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Travis Roberts

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  1. I own a 2 year old river pool also. I have been trying to get a resolution for the last year and this is the same exact issue I have. I’ve treated my pool with a kit two times with no Bad results. The first kit River sent me free along with a pool tiger. This spring I purchased the pool kit again to clean the calcium…. RP said was calcium until today. I finally got a hold of guy named Jonathan I’ve been emailing this last year. I emailed more pictures and my current status many weeks ago. He wouldn’t answer me. Today I was finally able to reach him on the phone. He had no idea who I was and acted as if he didn’t remember my emails. He proceeded to tell me if the kits didn’t work then I damaged my pool by bleaching it. I’m in the process of pulling my records of testing as two professional companies I use for testing. My water has always been balanced or just outside of any limit. Very unfortunate I dropped 80k for my pool and the question anyone asks me is what happened to your pool!!! 🤦🏻 I’m hoping RP will stand behind their product. Seems like they have a lot of people unhappy. Travis Roberts
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