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  1. I have a 2004 Sundance Bahia that worked fine last year. Filled it for the season this year and there was no power to the top side control. It was old and faded anyway so I ordered one and installed it. No change. We live far enough away from a repair shop that parts switching is cheaper than service calls so I ordered a new board and transformer. Installed everything and the tub came on. I pushed the high speed button on the controls and the GFCI tripped. I wired a standard breaker in the box (we weren't getting in the tub) and the pump made one heck of a noise and blew the 30 amp fuse
  2. I'm a new hot tub user and for about a week now I've been having an issue of just above 0ppm bromine levels, my pH and TA are completely fine and in the correct range although the bromine is next to nothing, I have a Sundance Optima 880 and I tried using the Brominator and a floating dispenser both together and one at a time and neither has fixed my issue and now just yesterday when the jets are on the hot tub starts to create foam. During the refilling stage I used infused bromine granules as I heard this is something you're supposed to use to boost the bromine upon refill, this worked a
  3. Hi all, we’ve been enjoying the heck out of our recently purchased 2008 Sundance Camden spa but I would like to add a timer so I can keep the spa off until a designated time. I’m open to an analog or digital solution and I’m quite handy (able to perform any electrical / install work requires) but I just need to know if/how most people would accomplish this. All ideas are welcome! Please note the tub is currently hard wired to our main panel through a 40 amp breaker (240v). Thanks in advance for any ideas!
  4. Hi everyone, I live in Toronto and have narrowed down my choices to the Sundance Edison and Hotspot Rhythm but can't seem to decide which one is better based on a few angles: 1. Insulation - which product has better insulation? 2. Reliability and operating life - which product lasts longer and seldom breaks? 3. Parts and repair - if the product breaks, which one is harder to look /afford for parts & service? 4. Filtration system - which is better CLEARRAY® UV-C Technology + Filtration or FROG® In-Line Cartridge Ready? 5. Monthly costs - which product is more e
  5. Hello my name is marco ( Netherlands) i need some help. my circuit board of my Sundance spa Entry 850 is broken. my son can repair it but can’t see the parts because there a little bit burned can anyone send me a good picture of the broken parts ? its a 750/850 controller board I included some pictures thnxxx
  6. Hello my name is Marcello, I got gifted a Sundance Marin Spa 850, I'm not sure what year it is but I believe it is around 2004 or so. I put it into place and hooked it up to a spa disconnect and all that good stuff. I replaced the discharge valve because it wasn't leaking just yesterday and was able to fill it up finally! After filling, I was able to turn it on. All the Jets and bubbles worked great, but I got a COLD (due to the cold water) FLO error on the display. I decided to run the Jets and set the filter to run for a little while to clear up any gunk and buildup in the pipes. (
  7. Hi all, We just moved into a new house that has a 2010 Sundance Cameo spa. It had been drained for at least a few months before we moved in, and I suspect not working properly before that. I filled it and started it up, but I got a flashing flo error (jets working but no heat). Went through all the usual things (filter, air lock, etc..) and ultimately found a branch and some leaves in the flow switch, which we cleaned out, but the flo error persisted (actually became a flo2 error at that point). We assumed the flow switch was broken from the debris/clean out and forked out for a ne
  8. Hey Everyone, not sure if this has been discussed before, since I have found plenty of information about the Flo Error message in the Sundance spas. I haven't been able to track down any thoughts on what my specific problem is. Here is the backstory- inherited Sundance Capri (circa 1997) at the new house I bought. Great pool, started fine, but did not know how previous owner treated water, so I drained it, refilled it, got the source water profile, started with new treatment. Flo error message came on, service tech came out, 5 minute fix to blow the lines, there was air (very typical cause
  9. I have an older (2003) Sundance Altamar 880 spa, which are going into protect mode (watch dog error, four dashes). I can reset the error by turning of the power with the circuit breakers, but the error reappear after some time. As long as the water is cold, the massage pumps operate and the error stays away, but as soon as the water is warm enough for the massage pumps to stop, the error appears. The display also shows the "OH" (overheat) error briefly before going into protection mode. I have removed the cover in front of the heater, and it is very hot to touch. I don't know if this is n
  10. My tub has completely stopped functioning to where the panel is now blank and none of the pumps can be triggered from the control panel or by power cycling the spa. The stereo works, I can control the LED lights from the control panel just fine, but nothing else works. As the title suggests, it is a 2013 Sundance Optima 880 with 240vac supply and two pumps. I just had the control panel replaced 6mo ago under warranty. Here are the troubleshooting steps I've followed thus far: Completely shut off power at circuit breaker for 24 hours and turned it back on. No change in status.
