is a very reasonable price for what is Caldera's flagship, top of the line, luxury tub! At so many dealerships, I would get this uneasy feeling that I was being manipulated and taken advantage of, particularly because I was a woman shopping alone it seemed. At other dealerships when I would try to negotiate with them for a spa in their luxury lines they would act very snooty and direct me to their mid-level line. There was a HotSprings salesman in particular that looked very angry at me when I tried to discuss price on their Grandee tub, and they had it tagged thousands of dollars higher than what I have read on this board is a good, honest price for a new Grandee. I will never forget that man's face! And needless to say I walked out of there and didn't bother to return. If someone is going to be angry that I will not allow myself to be taken advantage of, then I don't need to have anything to do with them. Another dealership didn't want to bargain on their price as they said the State Fair is coming up and they needed their new tubs to bring to the fair, so it wasn't worth it to them to bargain at all. I thought that was an odd way to look at the situation to say the least, especially when the fair is still 6-7 weeks away! At Dolphin, I felt like I was respected, appreciated, and given a good price and an honest deal. They seemed to be happy to treat me well! In fact, Margo described herself to me as a people person who got her job satisfaction from making people happy. Well, she did make me happy, without a doubt! Dolphin not only sold me a spa, but as a pool and spa owner they won my loyalty for purchases for years to come!

Currently own (for the past 2 months) a 2012 Sundance 880 Optima with 24hr circulation pump, Clearray UV light, 2 part filtration system (inside / outside microclean filtration, with floating skimmer). Sanitation system is the 4 month Sunpurity silver ion cartridge / MPS / shock / UV light. TRUE OR FALSE (provide comments too! ): 1) Dealer recommends NOT running the jet pumps after adding shock / MPS / chemical as the circ pump is fine. However, Sundance manual says to run jet pumps for 15 - 20 minutes afterwards. 2) Dealer recommends keeping the spa cover open for 40 minutes after adding chlorine shock to protect the cover. 3) Dealer reommends keeping the spa cover open for 40 minutes after adding MPS Chlorine-Free Oxidizer to protect the cover. 4) Nature2 cartridges can replace the Sunpurity cartridges. 5) Hot tubs / spas are awesome!!! 6) My current sanitation system is correct for silver ion cartridges (per deal recommendations): Add MPS after each use, add shock about once a week. Use test strips before each use, add chemical if required after each use. Thanks!