RPCristian

Hi @mer jay! Cristian here with River Pools. I was bouncing around the internet today and found this forum and your question. First, it is absolutely frustrating to purchase a product of this magnitude, then not feel as though you have support afterward. For that, we sincerely apologize. It shouldn't be that way, but I'd love the opportunity to speak with you directly about the situation to accomplish two things: 1. Make sure you are connected with our team to immediately begin working on a solution if you haven't found one already. 2. Identify the breakdown in communication after you initially brought up the issue. That is something I want to address and create a solution for ASAP. Please contact me at urgent@riverpoolsandspas.com and include the best phone number to reach you on. I will respond as fast as possible. Cristian