  11. I am having trouble identifying the source of air bubbles in my spa. All air valves are off, and there are no bubbles when the pump #1 diverter is in either position, nor are there bubbles when pump#2 diverter is in the B position. The air valves all work as they should. However, when I move #2 diverter to the A position, bubbles mix in with the flow out of the footwell jets (where are should not be coming out at any time) I have replaced both diverter valves, and there does not seem to be a leak anywhere. Any thoughts on where I should look for a source of air intrusion into th
  12. To my horror I recently became aware the lumber base (kickboard) on my 9 year old Sundance Hawthorne had gone rotten to the point where it was basically falling apart. Called Sundance about this who informed me they could not help with a spa this old, but did advise I should replace it as long-term it could affect the structural support as well as let vermin in under the tub. Tub has run 24/7 trouble-free for all 9 years through some very cold winters here in Buffalo, and is used on average about 3 times per week. I don't know if Sundance have moved away from using pressure treated lumber, bu
  13. Any suggestions how to resolve a non responding temperature heat button on a Sundance Caprio? - I found the spa set at 40 deg C (104 F). I turned it down to 34 deg C (93 F) as it was not being used. Some days later when we sought to turn it up to 37 deg and the heat button did not respond in any way. The cool button responds and I was able to reduce the display temperature to 18 deg C (64 F) which was strange as it always stopped at a minimum of some 33 deg C. I cannot raise the temperature display from 18 which it reads when the cool button is pressed only. The little red light is inactive a
  14. I have a 2002 Sundance Cameo 850 and am trying to program/configure it for optimal energy use, and to NOT run the heater during peak electricity periods which would be between 7am and 7pm. Buy configuring my circ pump cycle to start at 7pm and run for a duration of 12hours (shutting off at 7am) and then turning on economy mode, I was hoping that this would prevent the heater from coming on during the day even when the tub falls below the set temp, but allow it to come on during the circ pump cycle of 7pm - 7am, when the tub calls for heat. It appears though that in encomy mode, the heat
  15. I have a 2003 Sundance Altamar. Awhile back my blower stopped working, but I never used it, so just left that alone. However yesterday I tried to turn on the main pump (2 speed one) and the indicators light up on the display, but pump doesn't come on. I hear a low humming/buzzing instead. Is the pump dead? If so, I know the part to replace it with (Jacuzzi 6500-261) but I'm also curious if I could just replace it with a 1 speed pump and save money. I never run it in low speed anyway, so having a single speed would be fine. That leads me to 2 questions.... 1. Will it mess up the board in any
  16. I have a 2003 Sundance Sweetware Palmero hot tub which was working fine for years. I didn't run it for a year and then when I turned it back on it would trip the power breaker when the heater would click on. I checked around and everyone said it was a bad heater so I bought a new heater and installed it. No change. I then heard people say that it was my circuit board with a bad lead. I bought a new circuit board and installed it, NO CHANGE. I know the power is good because when I don't have the heater connected on the board the jets run fine. Gotta say this has me stumped! All help would
