bob6411

Excellent. Thanks kengorman!

Thanks Spa-Zoro. You pointed me in the right direction. I actually had to push the drain hose bib in to get the water to flow. It would be nice if that was in the manual.

I would like to drain my Infinity spa but I can't figure out how to open the drain. The manual says to turn the drain hose bib counterclockwise to open but that doesn't seem to work - the whole assembly just turns and no water comes out. Can someone tell me how to do this?

OK, here is my story so far with an Infinity Sun Peak spa purchased through Costco. I ordered it on 7/14/07. It was delivered on 8/17/07. My electrical was done by Strictly Spas. They coordinated the electircal work with the spa delivery and moved the spa to the backyard as part of the deal. It took 3 guys about 7 mins to get it from my driveway to the backyard using a beefy homemade dolly. I have a wide gate and concrete all the way back. The spa does have a crack in 1 of the corner panels in the cabinet. I will call Infinity on Monday to request a replacement. The spa was filled and powered on at 7:30 pm. No leaks or other obvious problems. The guy from Strictly Spas said that 2 other Costco tubs he hooked up this week did leak, so I was a bit nervous. It is apparent that the tub was wet tested at the factory as there was still a bit of water trapped in there. We took our first soak at 11:30 pm and it was GREAT! I like the jets and the various seats - there is a different experience in each location. Of course there are some locations that are not exactly to my liking but I found that to be the case in each and every tub I wet tested. It is clear that this tub is not on the same level quality-wise as a top spa from say, Hot Springs. But you know what? It is pretty darn nice for the money. What I Like Sufficient power to jets 2 pumps Variety of jets in each location Master Massage jet for the feet Price Warranty Costco guarantee if this thing turns out to a big problem (little problems expected) Thigh and calf jets Delivered on time What I Don't Like No circulation pump Foot jets in lounge seat Cannot read LED on control panel in bright sunlight Control panel is not backlit for night time operation Makes more noise than a spa with a circ pump, but it's really not bad at all Uncertainty about power consumption (Infinity Spas told me avg cost to operate is $25 - $30/ month. I will be tracking closely Higher risk for problems down the road I decided to get this tub because it seemed like a good deal for an entry level tub with nice jets. I just wasn't comfortable paying $7000 - $9000 for my first tub because I'm not sure if I will use it enough to justify the expense (I live in the SF Bay Area and the dealers seem to be asking top dollar for spas around here). It was the same thing when I got into cycling in the 90's. I bought a decent entry level mountain bike for $400 instead of a good mid-range bike for $1000. I found out that I liked cycling, but not mountain biking. So, my next bike was a good quality road bike for $1700. I expect I'll do the same with a spa. If I find out that I really want to make tubbing an integral part of my lifestyle my next spa will be good quality mid-range model. Anyway, that's my story. I'll post some pics if someone can't point me to a FAQ that tells me how to do it. Bob

I can t understand why this assumption is always brought up. Others have inquired about the policy and there is a time limit and the tub has to have failure. 1 yr down the road you cannot return your tub because you dont like it anymore or its costing you too much to heat. After a year if you have a problem it gets fixed, they wont take the tub back. Im not sure what the time frame is but I think its 90 or120 days to return a deffective tub. Yes, dealers do offer returns most are inside of 30 days. Here is the Costco return policy copied directly from Costco.com. There is no stated time limit on most merchandise including spas. Also, I was told by a Costco Customer Service rep that Costco will pick up the spa from in front of my home if I can't return it to my local store. It would be my responsibility to get it from the backyard to the curb. Returns Membership: We will refund your membership fee in full at any time if you are dissatisfied. Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund. How to Return: Simply return your purchase at any one of our Costco warehouses worldwide for a refund (including shipping and handling). If you are unable to return your order at one of our warehouses, please email customerservice@costco.com or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.