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  1. I just thought I would share that my search for a spa had ended! After getting frustrated when despite talking to several D1 dealerships in the Twin Cities I was unable to secure a chance to wet test a tub from their Reflections line, I noticed Dolphin Pool and Spa on the side of the highway as I was heading home from another, unhelpful D1 dealership. I decided to pull over and stop in. Right away I noticed their low key attitude and I liked that. My salesrep, Margo was friendly and helpful. She seemed to answer questions honestly and in a straight forward manner. Since I liked what I saw, I made arrangements to come back the next day to wet test the Cantabria, the largest tub in their luxury line, the Utopia series. So yesterday, with a friend along for the ride, we went to test out the Cantabria. This is a big tub with lots of features. Some key points for me was that I seemed to stay in the lounger and the deep captains seats. Often, I feel like I'm floundering around in tubs, trying not to bounce around like a superball! Caldera was smart in their design and there always seemed to be a place for my feet where I could brace myself gently in place. The jets were vigorous and seemed to hit me in the right places to sooth some of my worst trigger points. Margot gave us an initial orientation to the jets and diverter functions so that we knew how to control the tub, and then left us to enjoy it. She handled that perfectly in that she was helpful but not intrusive. There are a lot of hot tub salesmen in the Twin Cities who could learn from her example how to make a customer happy! After the wet test I talked with her about price. She told me the initial prices they had set for the two Cantabria models they had available without special ordering. I told her which one I was interested in and where I needed the price to be as this tub is being covered on an insurance claim and the insurance company has given me a budget. She excused herself, then came back and said they would accept my price! So I signed papers and wrote a check right then and there. I am now the proud new owner of a Caldera Cantabria with all the bells and whistles! The price Dolphin accepted is a very reasonable price for what is Caldera's flagship, top of the line, luxury tub! At so many dealerships, I would get this uneasy feeling that I was being manipulated and taken advantage of, particularly because I was a woman shopping alone it seemed. At other dealerships when I would try to negotiate with them for a spa in their luxury lines they would act very snooty and direct me to their mid-level line. There was a HotSprings salesman in particular that looked very angry at me when I tried to discuss price on their Grandee tub, and they had it tagged thousands of dollars higher than what I have read on this board is a good, honest price for a new Grandee. I will never forget that man's face! And needless to say I walked out of there and didn't bother to return. If someone is going to be angry that I will not allow myself to be taken advantage of, then I don't need to have anything to do with them. Another dealership didn't want to bargain on their price as they said the State Fair is coming up and they needed their new tubs to bring to the fair, so it wasn't worth it to them to bargain at all. I thought that was an odd way to look at the situation to say the least, especially when the fair is still 6-7 weeks away! At Dolphin, I felt like I was respected, appreciated, and given a good price and an honest deal. They seemed to be happy to treat me well! In fact, Margo described herself to me as a people person who got her job satisfaction from making people happy. Well, she did make me happy, without a doubt! Dolphin not only sold me a spa, but as a pool and spa owner they won my loyalty for purchases for years to come!
  2. Hello, This is my first post in this board. First, let me I apologize for the long post ahead. I was hoping I coulde get some feedback on these spas: Caldera Cantabria, Sundance Optima, J470 and HS Grandee My wife and I have wet tested the Sundance Cameo (dealer didn't have the Optima) , Jacuzzi J470 and Hotspring Aria (dealer didn't have the Grandee filled) Wet Test Results: Sundance Cameo: My wife liked the lounger but found difficult to stay on the other seats ... they pushed her out so she was in akward position trying to anchor her in place. Jets were nice but one area where the jet is weak is for the lower back. Found the spa quite noisy compared to the others. The Clearray water system doesn't seem to reduce the chemical smells as much as we had hoped (perhaps water was not properly balanced???) * Since we would preffer the Optima for extra seating ... our concern is the foot jets will be a lot weaker than on the cameo ... is this true? Jacuzzi J470: We loved the lower back massage, and a couple other seats but found the foot jets a little underpowered .... and when the diverter was in neutral ... the performance in general was tamed. This unit was a 2011 with no clearray installed and the chemical odour was pretty strong. - Tub looks nice, controller is modern, Hotspring Aria: My wife found the seats unconfortable and couldnt really 'stay put' ... not footwell to anchor herself (just like it would be on the grandee. She wasn't impressed by the motto massage ... (I kinda of liked it a little but wasn't blown away by it)... other jets were just ok The unit didnt have the ACE system but the water was nice .... if we buy hotspring we would definitely get ACE since we both are sensitive to chem odours. - On the plus side... water system - Didn't like that you couldnt manually turn off jets like on sundance and jacuzzi by twisting them. As far as the Dealers go: Sundance/Jacuzzi ... same dealer whose been in business here for over 30 years Hotsprings... a long time business who is new to hotspring but has great reputation locally Here is my problem, from all the tubs I have looked or wet tested, the one that both my wife and I agree would be the perfect layout and size for us is the Caldera Cantabria. Problem is there is no Caldera Dealer in town .... but the Hotspring dealer says he could bring one in if we comitt to buy it. obviously this means no wet test. The Sundance dealer says he can bring an Optima in but we have to pay for it upfront and if we don't like it we can get the jacuzzy J470 or Cameo but no refund. What do you guys know about the Caldera Cantabria ... how does its water filtration system and energy efficiency compare to the the others? ACE VS Clearray? Any experience out there? What to do? - By the way their prices are about the same: $11000 - $11500 canadian (cover, lift, etc... no stereo) - Yes, a lounger would be nice but not at the cost of space (cameo) ... would like to seat 7 or 8 Any Advice would help.
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