  17. How do you clear the --- Watchdog code on a sundance optima?
  18. We have a Sundance Altamar 850 (2003). Had a persistent FLO2 error last month and after 14 years replaced the FLO switch. All good. This morning we woke up to a solid FLO error. We replaced both filters and made sure all connections were good and that resolved itself. Now there is no light on the Ozonator and obviously no ozone icon on the panel. We unplugged the connector and checked the tub side to make sure there was power. There is. The ozonator is only a year old. So before I call for service which is expensive in my area, suburbs of Detroit, I am hoping for any and all sugge
  19. I'm just starting to research which hot tub to get. I can accommodate 8'x8'. Looking to seat 4+ people. I think I'd like to have 1 lounge seat so I can really massage my sore legs after exercise. I've been to two dealers so far. One recommended the Sundance Romona and the other recommended the Cal Spas Avalon. https://www.sundancespas.com/en-us/product-list/ramona http://calspas.com/product.php?id=374 Which one do you think is better and are there other brands/models I should be looking at? I'm in Scottsdale, AZ. Thanks!
  20. Good morning, all! My husband and I have been looking to purchase a hot tub for about a year now, but simply cannot bring ourselves to spend $6k+ on a brand new tub. I was poking around online yesterday and happened to find a used 2005 Sundance Cadence hot tub that a woman was giving away for free, as long as we haul. We went to check it out same day and loved it- it's a great tub and looked well maintained. We have to figure out how to move it, so I started calling a few local hot tub haulers. The one who got back to me said he would politely decline the job as the Sundance tubs from tha
  21. HI, I have an older Sundance Spa. Recently I replaced the filter, the pressure sensor (precautionary) and the circ pump as it had failed. The spa now works almost perfectly except the HL warning keeps tripping at 93 degrees. If I re-set the GFI I can normally make it run for a few more minutes and get to 94 or 95 degrees and, if I'm lucky, I can keep repeating that and get it to 100 or 101 before it cools back to 93. Any ideas what could be the cause? I've attached photos of the unit. I know the HL sensor is the second red connector on the top right but not where the ther
  22. Hi! We are looking at the sundance Chelsee, J365 and Caldera Salina. They all have been quoted at aroud $9600-9700 except for the J365 that we could get for $9234 for a 2016 floor model. Those are supoosed to be sale prices. for president day week end. 1.They dont seem to be willing to negotiate really. Is that common? They all went down from the original price before we even said anything, but that's their final price and that's it. 2. Are those reasonable prices? 3. Is it correct to assume to going to a lower series (j200, sundance 680...) might end up being more expensive b
  23. I have a Calypso II spa, and pump #1 is running on low speed, 24/7. The spa has two large pumps (1 and 2 stage), and a circ pump that is wired into the Ozone accessory. The Circ pump should run all the time, but not Pump #1. See page 15 under Jets: http://www.sundancespas.ca/Communications/InstructionManuals/1997650.pdf Any ideas for troubleshooting? I am wondering if a solenoid may be failing (and how to test it), or if it is the electronics.
  24. Here's the background: I have a 2009 Sundance Certa 780, wired for 240V/60A which was purchased used in 2014 from a reputable shop with one year warranty, which is of course now expired. We’ve used it on average five nights a week since professional installation for 20 to 40 minutes per soak (I don’t know if that is considered a little or a lot, but I miss it already). I have no idea how much use it saw with the first owner, but it was in very good visual condition. Symptoms: The water no longer heats up. Heater light illuminates on the panel as expected. Both pumps work as expected.
  25. Hello, I have a 1999 Sundance optima Spa. i recently bought a SpaCuzn Core insert from the manufacturer. Long story short, it was the incorrect size, and got sucked in the intake. The pump shut down. I shut the breaker off immediately. We drained the tub and retrieved the filter inset and put the tub back together. At the time of the incident, the pump was only 7 months old. Afterwards, the pump felt like it had diminished flow, but was working on both a low and a high speed. About a month later, the pump stopped working all together. We drained the tub once again, and after taking pump a
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